Yep. I meet all criteria, no previous orders (no orders at all), and I don't even have a place to try to get a mini. When I go to the Premium page, it offers me all of the premium accounts....um...that's what I have....
"We don't have any additional info on this right now" is what they are trained to say when they don't know why something isn't working, and they don't know how to fix it.
I think this is a classic case of tech support staff assuming that their computer systems can never be wrong, and can never make a mistake. The giant super-powerful computers that run Spotify say you are ineligible, and those computers are never wrong. So you must be ineligible. But since you clearly meet all the criteria that they can see, then... the reason you are ineligible must be the one criteria that they cannot see: It must be the case that you already redeemed a Google promotion from Spotify. There's no other rational explanation. So that must be it.
Let's hope these guys never become commercial airline pilots. Because this is the kind of flawed thinking that gets 250 people killed when you are flying an aircraft.
In this environment, the impact is not as serious. It just gets a lot of very loyal subscribers **bleep** out of the current promotion.
A couple years ago, I went into a gift shop that had a postal service counter at the back. I requested three postcard stamps. For those under age 30, a postcard is something you send by US mail that usually has a photo on it, like a picture of the place where you are on vacation. You put your friend's address on the other side, and put a stamp on it. And drop it in a mailbox. The cost of mailing a postcard is less than the cost of mailing a regular first class letter. For those under age 25, a letter is something that... ok, never mind.
Postcard stamps are 35 cents each, and I requested three. The clerk hit a few keys on the cash register, and said, "$1.50." And I said, "How much are postcard stamps?" And she said, "35 cents each." And I said, "Okay, but 35 times three is not $1.50."
And she looked at the screen on the cash register, and with a smile, she said, "Yes it is."
The computer can never be wrong. If Spotify's computer says you are ineligible, then you must be ineligible, and they just have to figure out why. That's how these people think. And it's very dangerous.
Let's hope these guys never sit on a jury, for God's sake. I mean, let's use the same logic... if the guy got arrested, then he must be guilty, right? Because the police had a warrant in their computer system, and the computers are never wrong. We just have to figure out how the prosecutor's evidence proves that he's guilty... That's our job as jurors, right? We know the information in the computer is correct...
The clerk finally figured out that 35 cents times three is not $1.50. The computer in the cash register was programmed wrong, and it thought that postcard stamps were 50 cents each.
But the computers used by Spotify are never wrong.
Same issue here, meet all criteria in terms & conditions, google store order history empty and I hadn't even heard about the promotion last year so how could I possibly have applied. Obviously they have no way of knowing that, but it's still frustrating. More than anything it's clear they don't particularly care for helping existing subscribers as they expect you'll still pay next month's bill anyway, their main concern is pulling in new subscribers with the promotion.
I too received the "not eligible" message. I contacted support and was told it looked like my account had previously been "compromised" when they had the last Google Home Mini promo and someone else claimed. I told them this wasn't me and was told they would look into it and someone would contact me (nobody has). Today, I went to login and was told my password wasn't valid and needed to be reset. Still not eligible for the offer though. Checked order history via Google and nothing. No orders now or ever....
The speaker isn't a huge deal to me but now, knowing my account had been compromised, is a really big deal. From the sounds of things, Spotify may have had a rather large, previously unreported, data breach. Now THAT concerns me. Especially since no notificaiton was ever received.
You could be on to something here. My account had previously been compromised too - I noticed the email address had changed a while back and contacted Spotify. They had me verify information and reset my email and password. Maybe there was a breach during the last promotion that hackers exploited to gain April's promotion.
I also had this issue a few months back, my email had been changed to a very similar one that I hadn't requested. Changed it back and reset my password and chalked it up to some type of system error but with so many similar stories an unreported data breach seems rather plausible.