Help Wizard

Step 1



Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...


Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...


Double billing

Double billing

Hi there,

i subscribed Premium-Family several month ago.
But Spotiy is charging twice a month for familiy and single!
The details in my account is correct "only Family".
How could I stop this and get my money back? 

Thanks in advance!

2 Replies

Hi @ChrisRough, welcome to the Spotify Community!


It looks like you might have a second account. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks 🙂

Hi @Amiee_T,

Thanks for your replay.

I do not have a second account.
For me important is, where do I get the wasted money back, which I paied twice?

Thanks in advance!


Suggested posts