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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5209 Views
  • 23 replies
  • 2 likes
  • 5209 Views
  • 23 replies
  • 2 likes

Switching from individual to family plan.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI was wondering what will happen when I change to a family plan from an individual plan which...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I was w...
  • osornios
  • Spotify Star
  • 438 Views
  • 1 replies
  • 0 likes
  • 438 Views
  • 1 replies
  • 0 likes

How to update from Premium to Family?

PlanPremiumCountryIndonesia My Question or IssueI wish to upgrade my Premium to Family subscription, but there is no such option. I have purchased Premium for 1 year. Some forum threads explained that there is "Upgrade" option, but in my case I see o...

  • Casual Listener
  • Plan Premium Country Indonesia   My Question or Issue I wish to upgrade my Premium to Family subscription, but there is no such option. I have purchased Premium for 1 year. Some forum ...
  • osornios
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

Suscripción Premium Duo en un país no compatible con método de pago de otro país

PlanPremium DuoCountryCosta Rica / México Buenos días!Mi pareja y yo adquirimos Premium Duo. Por motivos de trabajo, nos encontramos viviendo en Costa Rica y permaneceremos en el país hasta Mayo de 2020. Nuestra empresa es mexicana (recibimos nuestro...

  • Casual Listener
  • Plan Premium Duo Country Costa Rica / México     Buenos días! Mi pareja y yo adquirimos Premium Duo. Por motivos de trabajo, nos encontramos viviendo en Costa Rica y permaneceremos e...
  • osornios
  • Spotify Star
  • 3293 Views
  • 3 replies
  • 0 likes
  • premiumduo
  • 3293 Views
  • 3 replies
  • 0 likes

Superuser Contribution Maximum Spotify Premium accounts

I have several devices in a private residence that all have their own premium account. Currently they're split over two credit cards, is there a limit to how many accounts can be registered to a single credit cards?

  • Visitor
  • I have several devices in a private residence that all have their own premium account. Currently they're split over two credit cards, is there a limit to how many accounts can be registered to a sing...
  • Peter
  • Spotify Legend
  • 1048 Views
  • 2 replies
  • 0 likes
  • 1048 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Travel to Venezuela

HiI'm traveling to Venezuela next year for a few months and I have a Spotify premium subscription. Will like to know if I can listen to Spotify while I'm there?Thank youDaniel

  • Casual Listener
  • Hi I'm traveling to Venezuela next year for a few months and I have a Spotify premium subscription. Will like to know if I can listen to Spotify while I'm there? Thank you Daniel
  • Peter
  • Spotify Legend
  • 2099 Views
  • 8 replies
  • 0 likes
  • 2099 Views
  • 8 replies
  • 0 likes

Superuser Contribution Google Home Mini Offer

PlanPremium for FamilyCountryUSADeviceN/AOperating SystemN/A My Question or IssueWhen I saw the offer for a free Google Home Mini with a family plan, I thought I would reup my subscription. The purchase went through properly, but I'm having trouble r...

  • Newbie
  •   Plan Premium for Family Country USA Device N/A Operating System N/A   My Question or Issue When I saw the offer for a free Google Home Mini with a family plan, I thought I woul...
  • Peter
  • Spotify Legend
  • 2173 Views
  • 3 replies
  • 0 likes
  • 2173 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Free Google Home Mini offer not redeeming (Dec 2019)

PlanPremium FamilyCountryUSA My Question or IssueI received an e-mail offer for a free Google Home Mini if I linked my Google and Spotify accounts. However, redeeming the offer in the Google Store page, I receive a message that the order is ineligibl...

  • Visitor
  • Plan Premium Family Country USA   My Question or Issue I received an e-mail offer for a free Google Home Mini if I linked my Google and Spotify accounts.  However, redeeming the offer...
  • sabrinasheph
  • Newbie
  • 2004 Views
  • 9 replies
  • 4 likes
  • 2004 Views
  • 9 replies
  • 4 likes

Solved!!Superuser Contribution Spotify free premium trial scam BEWARE

I'd just like to share my experience with other people to avoid the same happening to anyone else. Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking the link I was sent to a legit looking page where I finished...

  • Casual Listener
  • I'd just like to share my experience with other people to avoid the same happening to anyone else.   Yesterday I saw an ad on Spotify for a free premium trial for three months. After clicking ...
  • Peter
  • Spotify Legend
  • 7036 Views
  • 6 replies
  • 0 likes
  • 7036 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Google mini home redemption

I have an individual premium account and have been trying to redeem the google mini for quite sometime, however as soon as I clicked confirm and moved onto the next page with a saying that an error has occurred: An error occurredWe're sorry but you'r...

  • Casual Listener
  • I have an individual premium account and have been trying to redeem the google mini for quite sometime, however as soon as I clicked confirm and moved onto the next page with a saying that an error h...
  • Nat2Nat
  • Casual Listener
  • 884 Views
  • 5 replies
  • 0 likes
  • 884 Views
  • 5 replies
  • 0 likes

Solved!! Xbox Game Pass

CountryUnited KingdomMy Question or IssueThe 6 month Spotify premium bonus says im ineligible for the bonus, can I have some help with it, please?

  • Casual Listener
  • Country United Kingdom My Question or Issue The 6 month Spotify premium bonus says im ineligible for the bonus, can I have some help with it, please?
  • osornios
  • Spotify Star
  • 1000 Views
  • 1 replies
  • 0 likes
  • 1000 Views
  • 1 replies
  • 0 likes

Getting charged twice

I got charged on December 8th and again on December 9th from Spotify Stockholm SWE? When I go to my subscription page it only shows one subscription. And why there is no contact e-mail? I swear contact e-mails are still a thing.Also why do I have to ...

