Free to Family (3 month trail) not working

[Dj4n90]

Plan

Upgrade Free to Premium Family (3 month trail)

Country

Netherlands

Payment

iDeal

My Question or Issue

Upgraded from free to Premium Family (3 month trail)

Did payment with iDeal and recieved payment confirmation.

[snip - Community Moderator edit]

Now Premium Family does not show in my account.

- Logged out on all accounts.

- Deleted cache.

- Logged in.

Result still no Premium Family available.

When I go to www.spotify.com/account/family I can only see 3 bouncing dots.

[Billy-J]

Hey @Dj4n90, thanks for reaching out to the Community!

I'm sorry to hear this, and thanks for trying all the other troubleshooting steps.

One more thing we can try, could you check and see if Premium Family is still active here?

Keep me posted 🙂 

[Dj4n90]

That's a negative.

 I also can't sign up for trail anymore.

I guess as I already paid for it once.

[Dj4n90]

It seems a €0,01 is lost in cyberspace.

[Billy-J]

Hey @Dj4n90,

Thanks for getting back to me.

Could you try following the steps in this support article? Also, please make sure that the payment has went through 🙂 

Keep me updated! 

[Petya]

Hi there @Dj4n90,

Thanks for asking about this! 

This article explains why you were charged with  €0,01. And what to expect next. 

You can check if you have another account on which the trial could have been activated.

In case nothing so far has done the trick, feel free to reach out to support.

Keep us posted!