Creditcard payment not possible

[Nelli677]

Plan

From free to premium

Country

Hungary

Device

iOS

Operating System

iOS latest

My Question or Issue

Hi all,

has someone a tip or soloution?
I want to sign for premium, but I become always the notice, that my creditcard is not accepted. I have valid accounts with that card. Netflix, Prime, Apple. Tested free Accounts HBO, Sky Showroom etc., online orders and payment. Not just one Problem, everything works fine. Country Code I correct, Country setting in Profile also.

I want to change from Apple Music to Spotify, because I guess it’s the better Streaming Service. But that’s the only Service who did not accept my Card. The support said hold the chatline, we help. After 1 day they closed the Window without soloution. I am frustrated.😭

[Showjoe]

That sounds really frustrating, especially since the card works with other services. Since you're on iOS, you could try subscribing through the Spotify website rather than through the app, and also double-check that the billing country and payment method match. Hopefully you can get it sorted out soon!

[Dessi]

Hi there @Nelli677,

Thanks for reaching out and welcome to the Spotify Community!

Since account-related questions can involve personal information, they're not something we can look into on the Community, unfortunately. The best course of action would be reaching out privately, which you already mentioned doing. 

Sorry to hear you weren't able to resolve this! We'd suggest trying these suggestions out in case you haven't already, since they can be helpful:

• Try entering your payment details again using a private/incognito window
• Try using a different device (a PC, for example)
• It might just be a temporary connection issue, so wait 48 hours and try again
• Get in touch with your payment provider
• Try a different payment method, if available

The Community is always here in case you need help with anything else.