Help Wizard

Step 1


Double billing

Double billing

Hi there,

i subscribed Premium-Family several month ago.
But Spotiy is charging twice a month for familiy and single!
The details in my account is correct "only Family".
How could I stop this and get my money back? 

Thanks in advance!

2 Replies

Hi @ChrisRough, welcome to the Spotify Community!


It looks like you might have a second account. Please follow this guide in our FAQ to find out if you have a second account.

Let us know if you have any questions. Thanks 🙂

Hi @Amiee_T,

Thanks for your replay.

I do not have a second account.
For me important is, where do I get the wasted money back, which I paied twice?

Thanks in advance!


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