Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
yesterday
pathansharma
Visitor
163817 Views
110 replies
12 likes

163817 Views
110 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
18448 Views
27 replies
4 likes

18448 Views
27 replies
4 likes

Superuser Contribution Premium

Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it,...

Krenar
Visitor
Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that th...
2020-09-08 3:10:50 AM
2020-10-07 6:03:58 PM
Elena
Moderator
758 Views
1 replies
0 likes

758 Views
1 replies
0 likes

Superuser Contribution not letting me get premium

i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signed out and in etc. it's no issue with my card becaus...

brianwillery
Visitor
i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signe...
2020-09-07 8:20:37 PM
2020-10-07 5:38:57 PM
Elena
Moderator
472 Views
1 replies
0 likes

472 Views
1 replies
0 likes

Charged for premium. Not getting premium. No Option to Cancel

PlanFreeCountryUKDeviceiPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a premium account even after being charged. can take a screenshot or somet...

fahim144
Visitor
Plan Free Country UK Device iPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a pr...
2020-10-06 7:30:01 PM
2020-10-07 3:01:33 PM
OneByBoo
Roadie
588 Views
1 replies
0 likes

588 Views
1 replies
0 likes

Superuser Contribution I have ordered a premium, but i am not able to listen some tracks anyway. Why?

PlanPremiumCountryRussiaDevicePC. Web browserOperating SystemWindows 10,etc. My Question or IssueDear all,I have ordered a premium, but i am not able to listen some tracks anyway. Why? DK Rocks - Again https://open.spotify.com/album/3i2FwvD9OR5MEPlC9...

artem87
Visitor
Plan Premium Country Russia Device PC. Web browser Operating System Windows 10,etc. My Question or Issue Dear all, I have ordered a premium, but i am not able to listen some tracks ...
2020-08-22 4:04:27 PM
2020-10-07 2:07:21 PM
Mihail
Spotify Legend
919 Views
3 replies
0 likes

919 Views
3 replies
0 likes

I had premium, but i cancelled my subscripton. If I resubscribe, will spotify remember my music?

PlanFree/PremiumDenmark DeviceIphone 11, Macbook ProOperating SystemiOS 14, MacOs Catalina My Question or IssueI used to have premium, but I cancelled my subscription a few months ago. If I subscribe to spotify premium again, will my music still be t...

silaerogultrr
Visitor
Plan Free/Premium Denmark Device Iphone 11, Macbook Pro Operating System iOS 14, MacOs Catalina My Question or Issue I used to have premium, but I cancelled my subscription a ...
2020-10-06 6:33:35 PM
2020-10-07 7:45:32 AM
Billy-J
Spotify Star
1872 Views
1 replies
0 likes

1872 Views
1 replies
0 likes

switch to premium DUO with 2 existing (premium) accounts

Hello, me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us some serious money

anne0712
Newbie
Hello, me and my bf both have a premium account but want to switch to premium DUO. But ofcourse we want to keep our playlists. How can we combine those 2 accounts and switch? It will save us...
2020-10-06 8:46:47 PM
2020-10-07 7:43:59 AM
Billy-J
Spotify Star
3196 Views
1 replies
0 likes

3196 Views
1 replies
0 likes

Spotify Premium for Samsung 6 months free trial problems

PlanSpotify Premium for Samsung 6 months free trialCountryItalyDeviceSamsung Galaxy A51Operating SystemAndroid 10 My Question or IssueI wanted to use the 6 months free trial of spotify premium for Samsung, but when I put the credit card information (...

samum10
Casual Listener
Plan Spotify Premium for Samsung 6 months free trial Country Italy Device Samsung Galaxy A51 Operating System Android 10 My Question or Issue I wanted to use the 6 months free trial ...
2020-10-03 7:10:54 PM
2020-10-07 6:43:50 AM
Nemat
Visitor
1635 Views
4 replies
0 likes

1635 Views
4 replies
0 likes

Premium subscription from Vodaphone, upgrade to Family??

Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop me having to listen to bopbopbop !!!! Can I just upg...

z9fs59sbucp6kdn
Visitor
Hi I have a premium plan following taking a new mobile contract out last year, my question is I would like to upgrade to family plan to allow the rest of the family to have there own music and stop m...
2020-10-06 10:37:09 AM
2020-10-06 11:30:02 AM
Maxim
Spotify Star
448 Views
1 replies
0 likes

448 Views
1 replies
0 likes

Cannot join my girlfriend's Duo playlist due to "technical issues"

PlanPremium DuoCountryCanadaDeviceSamsung Galaxy S8 and Desktop Google ChromeOperating SystemAndroid Oreo My Question or IssueMy girlfriend purchased a Premium Duo plan and invited me to join the Duo plan. I was able to join the plan but I cannot joi...

w_phillips
Casual Listener
Plan Premium Duo Country Canada Device Samsung Galaxy S8 and Desktop Google Chrome Operating System Android Oreo My Question or Issue My girlfriend purchased a Premium Duo plan ...
2020-09-21 1:52:29 AM
2020-10-06 8:57:48 AM
Maxim
Spotify Star
1394 Views
3 replies
0 likes

1394 Views
3 replies
0 likes

Solved!! Account Hacked and payment plan changed

HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan back but unfortunately I was already charged for the f...

TheBackwardsDog
Visitor
HI, so i just noticed my account was hacked sometime within the last month and the hacker changed my payment plan to the family plan and tried to use the account in secret. I have changed my plan bac...
2020-10-06 5:41:03 AM
2020-10-06 5:46:46 AM
Billy-J
Spotify Star
607 Views
1 replies
0 likes
Chaged
Payment
Stolen

607 Views
1 replies
0 likes

I am being charged for having a free account. I DO NOT have any other accounts

PlanFree/PremiumCountryIndiaDeviceSamsung A5 (2016)Operating SystemAndroid Oreo Issue:I had taken a 3 month free trial version with no ads. At the end of 3 months, I logged-in to my Spotify account. However, I could not cancel my subscription since i...

