Free month

[Sie_Nazgul]

I want to cancel my free month trial but i don't see the option anywhere, I don't remember the exact day I started it but it was close to toe 6th of march, thank you.

[Maxim]

Hey @Sie_Nazgul,

You can cancel your subscription by following these steps: https://support.spotify.com/account_payment_help/payment_help/how-to-cancel-your-subscription/.

[Sie_Nazgul]

It says I have free spotify, that's why I can't cancel it. Already tried but I cant

[Maxim]

It sounds like you've got a second Spotify account: https://support.spotify.com/account_payment_help/account_help/do-i-have-an-additional-account/.

[Sie_Nazgul]

I couldn't have a 2nd account because I never used it somewhere else besides my phobp, I just need to csncel my free trial before 6th of march

[Sie_Nazgul]

I think i do have 2 accounts, but there's something I don't understand.

The password change was on my mother's email, and logging in with the info that I changed leads me to a free account. Then, how in the world does exist that "second" account if I used my mother's email all the time? I still need to know what will happen with that account, it has her credit card info

[Maxim · Accepted solution]

I'd recommend reaching out to Support so that they can try to locate your second account 🙂

Contact form: https://support.spotify.com/contact-spotify-support/
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Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.