  • Visitor
  • ...wear contact e-mails are still a thing. Also why do I have to post details about my billing on a public form? Also why are you making me contact you either via a public form, or Twitter.  A...
  • osornios
  • Spotify Star
  • 495 Views
  • 1 replies
  • 0 likes
  • 495 Views
  • 1 replies
  • 0 likes

Solved!! Bought Spotify Premium but I still got a Free Account

PlanFree, but it should be PremiumCountryThe NetherlandsDeviceSamsung Galaxy A50Operating SystemAndroidMy Question or IssueMy mom and I bought Spotify Premium for my account yesterday, but Spotify still says that my account is a Free Account. We boug...

  • Casual Listener
  • Plan Free, but it should be Premium Country The Netherlands Device Samsung Galaxy A50 Operating System Android My Question or Issue My mom and I bought Spotify Premium for my account yesterd...
  • k58qyvpr-k_5
  • Casual Listener
  • 1796 Views
  • 3 replies
  • 0 likes
  • 1796 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution Charged For Google Home Mini, cancelled, now can't redeem the offer

PlanPremiumCountryUnited StatesDeviceSamsung Galaxy S9+Operating SystemAndroid Something My Question or IssueI got an email saying my google home mini is available, and after having to try again and again to even get to the checkout page itself, I se...

  • Visitor
  • Plan Premium Country United States Device Samsung Galaxy S9+ Operating System Android Something   My Question or Issue I got an email saying my google home mini is available, and after...
  • Mario
  • Spotify Legend
  • 918 Views
  • 6 replies
  • 1 likes
  • 918 Views
  • 6 replies
  • 1 likes

Solved!! My bank card

pleas i log out of my account and my card still working in this account i want to cancel but i cant because i lost the email and the password can u pls help me to remove my card. Thsnks

  • Visitor
  • pleas i log out of my account and my card still working in this account i want to cancel but i cant because i lost the email and the password can u pls help me to remove my card.  Thsnks
  • Erin_Baxter
  • Music Fan
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Paypal in Romania

PlanFree CountryRomaniaDeviceHTC Desire 12+Operating SystemAndroidMy Question or IssueSo, I want to get premium, and i have a maestro card, and I get why you don`t allow payment with maestro cards.But usually when it goes like this i pay with paypal,...

  • Visitor
  • Plan Free  Country Romania Device HTC Desire 12+ Operating System Android My Question or Issue So, I want to get premium, and i have a maestro card, and I get why you don`t allow paymen...
  • osornios
  • Spotify Star
  • 1048 Views
  • 1 replies
  • 2 likes
  • 1048 Views
  • 1 replies
  • 2 likes

Google Home Offer to Premium Member

PlanPremiumCountryUSA My Question or IssueWhat does "We couldn’t confirm your eligibility for a Google Home Mini" mean? I am a premium member and I have not previously used a Spotify-distributed code on the Google Store. What do I need to do to get c...

  • Visitor
  • Plan Premium Country USA   My Question or Issue What does "We couldn’t confirm your eligibility for a Google Home Mini" mean? I am a premium member and I have not previously used a Sp...
  • Billy-J
  • Spotify Star
  • 1275 Views
  • 5 replies
  • 1 likes
  • Google Home Mini
    Google Mini
  • 1275 Views
  • 5 replies
  • 1 likes

Free Google mini. Can i reset it and disconnect my accounts? Will i be charged if i do that?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue   ...
  • Billy-J
  • Spotify Star
  • 695 Views
  • 4 replies
  • 0 likes
  • 695 Views
  • 4 replies
  • 0 likes

Solved!! Google Home Mini reservation question

I accidentally clicked the button to queue a reserve for a Google Home Mini from an email I got, but I don't want one. I have not filled out the follow up email form I received or linked to a Google account, would that be enough to keep me from being...

  • Visitor
  • I accidentally clicked the button to queue a reserve for a Google Home Mini from an email I got, but I don't want one. I have not filled out the follow up email form I received or linked to a Google ...
  • Billy-J
  • Spotify Star
  • 603 Views
  • 1 replies
  • 0 likes
  • 603 Views
  • 1 replies
  • 0 likes

How to Buy Gift Subscritions?

Hi all ... wow I agree with some (old, broken) posts I've found ... why is giving Spotify my money so hard? I want to buy a gift subscription for a friend - through this site - not going to a store and buying a plastic gift card. Can't I do it online...

  • Regular
  • Hi all ... wow I agree with some (old, broken) posts I've found ... why is giving Spotify my money so hard?   I want to buy a gift subscription for a friend - through this site - not going to ...
  • ListenToGlobal
  • Composer
  • 1485 Views
  • 3 replies
  • 4 likes
  • 1485 Views
  • 3 replies
  • 4 likes

Solved!!Superuser Contribution Will it go free immediately or after 3 months?

Hi! I was wondering if I cancel my subscription today (spotify free), the same day as I payed for the 3 months offer for 99 (SWE) KR. Is my account going immediately free and I can't listen offline, or will it continue to stay premium during those 3 ...

  • Regular
  • Hi! I was wondering if I cancel my subscription today (spotify free), the same day as I payed for the 3 months offer for 99 (SWE) KR. Is my account going immediately free and I can't listen offline, ...
  • Peter
  • Spotify Legend
  • 600 Views
  • 3 replies
  • 0 likes
  • 600 Views
  • 3 replies
  • 0 likes