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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75275 Views
20 replies
100 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140289 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80668 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
270161 Views
159 replies
13 likes
PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue
Plan Premium Country India Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs) My Question or Issue
Spotify Legend
797 Views
1 replies
0 likes
I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...
I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Googl...
Spotify Legend
835 Views
1 replies
0 likes
PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...
Plan Premium Duo Country Switzerland Device Vivo Nex S Operating System Android My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each. For the con...
Spotify Star
941 Views
1 replies
0 likes
Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...
Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...
Spotify Star
1324 Views
3 replies
0 likes
planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...
plan Premium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits. now my question is if i cancel my spotify premiu...
Community Legend
1053 Views
1 replies
0 likes
PlanPremium FamilyCountrySpainDevice(Xiaomi Redmi + HP laptop)Operating SystemWindows 10 My Question or Issue Hello everyone, thank you very much, I think it is a frequent problem: a few days ago I received the typical message "we could not renew you...
Plan Premium Family Country Spain Device (Xiaomi Redmi + HP laptop) Operating System Windows 10 My Question or Issue Hello everyone, thank you very much, I think it ...
Spotify Legend
3714 Views
12 replies
0 likes
I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...
I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...
Spotify Star
889 Views
1 replies
0 likes
1 month ago I subscribed a family subscription and now Spotify increases its price. Is there a way to contact the customer support service (provided there is one)? Or is this the only way to ask some information?
1 month ago I subscribed a family subscription and now Spotify increases its price. Is there a way to contact the customer support service (provided there is one)? Or is this the only way to...
Roadie
8813 Views
8 replies
5 likes
Spotify Premium (USA) My Question or IssueToday (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went through. Immediately, I processed the payment with a new method...
Spotify Premium (USA) My Question or Issue Today (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went t...
Spotify Legend
762 Views
2 replies
0 likes
Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify
Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify
Roadie
754 Views
1 replies
0 likes
I bought premium for a year last september, but it says that my plan is ending in a few weeks
I bought premium for a year last september, but it says that my plan is ending in a few weeks
Roadie
1019 Views
1 replies
1 likes
Premium FamilySweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) Since there is a problem with payment with creditcard, the Spotify support activated a Premium subscription on my account for single user.(the proble...
Premium Family Sweden Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10) Since there is a problem with payment with creditcard, the Spotify suppo...
Spotify Legend
615 Views
1 replies
0 likes
Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...
Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...
Spotify Star
599 Views
1 replies
0 likes
PlanPremiumCountry - Canada DeviceiPhone Hi,I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At first I though the payment was on hold but it's been fully charged on my credit card.I never ...
Plan Premium Country - Canada Device iPhone Hi, I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At firs...
Spotify Star
1281 Views
3 replies
0 likes
PlanPremiumGermanyDevicePC, Motorola G5 PlusOperating SystemWindows 10, AndroidMy Question or IssueOn 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Premium account monthly. On the 23rd day of every month, an amount of 9,99 ...
Plan Premium Germany Device PC, Motorola G5 Plus Operating System Windows 10, Android My Question or Issue On 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Prem...
Casual Listener
1252 Views
2 replies
0 likes
Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Headspace and Spotify subscription, every time I try, ...
Hi, I am based in the UK and up until last month I had a joint Spotify and Headspace subscription. Last month’s payment didn’t go through as my credit card had expired. It won’t let me select the Hea...
Spotify Legend
2051 Views
3 replies
0 likes
Hello,Why i cant buy a premium... everytime i tried to buy,it always gave me a message like this.
Hello, Why i cant buy a premium... everytime i tried to buy, it always gave me a message like this.
Spotify Legend
898 Views
3 replies
0 likes
My Question or IssueIs Spotify will charge me if I have cancel the Premium plan right at the new bill day?I have to stop my premium plan because I have left Japan and couldn’t make the payment.So I cancel the Premium plan today,which is also the new ...
My Question or Issue Is Spotify will charge me if I have cancel the Premium plan right at the new bill day? I have to stop my premium plan because I have left Japan and couldn’t make ...
Spotify Star
1540 Views
1 replies
0 likes
PlanFree/PremiumCountry US DeviceGalaxy S8Operating SystemAndroid Oreo My Question or Issue My plan expired & I can't seem to find the annual plan. I can't seem to find the option for it.
Plan Free/Premium Country US Device Galaxy S8 Operating System Android Oreo My Question or Issue My plan expired & I can't seem to fin...
Moderator
548 Views
1 replies
0 likes
PlanPremium DuoCountryMexicoMy Question or IssueJust changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we need to live in the same country...
Plan Premium Duo Country Mexico My Question or Issue Just changed to premium duo to add my daughter to it, selected the address from the dropdown and did the same with her account, it says we ne...
Moderator
4352 Views
7 replies
0 likes
