Double charged

[keikoko]

Hi there,

I was on a 1-month free trial for Premium that was going to update today, however I decided to take up the $99 for 12 months promotion. I received notice from my credit card that I was charged both $9.99 and $99 dollars today. Obviously, I just paid for the next 12 months, I should not have to pay the $9.99 for one month. I need to have that $9.99 charge canceled or refunded. Please confirm!

Thanks!

[Luke]

Hey @keikoko,

Apologies for the late reply, but maybe I can still help 🙂

Sorry to hear this. If you’ve been charged twice I recommend looking at this Spotify Answer for more information.

I hope this helps!