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Subscriptions

Ask here for help with Premium, payments and trials.

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Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 61713 Views
  • 25 replies
  • 5 likes
  • 61713 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 36762 Views
  • 19 replies
  • 2 likes
  • 36762 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 28050 Views
  • 16 replies
  • 3 likes
  • 28050 Views
  • 16 replies
  • 3 likes

Upgrade to premium, cant process payment but still charged twice

I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan.PlanFree/PremiumCountry Viet NamDeviceChrome Operating SystemWindows 10

  • Casual Listener
  • I've tried to buy premium but payment does not success and I received message from bank that I have been charged twice for this transaction, my account still in free plan. Plan Free/Premium Countr...
  • Jae118
  • Newbie
  • 366 Views
  • 5 replies
  • 2 likes
  • Charged twice
  • 366 Views
  • 5 replies
  • 2 likes

I’m being charged twice

student premium subscriptionPremiumUSA My Question or IssueI was just charged on the 19th for my subscription and I just received an email saying that they tried my subscription payment and it failed, but I was charged on the 25th. I am supposed to b...

  • Newbie
  • student premium subscription Premium USA   My Question or Issue I was just charged on the 19th for my subscription and I just received an email saying that they tried my subscription paymen...
  • Bittencourt
  • Spotify Star
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Paid but not activated

My bank account has been deducted but spotify is showing payment failed.

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  • Regular
  • My bank account has been deducted but spotify is showing payment failed.    
  • Billy-J
  • Spotify Star
  • 427 Views
  • 8 replies
  • 1 likes
  • Payment
  • 427 Views
  • 8 replies
  • 1 likes

Doppelte Abbuchug jeden Monat

Moin moin Ich hab ein Problem seit dem 19. 9. 18 wird mir jeden monat 9.99€ abgebucht über Paypal (so wie ich es wollte) nur mir wird jeden monat nochmal am 23.monat.jahr 9.99€ abgebucht. Und ich hab kein weiteres konto! Kann mir wer da helfen?

  • Newbie
  • Moin moin  Ich hab ein Problem seit dem 19. 9. 18 wird mir jeden monat 9.99€ abgebucht über Paypal (so wie ich es wollte) nur mir wird jeden monat nochmal am 23.monat.jahr 9.99€ abgebucht.&nbsp...
  • RockstarFischer
  • Composer
  • 2381 Views
  • 1 replies
  • 0 likes
  • 2381 Views
  • 1 replies
  • 0 likes

Student Discount charged immediately and didnt get a premium

Hi,I applied for student discount and went through the details the moment I entered my card details and went through verfication page it redirects and said that your card is not available for monthly subscription but I have charged Rs59 for no reason...

  • Newbie
  • Hi,I applied for student discount and went through the details the moment I entered my card details and went through verfication page it redirects and said that your card is not available for monthly...
  • RockstarFischer
  • Composer
  • 204 Views
  • 1 replies
  • 1 likes
  • 204 Views
  • 1 replies
  • 1 likes

UPI Payment failed but charged

PlanPremiumCountry IndiaDeviceOnePlus 3TOperating SystemAndroid Oreo My Question or IssueI tried to upgrade my subscription from free to premium 1 year through UPI payment method.But the payment got failed and I was charged Rs 1189. It didn't get ref...

  • Casual Listener
  • Plan Premium Country  India Device OnePlus 3T Operating System Android Oreo   My Question or Issue I tried to upgrade my subscription from free to premium 1 year through UPI ...
  • Utkarsh
  • Casual Listener
  • 1886 Views
  • 34 replies
  • 12 likes
  • 1886 Views
  • 34 replies
  • 12 likes

Being charged but cant find acocunt

Hey, I've been paying for premium for months according to my credit card statement but when I log into the 2 email addresses/Facebook it is still showing as free... this isn't the easiest of sites to navigate around for me so help would be appreciate...

  • Newbie
  • Hey, I've been paying for premium for months according to my credit card statement but when I log into the 2 email addresses/Facebook it is still showing as free... this isn't the easiest of sites to...
  • jsannn
  • Community Legend
  • 174 Views
  • 1 replies
  • 0 likes
  • 174 Views
  • 1 replies
  • 0 likes

Premium on Ipad

PlanFree/PremiumCountry ItalyDeviceIpadOperating System(iOS) My Question or IssueHello from Italy.i have a Problem:I‘ve paid the Premium Version on my Ipad, but there come every 30 minutes an advertising... what can i do? Best wishes

  • Newbie
  •   Plan Free/Premium Country  Italy Device Ipad Operating System (iOS)   My Question or Issue Hello from Italy. i have a Problem: I‘ve paid the Premium Version on my Ipad, ...
  • Billy-J
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Subscription issue

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 12.1.1 My Question or Issue I subscribed to premium about a year ago and have had no issues with Spotify so far. However, when I opened the app today I had been logged out. When I logged back in...

