Getting double charge

[Shell6]

I have had the disney/spotify/hulu bundle for awhile. My husband wanted a spotify account so we upgraded to a DUO account. The bundle did not cancel. I have been double charged for months and the bundle does not show on my spotify accounty. I can't cancel through HULU because it says that spotify does the billing for my account. Help!

[Maxim]

Hey @Shell6,

Thanks for reaching out.

When you change plans on an existing Spotify account, the previous subscription will end (get canceled). If you're still being charged for the previous plan, you likely have got more than one account with Spotify, so I recommend checking out this FAQ article on finding accounts.

Let me know how it goes 🙂