Help Wizard

Step 1


Email spotify

Email spotify

I want to email Spotify because I am being charged ewen if we have family account.

How can I do that?



4 Replies

Hi @Renathe and welcome to the Community! 🙂

There is a troubleshooting support page located here for Payment issues. If it doesn't resolve your questions, you have the option to continue on to a live chat with Spotify.
Good luck!

thank you for your help. But I have already read that page, and it sayes
nothing about how to not I can fiks my problem.

Hi again! Sorry to hear that.
I recommend you walk through these additional steps then. You should get to a blue button that says "I still need help" and from there you can continue on to a live chat session.
Hope you can get it resolved! 🙂

Hi @Renathe,


Besides what @Bethany_Dawn said above, you might as well check if you have a second account in Spotify.


Please follow this guide to finding any other accounts you might have subscribed to Premium and let me know if this helps.


BittencourtSpotify Star
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Note: I'm not a Spotify employee.

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