Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
67905 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
132956 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
69011 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
252066 Views
155 replies
13 likes
Plan PremiumCountry BrazilDevice iPhone 6sOperating System iOS Hi guys, i have a question about changing my plan to familiar plan.I'm thinking about change my plan to familiar, but i pay my actual plan a few days ago. Will Spotify charge me only the ...
Plan Premium Country Brazil Device iPhone 6s Operating System iOS Hi guys, i have a question about changing my plan to familiar plan. I'm thinking about change my plan to familiar, but i...
Spotify Star
617 Views
1 replies
0 likes
hello, I was charged for the family plan for 3 months but I never bought it. I never wanted it and I had no family on my account
hello, I was charged for the family plan for 3 months but I never bought it. I never wanted it and I had no family on my account
Spotify Star
429 Views
3 replies
0 likes
Hi!I am searching for a lot of things that actually cause me headache. But you get stuck in a loop. Entering the community, I wat told not to have premium. But I have premium family. Checking my personal information and the help pages, I get lots of ...
Hi! I am searching for a lot of things that actually cause me headache. But you get stuck in a loop. Entering the community, I wat told not to have premium. But I have premium family. Checki...
Spotify Star
872 Views
5 replies
1 likes
Hi thereIn the time before Spotify gift cards I bought two subscriptions for two peopleI wish to cancel these gift subscriptionsHow do I go abount doing this so my credit card does not continue to be charged?Thanks
Hi there In the time before Spotify gift cards I bought two subscriptions for two people I wish to cancel these gift subscriptions How do I go abount doing this so my credit card does not continue...
Spotify Star
252 Views
1 replies
0 likes
I don't have access to account, but card is entered. I had two messages that two payments were declined because I don't have funds on my card.Will charges stop arriving if payments were declined two times?I'm not sure if I can put to my card more tha...
I don't have access to account, but card is entered. I had two messages that two payments were declined because I don't have funds on my card. Will charges stop arriving if payments were declined tw...
Spotify Legend
327 Views
1 replies
0 likes
Hello! Two days ago I hired Spotify premium and told me that they would not charge me until the month ends. Apparently if the charge was made, what can I do? Thanks for your attention
Hello! Two days ago I hired Spotify premium and told me that they would not charge me until the month ends. Apparently if the charge was made, what can I do? Thanks for your att...
Spotify Legend
303 Views
1 replies
0 likes
PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was watching hulu that is from my student spotify account when it suddently stopped. I tried to restart it but it asked me to log in. I trie...
Plan Free/Premium Country Device Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I was watching hulu that is from my student sp...
Spotify Legend
356 Views
1 replies
0 likes
PlanFree to PremiumCountry Portugal Spotify announces a promotion of 3 months premium account for 0.99€ and after this period 6.99€. When I try to subscribe the aplication says that afer the 3rd month it will be charged 9.99€.What is the real cost???
Plan Free to Premium Country Portugal Spotify announces a promotion of 3 months premium account for 0.99€ and after this period 6.99€. When I try to subscribe the aplication sa...
Spotify Legend
554 Views
1 replies
0 likes
My question or issueHi there,I am a Spotify premium user in the Netherlands (living and paying with a NL credit card). But I have some family in Slovenia, where Spotify is currently not available. I would like to understand if I upgrade to a Premium ...
My question or issue Hi there, I am a Spotify premium user in the Netherlands (living and paying with a NL credit card). But I have some family in Slovenia, where Spotify is currently not available...
Spotify Star
362 Views
1 replies
0 likes
PlanPremiumCountry IrelandDevicesamsung S7Operating Systemandroid My Question or Issue my phone is on premium, anywhere else I log in its on basic. i've reset my password and its still the same. My phone doesnt ask me for a password so it keeps loggi...
Plan Premium Country Ireland Device samsung S7 Operating System android My Question or Issue my phone is on premium, anywhere else I log in its on basic. i've reset my pa...
Spotify Star
271 Views
1 replies
0 likes
I went with a free Premium trail for 30 days a month ago. If I don’t unsubscribe will I be charged? I try to cancel the subscription but somehow I can’t find it anywhere.
