Credit Card Subscription

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Credit Card Subscription

caamicerika_
Regular

 

Plan

Free/Premium

Country

Philippines

 

I can't subscribe to premium duo using my credit card.

1 ACCEPTED SOLUTION

Accepted Solutions
Solution!

Re: Credit Card Subscription

Alex
Moderator
Moderator

Hey @caamicerika_,

 

Thanks for getting back to us.

 

Can you try to open This Link and subscribe?

 

You can try to open the link in an incognito window or a different device, where you haven't logged in from before.

 

Let us know if that worked normally.

AlexModerator
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“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

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7 Replies

Re: Credit Card Subscription

Billy-J
Rock Star 24
Rock Star 24

Hey @caamicerika_, thanks for reaching out to the Community!

Could you try following the steps provided on this support page? If that doesn't help, send me a screenshot of the error message you're seeing or what happens exactly when you try to proceed with the credit card and I'll take a closer look.

 

Let me know how this goes!

Billy-JRock Star 24
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Note: I'm not a Spotify employee.

Re: Credit Card Subscription

caamicerika_
Regular

I tried everything already.

 

My subscription ended yesterday and I already cancelled it because I wanted to switch. I used my credit card last time to pay.

Screenshot_20210401-224849_Spotify.jpg

Screenshot_20210401-224833_Spotify.jpg

Re: Credit Card Subscription

Alex
Moderator
Moderator

Hey @caamicerika_,

 

Thanks for the reply.

 

We'd suggest trying to subscribe using another internet connection. If that doesn't work contact your bank and make sure your card is enabled for Foreign transactions.

 

If none of that helps, try using a different payment method like PayPal.

 

Keep us posted on how you get on.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

Re: Credit Card Subscription

caamicerika_
Regular

Paypal is also unvailable

Solution!

Re: Credit Card Subscription

Alex
Moderator
Moderator

Hey @caamicerika_,

 

Thanks for getting back to us.

 

Can you try to open This Link and subscribe?

 

You can try to open the link in an incognito window or a different device, where you haven't logged in from before.

 

Let us know if that worked normally.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde

View solution in original post

Re: Credit Card Subscription

caamicerika_
Regular
The link worked, thank you!

Re: Credit Card Subscription

Alex
Moderator
Moderator

Hey @caamicerika_,


Thanks for the reply.

 

Glad to hear everything worked out fine.

 

We've reported this to the right teams at Spotify 🙂

 

Don't hesitate to reach out again if you have questions.

AlexModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“With freedom, flowers, books, and the moon, who could not be perfectly happy?” ― Oscar Wilde
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