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Conflicting price on subscription purchase page

Conflicting price on subscription purchase page

Trying to use a returning customer free trial, I'm on the payment page in my web browser.

 

The description of the plan at the top of the page says: $0.00 for 1 month. Only $11.99 + tax / month after 1 month trial.  You won't be charged until Jul 22, 2024

 

The payment part at the bottom page says: By purchasing, you authorize Spotify to charge you $10.99 + applicable tax for a 3-month trial. If you don't cancel before the trial ends, you authorize Spotify to automatically charge you $10.99 + applicable tax each month until you cancel.

 

Which is it? 1 month free trial and then $11.99 a month? Or a 3 month "free" trial for $10.99 and then $10.99 a month? I'm not subscribing/paying any money with such conflicting information on a single page.

 

Plan

Premium trial

 

Country

US

 

Reply
2 Replies

screenshots attached

Screenshot_20240621_204657_Firefox~2.jpg
Screenshot_20240621_204653_Firefox~2.jpg

Hey @ohmecha,

 

Thanks for posting in the Community and welcome.

 

This is indeed odd. In this case, the best way to go here would be to get in touch with our Customer Support team, so they'll help to find the best alternative for you. From here, unfortunately, we don't have a way to double-check your account thoroughly. You can find out how to contact them here.
 

If you have any questions or need a hand with anything else, we're always a post away.
 

Cheers!

AlejaRModerator
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