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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11260 Views
  • 24 replies
  • 2 likes
  • 11260 Views
  • 24 replies
  • 2 likes

Superuser Contribution Payment via Mobile does not appear!

So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of the answers I found, including in this community is t...

  • Newbie
  • So, just created another account that is not connected with my facebook and as I was going for the payment I noticed that the payment via mobile is not available. So I searched the net and most of th...
  • Alfredo
  • Roadie
  • 1426 Views
  • 1 replies
  • 0 likes
  • globe
    Mobile
    option
    Pay
    Payment
    prepaid
    smart
  • 1426 Views
  • 1 replies
  • 0 likes

Superuser Contribution premium subscription

why is my spotify app doesn't have pay by mobile in the payment method like what the help is telling

  • Newbie
  •  why is my spotify app doesn't have pay by mobile in the payment method like what the help is telling
  • Alfredo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Spotify for Games Consoles

I paid for a premium via debit card. I received a text stating that it was paid successfully but when I checked my Spotify account, it says that I'm still not subscribed. I wasted my money on this.

  • Newbie
  • I paid for a premium via debit card. I received a text stating that it was paid successfully but when I checked my Spotify account, it says that I'm still not subscribed. I wasted my money on this.
  • phan_times
  • Community Legend
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can you switch a prepaid premium account to family and carry over the prepaid amount?

I have prepaid my premium account until June 2018, is it possible to upgrade to family account and only pay the difference between what I paid alread and the cost of the family account?

  • Newbie
  • I have prepaid my premium account until June 2018, is it possible to upgrade to family account and only pay the difference between what I paid alread and the cost of the family account?
  • Alfredo
  • Roadie
  • 659 Views
  • 1 replies
  • 0 likes
  • 659 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment

I used a 36$ gift card and got 3 months but Spotify is still trying to take money out of my account...???? And is saying payment failure even tho I’ve paid

  • Newbie
  • I used a 36$ gift card and got 3 months but Spotify is still trying to take money out of my account...???? And is saying payment failure even tho I’ve paid
  • Alfredo
  • Roadie
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium mixup

I tried to start a free trial but I was logged into someone else’s account in the website. I canceled the subscription but want the free trial on my account as it would be nice not to have to pay for the first month. Anyway I can get this to happen? ...

  • Casual Listener
  • I tried to start a free trial but I was logged into someone else’s account in the website. I canceled the subscription but want the free trial on my account as it would be nice not to have to pay for...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution I cancelled my.Spotify account about 5 months ago, but I'm still being billed

I cancelled my.Spotify account what I thought was about 5 months ago, and just noticed that i am still being billed through paypal. This doesn't make any sense because when I checked my Google account it does not show that I have any subsciptions, or...

  • Newbie
  • I cancelled my.Spotify account what I thought was about 5 months ago, and just noticed that i am still being billed through paypal. This doesn't make any sense because when I checked my Google accoun...
  • Alfredo
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Payment using prepaid credit card

Hey spotify people. just curious if i can pay for a yearly subscritpion to premium using a pre paid visa card in Canada??

  • Newbie
  • Hey spotify people. just curious if i can pay for a yearly subscritpion to premium using a pre paid visa card in Canada??
  • Alfredo
  • Roadie
  • 864 Views
  • 1 replies
  • 0 likes
  • 864 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Premium is saying It's failed when the money has transfered

On Spotify, I have premium for £9.99 a month. When I clicked on it, a message came up saying that It had failed which I didn't understand because the money has transfered from my account and it wont let me use it

  • Newbie
  • On Spotify, I have premium for £9.99 a month. When I clicked on it, a message came up saying that It had failed which I didn't understand because the money has transfered from my account and it wont ...
  • Alfredo
  • Roadie
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Re: How to subsribe to premium for first time

why cant i use a money order[type of check] to buy premium ?

