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Re-Initiate Premium Mini

Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...

Casual Listener

juar

Visitor

69167 Views

18 replies

94 likes

  • 69167 Views
  • 18 replies
  • 94 likes

Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

133661 Views

69 replies

10 likes

Premium for Family
  • 133661 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

70691 Views

89 replies

4 likes

  • 70691 Views
  • 89 replies
  • 4 likes

Solved!! Extending the Premium Subscription ahead of time

Hello.I am a new Spotify user (and also new to the community) and I was wondering if (and how) it's possible to extended my subscription before it automatically does so by itself (basically so I make sure I won't spend the money on something else bef...

Newbie

Hello. I am a new Spotify user (and also new to the community) and I was wondering if (and how) it's possible to extended my subscription before it automatically does so by itself (basically so I ma...

Bethany_Dawn

Community Legend

330 Views

1 replies

0 likes

  • 330 Views
  • 1 replies
  • 0 likes

Superuser Contribution Me dieron de baja el Premium y sigo pagando

Hola! En el dia de la fecha me dispuse a usar spootify y resulta que apesar de que estoy al dia con la paga y todo hoy me encontre con que me sacaron el premium. Tengo publicidad, no me deja pasar canciones. No se porque motivo y me figura que contra...

Newbie

Hola! En el dia de la fecha me dispuse a usar spootify y resulta que apesar de que estoy al dia con la paga y todo hoy me encontre con que me sacaron el premium. Tengo publicidad, no me deja pasar ca...

mar41

Newbie

1084 Views

3 replies

0 likes

  • 1084 Views
  • 3 replies
  • 0 likes

Superuser Contribution Pagamento

Não consigo assinar o plano familiar 

Newbie

Não consigo assinar o plano familiar 

SergioDavid

Roadie

239 Views

1 replies

0 likes

  • 239 Views
  • 1 replies
  • 0 likes

Cant buy premium

Hello,if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i get redirected to PP, i login, and pay it and now i get...

Newbie

Hello, if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i ge...

Maxim

Spotify Star

308 Views

1 replies

0 likes

  • 308 Views
  • 1 replies
  • 0 likes

new to premium

Hi Guys,just a quick question. My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when i decide to cancel my premium sub and return to free sub, ho...

Casual Listener

Hi Guys,just a quick question.   My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when ...

ellandroadmark

Casual Listener

370 Views

2 replies

0 likes

  • 370 Views
  • 2 replies
  • 0 likes

Paid but no Premium

Can someone explain why my Premium subscription not activated yet i already paid it via bank transfer?

Newbie

Can someone explain why my Premium subscription not activated yet i already paid it via bank transfer?

kejt_

Community Legend

274 Views

1 replies

0 likes

  • 274 Views
  • 1 replies
  • 0 likes

change account but keep play lists

I have my account through rogers. I want to change to a family premium account. It looks like I have to cancel my current subscription and register for the new account:1) is this true?2) but I dont want to lose my playlists from my premium account3) ...

Newbie

I have my account through rogers.   I want to change to a family premium account.  It looks like I have to cancel my current subscription and register for the new account: 1) is this ...

kejt_

Community Legend

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I was charged $119.88 for a Spotify account that is not mine. How do I go about getting a refund?

Newbie

I was charged $119.88 for a Spotify account that is not mine. How do I go about getting a refund?

Melody

Spotify

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charging too often

Recently bought the spotify family subscribtion on march the 30th. And now it wants money on the 10th april. What the heck!!??

Newbie

Recently bought the spotify family subscribtion on march the 30th. And now it wants money on the 10th april.   What the heck!!??

Melody

Spotify

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Email spotify

I want to email Spotify because I am being charged ewen if we have family account.How can I do that? Renathe

Casual Listener

I want to email Spotify because I am being charged ewen if we have family account. How can I do that?   Renathe

Bittencourt

Spotify Star

600 Views

4 replies

0 likes

  • 600 Views
  • 4 replies
  • 0 likes

Cancelar conta Premium

Tenho uma conta Premium e não consigo cancelar, quando acesso minha conta, só aparece como se eu não tivesse o Prêmium, como faço para achar a opção de cancelar?

Newbie

Tenho uma conta Premium e não consigo cancelar, quando acesso minha conta, só aparece como se eu não tivesse o Prêmium, como faço para achar a opção de cancelar?

Bittencourt

Spotify Star

531 Views

1 replies

1 likes

  • 531 Views
  • 1 replies
  • 1 likes

Me cobraram 4 vezes

Estava tentando assinar o plano universitario, porem dava inumeros erros, quando finalmente consegui ao olhar meu cartão de credito vejo que me cobraram 4 vez o valor de 8,50, meu limite ja é pequeno, preciso disso arrumado, por favor.Desde já, agrad...

Newbie

Estava tentando assinar o plano universitario, porem dava inumeros erros, quando finalmente consegui ao olhar meu cartão de credito vejo que me cobraram 4 vez o valor de 8,50, meu limite ja é pequeno...

Bittencourt

Spotify Star

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Não terminei o cadastro e fui cobrado

Não terminei o cadastro e fui cobrado do meu cartão de crédito. E não sou free. Ainda queria resolverisso pq estou pagando sem tá usando

Casual Listener

Não terminei o cadastro e fui cobrado do meu cartão de crédito. E não sou free. Ainda queria resolverisso pq estou pagando sem tá usando

leo_decarli

Newbie

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

Ex using card for subscription

My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use.

Casual Listener

My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use. 

osornios

Spotify Star

696 Views

3 replies

0 likes

  • 696 Views
  • 3 replies
  • 0 likes

Double charge in April

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...

Casual Listener

I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...

Noah

Spotify Star

362 Views

1 replies

0 likes

  • 362 Views
  • 1 replies
  • 0 likes

Solved!! copy playlist to other account

How can you copy your playlists to a new account?

Newbie

How can you copy your playlists to a new account?

Noah

Spotify Star

542 Views

1 replies

0 likes

  • 542 Views
  • 1 replies
  • 0 likes

Paid 2 times in this month

Here is the dates for my payments, why???

Newbie

Here is the dates for my payments, why???

Noah

Spotify Star

254 Views

1 replies

0 likes

  • 254 Views
  • 1 replies
  • 0 likes

Solved!! PREMIum plus hulu

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be paying $9.99 and $4.99. Or do i cancel the one and...

Newbie

So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be...

Keanu_C

Community Legend

635 Views

1 replies

0 likes

  • 635 Views
  • 1 replies
  • 0 likes