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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5934 Views
  • 23 replies
  • 2 likes
  • 5934 Views
  • 23 replies
  • 2 likes

Superuser Contribution Official promo not working

I have been trying for several days to get a Premium subscription with 3 months free.This is advertised in an Instagram ad from the official Spotify account with a link to the Spotify subscriptions page (i.e. no 3rd party links).Once on that page I n...

  • Casual Listener
  • I have been trying for several days to get a Premium subscription with 3 months free. This is advertised in an Instagram ad from the official Spotify account with a link to the Spotify subscriptions...
  • Katerina
  • Spotify Legend
  • 561 Views
  • 6 replies
  • 0 likes
  • 561 Views
  • 6 replies
  • 0 likes

Credit card expiration date passed and missed payment

PlanPremium Family My Question or IssueHi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's because i forgot to update the expiration date of my credit car...

  • Visitor
  • Plan Premium Family   My Question or Issue Hi, so I'm the admin of our Premium Family plan. Recently i saw the pop-up message "Your last payment didn't work" on the iOS app. I suspected it's...
  • OneByBoo
  • Roadie
  • 1496 Views
  • 1 replies
  • 0 likes
  • 1496 Views
  • 1 replies
  • 0 likes

Can't subscribe to premium

Hey guys, when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a error message after the PayPal checkout. However when I clic...

  • Casual Listener
  • Hey guys,   when I try subscribe to a family premium account I get a window where it says that I'm getting 3 Months for free. I already used my free 3 months a while ago, so logically I get a ...
  • OneByBoo
  • Roadie
  • 2614 Views
  • 3 replies
  • 0 likes
  • 2614 Views
  • 3 replies
  • 0 likes

Solved!! Is free Google mini offer still available?

Hello all, My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technically should be able to do that? If so, how? If it's only for new user...

  • Newbie
  • Hello all,    My wife has a premium account, and I thought I read somewhere that existing users can claim the free mini if they've never gotten one, does that mean that my wife technicall...
  • Billy-J
  • Spotify Star
  • 812 Views
  • 1 replies
  • 0 likes
  • Google Mini
  • 812 Views
  • 1 replies
  • 0 likes

Gift card bought from 7-Eleven is not working

PlanFreeCountryMalaysia Device(iPhone X) Operating System(iOS 13) My Question or Issue Hi, I bought the spotify gift card from 7 eleven, but it doesn't work and shows an error with message "Something went wrong. Try again, or get help." Check with 7-...

  • Casual Listener
  • Plan Free Country Malaysia   Device (iPhone X)   Operating System (iOS 13)   My Question or Issue   Hi,   I bought the spotify gift card from 7 eleven, but it ...
  • Billy-J
  • Spotify Star
  • 2424 Views
  • 5 replies
  • 0 likes
  • 2424 Views
  • 5 replies
  • 0 likes

Something went wrong. Try again or get help.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am trying to take Spotify Premium Family 3 months trial. But after entering the OTP I am re...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I am tr...
  • Billy-J
  • Spotify Star
  • 1237 Views
  • 3 replies
  • 0 likes
  • 1237 Views
  • 3 replies
  • 0 likes

Superuser Contribution Student Discount Already Redeemed

When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer

  • Visitor
  • When I try to update my payment plan to student it says my offer has already been redeemed despite not letting me use the offer
  • Guido
  • Spotify Legend
  • 427 Views
  • 1 replies
  • 0 likes
  • 427 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium family utan testperiod

Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperioder?

  • Visitor
  •  Jag vill skaffa Premium Family men eftersom jag (tydligen) redan använt en testperiod så säger den att jag inte kan använda den igen, vilket är ok. Men vart hittar jag abonnemang UTAN testperio...
  • Guido
  • Spotify Legend
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Hulu cancelled after payment details updated 01/04/2020

PlanPremiumCountryUSA My Question or IssueI was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My bank account had been over drafted due to a billing mistake by my insur...

  • Casual Listener
  • Plan Premium Country USA   My Question or Issue I was notified by Spotify yesterday (01/03/2020) that my payment was unable to be processed. My billing date is the 3rd of the month. My ban...
  • Peter
  • Spotify Legend
  • 3836 Views
  • 8 replies
  • 2 likes
  • 3836 Views
  • 8 replies
  • 2 likes

[All Platforms][Subscription] Canceling 6 month trail early - will it continue?

I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!

  • Visitor
  • I have a 6 month premium trail. If i cancel early (revert to free account), will the trial continue for the remainder of the months? Thanks!  
  • Billy-J
  • Spotify Star
  • 501 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Subscription
  • 501 Views
  • 1 replies
  • 0 likes

Hulu cancelled when I updated payment for Spotify

Plan - PremiumCountry - USA Device - Macbook Pro 2014 I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I went to Hulu, and instead of hooking me up to another series about aliens,...

