Credit Card Subscription

[caamicerika_]

Plan

Free/Premium

Country

Philippines

I can't subscribe to premium duo using my credit card.

[Billy-J]

Hey @caamicerika_, thanks for reaching out to the Community!

Could you try following the steps provided on this support page? If that doesn't help, send me a screenshot of the error message you're seeing or what happens exactly when you try to proceed with the credit card and I'll take a closer look.

Let me know how this goes!

[caamicerika_]

I tried everything already.

My subscription ended yesterday and I already cancelled it because I wanted to switch. I used my credit card last time to pay.

 

 

 

[Alex]

Hey @caamicerika_,

Thanks for the reply.

We'd suggest trying to subscribe using another internet connection. If that doesn't work contact your bank and make sure your card is enabled for Foreign transactions.

If none of that helps, try using a different payment method like PayPal.

Keep us posted on how you get on.

[caamicerika_]

Paypal is also unvailable

[Alex · Accepted solution]

Hey @caamicerika_,

Thanks for getting back to us.

Can you try to open This Link and subscribe?

You can try to open the link in an incognito window or a different device, where you haven't logged in from before.

Let us know if that worked normally.

[caamicerika_]

The link worked, thank you!

[Alex]

Hey @caamicerika_,

Thanks for the reply.

Glad to hear everything worked out fine.

We've reported this to the right teams at Spotify 🙂

Don't hesitate to reach out again if you have questions.