Aadish_Meghani
Visitor
Plan Free/Premium Country India Device Samsung A5 (2016) Operating System Android Oreo Issue: I had taken a 3 month free trial version with no ads. At the end of 3 month...
2020-10-06 5:40:00 AM
2020-10-06 5:45:30 AM
Billy-J
Spotify Star
322 Views
1 replies
0 likes

322 Views
1 replies
0 likes

Solved!! How to switch my account from Premium Family to Duo

I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my Account page. When I click "Change Plan," the only o...

caitlinp1
Casual Listener
I am currently subscribed to Premium Family and would like to switch to Duo as there are only two people using the plan. The information I have found so far says that I can make this change from my A...
2020-10-05 12:19:05 AM
2020-10-06 5:38:07 AM
Billy-J
Spotify Star
1365 Views
3 replies
0 likes

1365 Views
3 replies
0 likes

premium duo

PlanPremiumCountrynetherlandsDeviceiphone/laptopOperating SystemIOS 14/Windows 10 My Question or Issuei paid for spotify premium duo but my duo isnt/cant be activated.my account is stil on a free plan

succmycock
Visitor
Plan Premium Country netherlands Device iphone/laptop Operating System IOS 14/Windows 10 My Question or Issue i paid for spotify premium duo but my duo isnt/cant be activated. my ac...
2020-10-05 3:25:35 PM
2020-10-06 5:02:43 AM
Billy-J
Spotify Star
434 Views
1 replies
0 likes
Duo

434 Views
1 replies
0 likes

duo plan once a year

My Question or Issuerecently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will it show that i cannot join it because i have to wait 12 months...

daechwikai
Visitor
My Question or Issue recently i was dropped from a family plan, and i cannot join another one for a year because of the once a year thing. if i try to join a duo plan will it work? or will i...
2020-10-06 4:08:22 AM
2020-10-06 4:59:43 AM
Billy-J
Spotify Star
681 Views
1 replies
0 likes

681 Views
1 replies
0 likes

Solved!! Hi

I didn't sign up for a family member planI had individual planI have these people I don't knowOn my family plan that are not my familyand not my address what do I do I don't want to pay for them ". I don't want to lose my Spotify artist account or my...

Tracylee77
Casual Listener
I didn't sign up for a family member plan I had individual plan I have these people I don't know On my family plan that are not my family and not my address what do I do I don't want to pay for t...
2020-10-05 2:15:48 PM
2020-10-05 6:16:52 PM
Tracylee77
Casual Listener
601 Views
2 replies
0 likes

601 Views
2 replies
0 likes

Lost login details, being charged

PlanPremiumCountrySlovakiaDeviceXiaomi Mi8Operating SystemAndroid Oreo My Question or IssueHello,so i have lost an email from my spotify account, there is no way for me to find it, as long as i have wiped my phone. I tried every possibility i could r...

depe39
Casual Listener
Plan Premium Country Slovakia Device Xiaomi Mi8 Operating System Android Oreo My Question or Issue Hello, so i have lost an email from my spotify account, there is no way for m...
2020-09-26 7:20:27 PM
2020-10-05 3:00:38 AM
Billy-J
Spotify Star
484 Views
3 replies
0 likes

484 Views
3 replies
0 likes

Spotify subscription

None of the below information is required. However, the more you provide the easier it will be for us to try and help. PlanPremiumCountryTurkeyDeviceXiaomi mi8SEOperating SystemAndroid 10 My Question or IssueI have a Spotify subscription on a card th...

ReckyRey
Casual Listener
None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country Turkey Device Xiaomi mi8SE Operating System A...
2020-10-05 1:23:03 AM
2020-10-05 1:33:39 AM
Billy-J
Spotify Star
435 Views
1 replies
0 likes

435 Views
1 replies
0 likes

Annual Subscription gone?????

What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys chance me and others unsubscribing when you start censoring content. ...

rum_ballsa_spit
Casual Listener
What happened to the annual subscription option?? My subscription is running out in a couple weeks and would like to renew it. I mean i guess i can do the 9.99 a month but you guys cha...
2020-10-04 8:00:06 PM
2020-10-04 8:39:39 PM
Billy-J
Spotify Star
556 Views
1 replies
0 likes

556 Views
1 replies
0 likes

Cancel My Subscription if you censor speech

My Question or IssueIf you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately.You don't get to decide on my stance on free speech because you have an ideology that sees you offended by words.

NotOkWithCensor
Visitor
My Question or Issue If you agree to your staff's demands to censor Joe Rogan's podcasts I will be cancelling my subscription immediately. You don't get to decide on my stance on free speech becaus...
2020-09-26 7:46:53 AM
2020-10-04 7:43:18 PM
rum_ballsa_spit
Casual Listener
752 Views
2 replies
9 likes
Free speech

752 Views
2 replies
9 likes

From Premium to Family

Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was wondering if I could upgrade today to a family plan although I paid f...

Shraiye
Visitor
Hi, I used to be on Family for several years and today I received the message i needed to pay to keep using, which I did. But i subscribed to Premium instead of family again. I was ...
2020-10-04 12:41:52 PM
2020-10-04 1:00:05 PM
OneByBoo
Roadie
363 Views
1 replies
0 likes

363 Views
1 replies
0 likes

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