Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Ask here for help with Premium, payments and trials.
Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
68812 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133484 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70261 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
253573 Views
155 replies
13 likes
Hola! En el dia de la fecha me dispuse a usar spootify y resulta que apesar de que estoy al dia con la paga y todo hoy me encontre con que me sacaron el premium. Tengo publicidad, no me deja pasar canciones. No se porque motivo y me figura que contra...
Hola! En el dia de la fecha me dispuse a usar spootify y resulta que apesar de que estoy al dia con la paga y todo hoy me encontre con que me sacaron el premium. Tengo publicidad, no me deja pasar ca...
Newbie
1082 Views
3 replies
0 likes
Não consigo assinar o plano familiar
Não consigo assinar o plano familiar
Roadie
238 Views
1 replies
0 likes
Hello,if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i get redirected to PP, i login, and pay it and now i get...
Hello, if i want to upgrade my account to premium i get redirected to a page which says i will get one month for free and i have to select my payment method. I select PP and click the chop. Now i ge...
Spotify Star
308 Views
1 replies
0 likes
Hi Guys,just a quick question. My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when i decide to cancel my premium sub and return to free sub, ho...
Hi Guys,just a quick question. My little girls birthday is coming up here and so i was thinking of upgrading to premium so that the music will play without ads etc. My question is that when ...
Casual Listener
368 Views
2 replies
0 likes
Can someone explain why my Premium subscription not activated yet i already paid it via bank transfer?
Can someone explain why my Premium subscription not activated yet i already paid it via bank transfer?
Community Legend
274 Views
1 replies
0 likes
I have my account through rogers. I want to change to a family premium account. It looks like I have to cancel my current subscription and register for the new account:1) is this true?2) but I dont want to lose my playlists from my premium account3) ...
I have my account through rogers. I want to change to a family premium account. It looks like I have to cancel my current subscription and register for the new account: 1) is this ...
Community Legend
277 Views
1 replies
0 likes
I was charged $119.88 for a Spotify account that is not mine. How do I go about getting a refund?
I was charged $119.88 for a Spotify account that is not mine. How do I go about getting a refund?
Spotify
322 Views
1 replies
0 likes
Recently bought the spotify family subscribtion on march the 30th. And now it wants money on the 10th april. What the heck!!??
Recently bought the spotify family subscribtion on march the 30th. And now it wants money on the 10th april. What the heck!!??
Spotify
328 Views
1 replies
0 likes
I want to email Spotify because I am being charged ewen if we have family account.How can I do that? Renathe
I want to email Spotify because I am being charged ewen if we have family account. How can I do that? Renathe
Spotify Star
599 Views
4 replies
0 likes
Tenho uma conta Premium e não consigo cancelar, quando acesso minha conta, só aparece como se eu não tivesse o Prêmium, como faço para achar a opção de cancelar?
Tenho uma conta Premium e não consigo cancelar, quando acesso minha conta, só aparece como se eu não tivesse o Prêmium, como faço para achar a opção de cancelar?
Spotify Star
531 Views
1 replies
1 likes
Estava tentando assinar o plano universitario, porem dava inumeros erros, quando finalmente consegui ao olhar meu cartão de credito vejo que me cobraram 4 vez o valor de 8,50, meu limite ja é pequeno, preciso disso arrumado, por favor.Desde já, agrad...
Estava tentando assinar o plano universitario, porem dava inumeros erros, quando finalmente consegui ao olhar meu cartão de credito vejo que me cobraram 4 vez o valor de 8,50, meu limite ja é pequeno...
Spotify Star
257 Views
1 replies
0 likes
Não terminei o cadastro e fui cobrado do meu cartão de crédito. E não sou free. Ainda queria resolverisso pq estou pagando sem tá usando
Não terminei o cadastro e fui cobrado do meu cartão de crédito. E não sou free. Ainda queria resolverisso pq estou pagando sem tá usando
Newbie
329 Views
2 replies
0 likes
My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use.
My debit card is being charged for an account my ex has. I need to cancel authorization of my card for his subscription use.
Spotify Star
694 Views
3 replies
0 likes
I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that charged again 10th of April again as usual and sent i...
I'm using premium spotfy more then a year and the charge takes place 10th of every month. I realized that spotfy charged 4th of April more then usual price and did not send any invoice. After that ch...
Spotify Star
360 Views
1 replies
0 likes
How can you copy your playlists to a new account?
How can you copy your playlists to a new account?
Spotify Star
539 Views
1 replies
0 likes
Here is the dates for my payments, why???
Here is the dates for my payments, why???
Spotify Star
254 Views
1 replies
0 likes
Can‘t find the Page
Can‘t find the Page
Newbie
418 Views
1 replies
0 likes
So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be paying $9.99 and $4.99. Or do i cancel the one and...
So i already have premium thats charging me $9.99 a month, but there is a thing that gets you premium and hulu for $4.99. If i do that will it replace my existing subscription? Obviously i dont to be...
Community Legend
634 Views
1 replies
0 likes
So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria from 9am-8pm. I’m **bleep** and right now hate Spotify...
So I haven’t had premium in almost six months and today I was charged for a premium account. My money is gone and that was how I was going to eat while I’m at school that doesn’t have a cafeteria fro...
Community Legend
297 Views
1 replies
0 likes
Hi Spotify, I got charged 2 months but I never sign up for a premium plan. How can I get my money back? My account is: *snip*
Hi Spotify, I got charged 2 months but I never sign up for a premium plan. How can I get my money back? My account is: *snip*
Community Legend
243 Views
1 replies
0 likes