  • Casual Listener
  • Plan - Premium Country - USA   Device - Macbook Pro 2014   I was sent an email from Spotify that I needed to update my payment information. OK, no problem - I did. Later that day I wen...
  • Billy-J
  • Spotify Star
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

Solved!! Google Home Mini For Students Promo Code Not Sent/Working?

PlanStudent Premium PlanCountryUnited States My Question or IssueHello, all, hopefully you can help me out. I'm having some issues in getting the free Google Home Mini available to Student Premium accounts, namely that I never received a discount cod...

  • Casual Listener
  • Plan Student Premium Plan Country United States     My Question or Issue Hello, all, hopefully you can help me out.   I'm having some issues in getting the free Google Home Mi...
  • mosohodPeti
  • Composer
  • 764 Views
  • 3 replies
  • 2 likes
  • 764 Views
  • 3 replies
  • 2 likes

Superuser Contribution iade talebi

PlanPremiumCountryTürkiyeDevice(iPhone 7 Plus)Operating System(iOS 12, Windows 10,etc.) My Question or Issue spotify aile hesabına geçiş yapacağım için aşağıda belirttiğim makbuz bilgilerime istinaden spotify aboneliğim için kredi kartımdan çekilen t...

  • Visitor
  •   Plan Premium Country Türkiye Device (iPhone 7 Plus) Operating System (iOS 12, Windows 10,etc.)   My Question or Issue   spotify aile hesabına geçiş yapacağım için ...
  • Petya
  • Community Legend
  • 945 Views
  • 2 replies
  • 0 likes
  • fatura
    iade
    kredi kartı
  • 945 Views
  • 2 replies
  • 0 likes

Superuser Contribution Promo Code Google Home Mini

I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the store. It told me the discount will be applied at chec...

  • Casual Listener
  • I recently signed up for the GHM promo and was told to wait for an email letting me know my Google Home Mini was available. I received the email and linked my Google Account and it took me to the sto...
  • Peter
  • Spotify Legend
  • 4377 Views
  • 11 replies
  • 1 likes
  • ghm
    google
    Google Home Mini
    promo
  • 4377 Views
  • 11 replies
  • 1 likes

Superuser Contribution How do i claim my Google mini?[US customer]

PlanPremiumCountryUS DeviceMac/IphoneOperating SystemMac My Question or IssueHey guys, I just signed up for an account with Spotify Premium and i am trying to claim my Google mini. Can someone please help me out here? When i try linking my Google and...

  • Casual Listener
  • Plan Premium Country US   Device Mac/Iphone Operating System Mac   My Question or Issue Hey guys,   I just signed up for an account with Spotify Premium and i am trying to...
  • Peter
  • Spotify Legend
  • 869 Views
  • 7 replies
  • 0 likes
  • 869 Views
  • 7 replies
  • 0 likes

spotify is attempting payment before monthly payment expires

Spoiler (Highlight to read) None of the below information is required.PlanPremiumCountryPhilippinesDeviceOppoOperating SystemAndroid My Question or IssueI have just paid last December 21, 2019 for monthly premium plan, but as early as December 30, 20...

  • Casual Listener
  •   None of the below information is required. Plan Premium Country Philippines Device Oppo Operating System Android   My Question or Issue I have just paid last December 21, 2019...
  • Billy-J
  • Spotify Star
  • 823 Views
  • 4 replies
  • 0 likes
  • 823 Views
  • 4 replies
  • 0 likes

Solved!!Superuser Contribution Switched from private premium to family account - can i get a refund for the private premium?

Plan: PremiumCountry: Switzerland My Question or IssueHi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day that I got billed for the next month. Would it be possible to get this...

  • Casual Listener
  • Plan: Premium Country: Switzerland    My Question or Issue Hi, I recently switched from a premium account to a family account. The switch happend on the 25th of May, so on the same day ...
  • Petya
  • Community Legend
  • 833 Views
  • 7 replies
  • 0 likes
  • 833 Views
  • 7 replies
  • 0 likes

Superuser Contribution I cannot sign up for Premium because I have already used my 3m free trial - no other options!!

Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I sign up? PlanFree/PremiumCountry Device(iPhone 8, S...

  • Casual Listener
  • Hi. I am trying to sign up for Premium Family. Every time I try it says I have already used my 3m trial. This is true but it does not give me an option to sign up without using said trial. How can I ...
  • Peter
  • Spotify Legend
  • 782 Views
  • 6 replies
  • 0 likes
  • 782 Views
  • 6 replies
  • 0 likes

Superuser Contribution Mobile Payment

The payment won't go through even though I have enough balance. PlanFree/PremiumCountryPhilippinesDeviceAsus M1 ProOperating SystemAndriod 9 My Question or Issue

  • Casual Listener
  • The payment won't go through even though I have enough balance.   Plan Free/Premium Country Philippines Device Asus M1 Pro Operating System Andriod 9   My Question or Issue &nbs...
  • Petya
  • Community Legend
  • 323 Views
  • 2 replies
  • 0 likes
  • 323 Views
  • 2 replies
  • 0 likes