I went with a free Premium trail for 30 days a month ago. If I don’t unsubscribe will I be charged? I try to cancel the subscription but somehow I can’t find it anywhere.
Community Legend
355 Views
1 replies
0 likes
PlanFree/PremiumCountryNorway DeviceiPhone 6Operating SystemiOS 10 My Question or Issue Hei, i’m trying to get this promoted premium (9kr for 3 months), but when i’m done with filling pay-info, i get smth like: Looks like you've already taken a simil...
Plan Free/Premium Country Norway Device iPhone 6 Operating System iOS 10 My Question or Issue Hei, i’m trying to get this promoted premium (9kr for 3 months), but when ...
Spotify Star
277 Views
1 replies
0 likes
Hello I would to subscribe Spotify premium But i dont hava a visa to buy And in some apps and srevices in saudi arabia like netflix we us buy with google play and the bill it come with the bill to me phone form zainSo how we can do the same things wi...
Hello I would to subscribe Spotify premium But i dont hava a visa to buy And in some apps and srevices in saudi arabia like netflix we us buy with google play and the bill it com...
Spotify Star
300 Views
1 replies
0 likes
Country IsraelDeviceXiaomi Redmi 3s My Question or Issue I downloaded Spotify from Google Play, opened it and after a few moments bought premium. I remember being asked to open an account and providing my email and password. I payed via PayPal and go...
Country Israel Device Xiaomi Redmi 3s My Question or Issue I downloaded Spotify from Google Play, opened it and after a few moments bought premium. I remember being a...
Community Legend
563 Views
5 replies
0 likes
PlanFamily PremiumCountryDenmark My Question or IssueWe have a family subscription which unfortunately is charged on the 16'th. Every time I get surprised at the charge, because it is so late in the month.So looking in the knowledgebase the only solu...
Plan Family Premium Country Denmark My Question or Issue We have a family subscription which unfortunately is charged on the 16'th. Every time I get surprised at the charge, because it...
Spotify Star
566 Views
3 replies
0 likes
Plan Premium Country USA Device PC Playstation 4 Operating System Windows 10, Playstation 4 My Question or Issue I had a premium account. It was all set up on Playstation 4. One day long ago, out of the blue, it stopped letting me log in. The login n...
Plan Premium Country USA Device PC Playstation 4 Operating System Windows 10, Playstation 4 My Question or Issue I had a premium account. I...
Spotify Star
697 Views
7 replies
0 likes
PlanFreeCountryFranceDeviceWindows 8.1Operating SystemWindows ? My Question or IssueHello,I would like to subscribe to the offer 3 month for 9.99 i can pay only with Paysafecard but i don't see the Paysafecard option for this offer, i see the option ...
Plan Free Country France Device Windows 8.1 Operating System Windows ? My Question or Issue Hello, I would like to subscribe to the offer 3 month for 9.99 i can pay only with ...
Spotify Star
705 Views
1 replies
0 likes
I bought a premium card (10e) from Finland Kuusamo kmarket. And the on number of the code is slightly damaged. But i have tried all the numbers and letters but the card wont work. I asked help from seller and they said i have to contact youFINLAND De...
I bought a premium card (10e) from Finland Kuusamo kmarket. And the on number of the code is slightly damaged. But i have tried all the numbers and letters but the card wont work. I asked help from s...
Spotify Star
600 Views
1 replies
0 likes
PlanFree/PremiumCountry FinlandDeviceIphone 8plusOperating SystemiOS 12 My Questions or IssuesSo, my boyfriend bought me premium for Bulgarian spotify and some of the musics I've liked has disappeared. Can I somehow cancel the premium earlier than it...
Plan Free/Premium Country Finland Device Iphone 8plus Operating System iOS 12 My Questions or Issues So, my boyfriend bought me premium for Bulgarian spotify and some of the mu...
Spotify Star
290 Views
1 replies
0 likes
Dear all kindly enable podcasts and videos to be shown on the lebanese premium accounts, thank you my account is premium and i am using the latest updates.
Dear all kindly enable podcasts and videos to be shown on the lebanese premium accounts, thank you my account is premium and i am using the latest updates.
Spotify Star
313 Views
1 replies
0 likes
