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Credit Card charged more than Subscription

Credit Card charged more than Subscription

Hello,

 

My Single User subscription was listed at 9.99 + Tax, which should be 10.29, but my credit card is being charged 11.29 for that service.

 

Also, since upgrading to Family Premium, its listed at 14.99, and im being charged 14.99, with no tax being collected. i noticed that since the upgrade to premium, my Spotify Provider is 'Spotify AB', where as before when tax was being collected it was listed as 'Spotify Canada'.

 

Please assist with these irregularities, Thank you.

Reply
2 Replies

Hey @DanceDanceDance

 

No worries. I will ask around to see why you paid more and if you should be paying tax on the family plan. I will let you know what I hear.

MattSudaSpotify Star
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Hey @DanceDanceDance

 

I suggest you contact support so they can help you

https://support.spotify.com/contact-spotify-support/

 

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

 

Support usually replies within 24-48 hours.

 

You can also tweet or DM @SpotifyCares on Twitter or send a message to Spotify Cares on Facebook.

MattSudaSpotify Star
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

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