  • Casual Listener
  • why cant i use a money order[type of check] to buy premium ?
  • drumharpman
  • Casual Listener
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Trouble updating paying method

Hello,I have tried to change/update my creditcard several times (with different creditcards).Everytime I enter the data, there seems to be an error...I have no idea why this is, because all my creditcards work.Can someone help me with this?Greets

  • Newbie
  • Hello, I have tried to change/update my creditcard several times (with different creditcards). Everytime I enter the data, there seems to be an error... I have no idea why this is, because all my ...
  • Lucacks
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Says I need Premium when I already have it

I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium. My subscription is up to date, I've tried all the things suggested on the web, reinstalled the ...

  • Casual Listener
  • I have been listening on my Yamaha receiver for months and all of a sudden, the Spotify client on Ubuntu won't connect and the receiver says Need Premium.  My subscription is up to date, I've tr...
  • MattSuda
  • Spotify Star
  • 2269 Views
  • 11 replies
  • 1 likes
  • 2269 Views
  • 11 replies
  • 1 likes

Payment refused

Spotify app is telling that my payment method is failing, have tried 2 alternate forms and is failing again... is this a widespread problem now ?

  • Casual Listener
  • Spotify app is telling that my payment method is failing, have tried 2 alternate forms and is failing again... is this a widespread problem now ?
  • Barisaydin
  • Newbie
  • 322 Views
  • 4 replies
  • 1 likes
  • 322 Views
  • 4 replies
  • 1 likes

Am I being scammed???

My wife's account was randomly changed from a student account to a normal premium one. When she called to figure out why the person on the line asked her to purchase an iTunes gift card and to call him back with the info from the card because our "IP...

  • Newbie
  • My wife's account was randomly changed from a student account to a normal premium one.  When she called to figure out why the person on the line asked her to purchase an iTunes gift card and to ...
  • Robert_W
  • Community Legend
  • 243 Views
  • 2 replies
  • 0 likes
  • 243 Views
  • 2 replies
  • 0 likes

14 the February deal not given ?

Hey I just got started my premium trial on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premium membership till today so I thought I would have the 60 ...

  • Visitor
  • Hey I just got started my premium trial  on the 14th and I tried to check if I had the 60 days and it says I'm not eligible. I was wondering why this was, since I have never had a Spotify premiu...
  • Tom
  • Community Legend
  • 254 Views
  • 3 replies
  • 0 likes
  • 254 Views
  • 3 replies
  • 0 likes

Deleting account

I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months so I though it was just a small glitch and I have s...

  • Newbie
  • I tried to get the 3 month trial for 99 cents a month. The transaction went through and I payed a dollar however I didn’t end up getting Spotify premium. I didn’t get charged for the next two months ...
  • Tom
  • Community Legend
  • 272 Views
  • 2 replies
  • 0 likes
  • 272 Views
  • 2 replies
  • 0 likes

Solved!! Spotify in Korea

So I'm in Koreaand I want to use SpotifyI created an account for Spotifyand want to buy a premium accountbut since I'm in Korea I can't purchase itIs there a solution?

  • Newbie
  • So I'm in Korea and I want to use Spotify I created an account for Spotify and want to buy a premium account but since I'm in Korea I can't purchase it Is there a solution?
  • Maxim
  • Spotify Star
  • 1165 Views
  • 1 replies
  • 0 likes
  • 1165 Views
  • 1 replies
  • 0 likes

Vodafone Enertainment Pack to include Spotify and annual subscription

Hi folks, I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription directly with Spotify and so am unable to take up the offer. ...

  • Casual Listener
  • Hi folks,   I have just changed my Vodafone plan to their Entertainment Pack, which includes free Premium Spotify, however I had forgotten that I had paid up front for an annual subscription d...
  • Maxim
  • Spotify Star
  • 233 Views
  • 3 replies
  • 0 likes
  • 233 Views
  • 3 replies
  • 0 likes

Account was switched to Family plan without my consent

I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change.

  • Casual Listener
  • I was charged 14.99 this month instead of my normal 9.99 and did not authorize this change. 
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Unknown person on account

I just discored this person in here, I believe my account has been compromised.

  • Casual Listener
  • I just discored this person in here, I believe my account has been compromised.
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes