Premium

[christabell101]

My Question or Issue

I've had premium family for TWO years. Yesterday my payment didn't go through so I followed the link and paid my credit card. Now, it charged me the wrong amount and  none of my kids have their music as it's showing up simply a regular plan not the premium family. I think it's complete **bleep** that you guys don't have a phone number for customer service. How am I supposed to get a hold of the billing department for them to take the remaining FOUR DOLLARS to get my premium family back? Grrrrr

[Billy-J]

Hey @christabell101, and welcome to the community.

Hope you're doing great! 

Sorry to hear that you're having this issue. I'd recommend contacting Spotify customer support as they can take a closer look.
You can contact support here (https://www.spotify.com/about-us/contact/)

Have a nice day! 🙂