Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
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- Visitor
- 15593 Views
- 8 replies
- 0 likes
- 15593 Views
- 8 replies
- 0 likes
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Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
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- Visitor
- 1473 Views
- 19 replies
- 1 likes
- 1473 Views
- 19 replies
- 1 likes
Solved!! Cannot Redeem Gift Card
My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...
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- Casual Listener
- 47411 Views
- 20 replies
- 3 likes
- 47411 Views
- 20 replies
- 3 likes
Payment failed. Please try again later or use a different card
PlanFree/PremiumCountrySouth Africa My Question or IssueMy bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have when I input the details it tells me that the payment has failed. I hav...
- Plan Free/Premium Country South Africa My Question or Issue My bank card that I was using expired last month after Spotify deducted from my account. Now with the new card that I have whe...
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- Spotify Star
- 606 Views
- 3 replies
- 0 likes
- 606 Views
- 3 replies
- 0 likes
Superuser Contribution My spotify premium is still on spotify free
I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify free. Neither have i accidently made a 2nd account usi...
- I have already read the other threads where the mods commented but this methods do not work for me. Ive got email from spotify and logged in with the username given to me but i still have spotify fre...
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- Spotify Legend
- 371 Views
- 3 replies
- 0 likes
- 371 Views
- 3 replies
- 0 likes
Changing plan from premium to family plan
Plan premium family plan CountryIreland DeviceHonor 10 My Question or IssueI started Spotify on the 99cent for 3 months offer, this officially ended and I was charged 9.99 euro to stay on the premium plan. I wasn't notified that I was going to be cha...
- Plan premium family plan Country Ireland Device Honor 10 My Question or Issue I started Spotify on the 99cent for 3 months offer, this officially ended and I was cha...
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- Spotify Star
- 385 Views
- 1 replies
- 0 likes
- 385 Views
- 1 replies
- 0 likes
[Subscription] Paid for sub, but my premium isn't available
PlanPremiumCountryNetherlandsDeviceAcer LaptopOperating SystemWindows 10 My Question or IssueHello!I recently decided to buy a Premium subscription again after a few months.The payment went well, but when I was done with the payment it gave me an err...
- Plan Premium Country Netherlands Device Acer Laptop Operating System Windows 10 My Question or Issue Hello! I recently decided to buy a Premium subscription again after a few months...
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- Spotify Star
- 343 Views
- 3 replies
- 0 likes
- 343 Views
- 3 replies
- 0 likes
Solved!! Gift card not used as payment for premium
So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift card to get premium or if it is now a waste.
- So I bought and placed a gift card on my account and once I was taken off the family plan I was never charged for premium afterwords. I want to use the gift card but I'm not sure how to use the gift ...
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- Spotify Star
- 437 Views
- 5 replies
- 1 likes
- 437 Views
- 5 replies
- 1 likes
En mi tarjeta de Spotify aparece error al ingresar el código
Al momento de ingresar el código de mi tarjeta de Spotify me marca error y la tarjeta si fue activada al comprarla, ademas ya intenté ayudarme con la información de Spotify sobre las gift cards y no me ayudó
- Al momento de ingresar el código de mi tarjeta de Spotify me marca error y la tarjeta si fue activada al comprarla, ademas ya intenté ayudarme con la información de Spotify sobre las gift cards y no ...
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- Spotify Star
- 500 Views
- 1 replies
- 0 likes
- 500 Views
- 1 replies
- 0 likes
Payment Subscription
Hello, I am from US and the premium subscription in US is 10 bucks. What happen if I buy a premium subscription cheaper changing my location? After that I will change my location again in my real one.
- Hello, I am from US and the premium subscription in US is 10 bucks. What happen if I buy a premium subscription cheaper changing my location? After that I will change my location again in my real one...
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- Community Legend
- 209 Views
- 1 replies
- 0 likes
- 209 Views
- 1 replies
- 0 likes
Spotify Student Hulu Deal
I tried to apply for the spotify student bundle deal yet when It says I was confirmed for it however it give me an error 404 page
- I tried to apply for the spotify student bundle deal yet when It says I was confirmed for it however it give me an error 404 page
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- Community Legend
- 333 Views
- 2 replies
- 0 likes
- 333 Views
- 2 replies
- 0 likes
Promotion in Facebook ($199 mxn for 12 months) is spam?
PlanFreeCountryMexico My Question or IssueI saw through Facebook a Spotify promotion: pay $199mxn and get 12 months of Spotify Premium. I paid and I receive a message that I will receive an mail but I didnt receive anaything and My Spotify account di...
- Plan Free Country Mexico My Question or Issue I saw through Facebook a Spotify promotion: pay $199mxn and get 12 months of Spotify Premium. I paid and I receive a message that I will re...
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- Visitor
- 549 Views
- 4 replies
- 0 likes
- 549 Views
- 4 replies
- 0 likes
Family Plan
I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How do I get it to recognize that I am the owner of the ...
