Erro de pago

[sencho89]

Plan

Premium

Country

Ecuador

Device

(iPhone 11, MSI CYBORG 15 A13V)

Operating System

(iOS 26,, Windows 11)

My Question or Issue

quiero pagar el plan premiun pero no se realiza el pago y si tengo saldo en mi cuenta, el mensaje que me sale es error o pago pendiente, ya varias veces, ademas ya intente las opciones de ayuda que tiene spotify

[Novy]

Hey there @sencho89,

Thanks for reaching out! Hope you don't mind us replying in English.

We'd recommend reaching out directly to our Support team via the link here so they can check your account and provide further help if possible. 

The Community will be here if anything else comes up.

Have a good one!