Charged wrong account

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Charged wrong account

Leahlasharn18
Newbie

My friend used my card once to pay for her Spotify and has since deleted my card from her account i have proof of this however when Spotify cannot take the money out of her account they take it out of mine. I want a refund ASAP how do I go about this?? I also don’t have a Twitter account

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Re: Charged wrong account

Moderator
Moderator

Hey @Leahlasharn18.

 

Thanks for reaching out to us about this, and apologies for the delay!

 

Since your card is registered on a friend's account, could you ask your friend to cancel their subscription by going here

 

If you'd like to get a refund, make sure to check out Spotify's refund policy here to see if you're eligible for one. If you're unsure, get in touch with our Customer Support team here, who will be able to tell you.

 

Hope that helps! Let us know if you have any other questions - we'll be right here :)

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