- I signed up for a Family Plan a few months ago and invited a few friends. I want to invite another member, but when I log into my Spotify account, it says to "contact the owner"....which is ME. How d...
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- Roadie
- 437 Views
- 1 replies
- 0 likes
- 437 Views
- 1 replies
- 0 likes
Superuser Contribution How to completely switch from a student premium to a family one?
PlanPremiumCountryBelgium My Question or IssueHello, Recently I have become a member of a family subscription, but before that I had a student premium. Now when I open my subscription page I see this: So, it looks like I have two subscriptions at the...
- Plan Premium Country Belgium My Question or Issue Hello, Recently I have become a member of a family subscription, but before that I had a student premium. Now when I op...
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- Spotify Legend
- 378 Views
- 5 replies
- 0 likes
- 378 Views
- 5 replies
- 0 likes
Student discount renewal after losing UNIDAYS discount.
PlanPremium, Student discountCountryUnited Kingdom My Question or IssueI have had a student discount on my premium spotify account for a year, back when the offer was through Unidays. Now that the verification process has changed to SheerID, am I sti...
- Plan Premium, Student discount Country United Kingdom My Question or Issue I have had a student discount on my premium spotify account for a year, back when the offer was through...
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- Community Legend
- 453 Views
- 1 replies
- 0 likes
- 453 Views
- 1 replies
- 0 likes
Charged 4.99 when I tried to use free 3 month trial
I tried to use free 3 month trial and after I filled out my payment informartion, it charged me 4.99 and my account is still free. And I want to get my money back.
- I tried to use free 3 month trial and after I filled out my payment informartion, it charged me 4.99 and my account is still free. And I want to get my money back.
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- Spotify Star
- 2571 Views
- 5 replies
- 1 likes
- 2571 Views
- 5 replies
- 1 likes
Solved!! Spotify premium
I just upgraded to Spotify premium, but we are not getting that on our iphones (8 and 10). I do have verification that I upgraded, but don't know how to get that on our phones. What to do? USA.*snip*
- I just upgraded to Spotify premium, but we are not getting that on our iphones (8 and 10). I do have verification that I upgraded, but don't know how to get that on our phones. What to do? USA. *sni...
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- Casual Listener
- 333 Views
- 2 replies
- 0 likes
- 333 Views
- 2 replies
- 0 likes
Can't cancel my subscription
Iam trying to cancel my subscription on the web, nevertheless when I click in cancel or change, it takes me to the subscription page to enter my credit card information.It's non-sense as I am trying to cancel the subscription.Shall I call my credit c...
- Iam trying to cancel my subscription on the web, nevertheless when I click in cancel or change, it takes me to the subscription page to enter my credit card information. It's non-sense as I am tryin...
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- Spotify Star
- 220 Views
- 1 replies
- 0 likes
- 220 Views
- 1 replies
- 0 likes
Subscription
I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i used to set it up... So obviously i cant get in and cancel th...
- I was on the Spotify '3 month trial for 99p' and i need to cancel it before it starts to charge me full price, although i logged out of that account and don't know what email or password i us...
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- Roadie
- 414 Views
- 3 replies
- 0 likes
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AccountAccount Namelogin issueSubscription
- 414 Views
- 3 replies
- 0 likes
[Subscription] Can't go premium
PlanFreeCountryPolandDevicePCOperating SystemWindows 10 My Question or IssueHello,About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very basic premium subscription (not duo, not group, just that basic premium) I get...
- Plan Free Country Poland Device PC Operating System Windows 10 My Question or Issue Hello, About 2 days ago my yearly subscription has expired. Now when I try to subscribe for very ...
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- Roadie
- 465 Views
- 6 replies
- 0 likes
- 465 Views
- 6 replies
- 0 likes
My subscription hasn't started
As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. PlanFreeCountryTurkey DeviceGeneral Mobile GM5 PLUSOperating SystemAndroid 8.0 My Question or IssueWill my premium members...
- As in the photos, I paid. After payment, it says you have used the three-month trial but the money was taken from my bank card. Plan Free Country Turkey Device General Mobil...
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- Spotify Star
- 179 Views
- 1 replies
- 0 likes
- 179 Views
- 1 replies
- 0 likes
doble pago en un mes
PlanfamiliarPaísChileDispositivoSamsung Galaxy A30Sistema operativoAndroid Mi pregunta o problemapague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrarno paso el pago porque no tenia saldo en mi tarjeta, pero es molesto que aparezca el mens...
- Plan familiar País Chile Dispositivo Samsung Galaxy A30 Sistema operativo Android Mi pregunta o problema pague mi cuenta el 5/08/2019 y hoy 28/8/2019 me vuelven a cobrar no pa...
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- Spotify Star
- 271 Views
- 1 replies
- 0 likes
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doble pago mensual
- 271 Views
- 1 replies
- 0 likes
Double charged
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
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- Community Legend
- 330 Views
- 3 replies
- 0 likes
- 330 Views
- 3 replies
- 0 likes