  • Visitor
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 12.1.1   My Question or Issue  I subscribed to premium about a year ago and have had no issues with Spotify so ...
  • Billy-J
  • Spotify Star
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Don't want plan, charged anyway

PlanStudentCountry USA My Question or Issue I signed up for a student plan and got a 3 month trail, but it charged me for a full plan and I don't want to premium anymore

  • Newbie
  • Plan Student Country  USA       My Question or Issue  I signed up for a student plan and got a 3 month trail, but it charged me for a full plan and I don't want to pr...
  • Billy-J
  • Spotify Star
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Charged 3 times for Spotify Free😡🤥

Hello,i have Spotify free on my iPhone but now I have been charged 3 times in february for the same free account. Please return my money. 1 payment 15/2 and 2 payments 18/2. PlanFreeCountrydenmark Device(iPhone 8Operating System(iOS 10, Android Oreo,...

  • Newbie
  • Hello, i have Spotify free on my iPhone but now I have been charged 3 times in february for the same free account. Please return my money 😡 . 1 payment 15/2 and 2 payments 18/2.     &n...
  • Noah
  • Spotify Star
  • 278 Views
  • 1 replies
  • 0 likes
  • 278 Views
  • 1 replies
  • 0 likes

Paying With Visa Gift Card

I'm trying to pay for a one-time 1 month premium subscription with a Visa Gift Card, but whenever I select one-time one month payment, the only payment option it gives me is "paysafecard" which I don't have. Is there a way to pay with a Visa gift car...

  • Casual Listener
  • I'm trying to pay for a one-time 1 month premium subscription with a Visa Gift Card, but whenever I select one-time one month payment, the only payment option it gives me is "paysafecard" which I don...
  • cecker1200
  • Casual Listener
  • 2389 Views
  • 4 replies
  • 0 likes
  • 2389 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't change payment method

I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my payment method either - the subscription tab doesn't have the "...

  • Casual Listener
  •   I created my account in Ireland and recently cancelled my premium plan however now I can't change the country I am in (it is grayed out in the edit profile section) and I can't change my paym...
  • Guido
  • Spotify Legend
  • 881 Views
  • 3 replies
  • 0 likes
  • 881 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify premium in Jordan

Is there a way to get spotify premium for less than 5$/month in Jordan for students?My friends in Europe told me to get the students offer since i am a student but i can't seem to find the "students offer" on the website.Thanks in advance.

  • Casual Listener
  •   Is there a way to get spotify premium for less than 5$/month in Jordan for students? My friends in Europe told me to get the students offer since i am a student but i can't seem to find the ...
  • Guido
  • Spotify Legend
  • 835 Views
  • 3 replies
  • 0 likes
  • 835 Views
  • 3 replies
  • 0 likes

Account Problem

PlanPremiumCountry USADeviceiPhone 8Operating SystemiOS 12.1.1 My Question or Issue I subscribed to premium about a year ago and have had zero issues with Spotify so far. However I opened the app today, was logged out and when I logged back in all my...

  • Visitor
  • Plan Premium Country  USA Device iPhone 8 Operating System iOS 12.1.1   My Question or Issue  I subscribed to premium about a year ago and have had zero issues with Spotify s...
  • Bittencourt
  • Spotify Star
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

subscription

PlanFREECountry USADeviceZTE ZMAX PROOperating SysteMANDROID My Question or Issue I WAS NOT NOTIFIED ABOUT WHEN MY FREE SUBSCRIPTION WOULD BE ENDING AND WAS CHARGED TO CONTINUE IT. IS A REFUND POSSIBLE?

  • Newbie
  • Plan FREE Country  USA Device ZTE ZMAX PRO Operating SysteM ANDROID   My Question or Issue  I WAS NOT NOTIFIED ABOUT WHEN MY FREE SUBSCRIPTION WOULD BE ENDING AND WAS CHARGED...
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Can't Use 30 days Trial?

I have created this account last night and I tried to use 30 days trial. Nothing was happened and my trial did not start. I tried it again now and it did not start again. It says "you already used trial so you can not use this offer now." How can it ...

  • Casual Listener
  • I have created this account last night and I tried to use 30 days trial. Nothing was happened and my trial did not start. I tried it again now and it did not start again. It says "you already used tr...
  • eyyo1
  • Casual Listener
  • 299 Views
  • 2 replies
  • 0 likes
  • 299 Views
  • 2 replies
  • 0 likes

Solved!! Member of Family Account to Owner of a new Family Account?

PlanPremiumCountry Germany My Question I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a member of a family account and create a new family account to become its owner and be able to invi...

  • Visitor
  • Plan Premium Country  Germany       My Question  I am about to quit my current family and start a new one. Therefore I want to quit the current subscription as a...
  • Maxim
  • Spotify Star
  • 607 Views
  • 3 replies
  • 0 likes
  • Account
    Family Plan
  • 607 Views
  • 3 replies
  • 0 likes

How do I cancel my premium Spotify India subscription?

Just signed up on Spotify India and I am unable to find an option to cancel my subscription. It reflects that I have spotify premium but is not giving me an option to cancel it.

  • Regular
  •   Just signed up on Spotify India and I am unable to find an option to cancel my subscription.    It reflects that I have spotify premium but is not giving me an option to cancel it...
  • Maxim
  • Spotify Star
  • 1346 Views
  • 1 replies
  • 0 likes
  • 1346 Views
  • 1 replies
  • 0 likes

30 day free trail on Yearly subscription

PlanFree/PremiumCountryIndia Device(Mi A2)Operating System(Android Pie) My Question or Issue I wanted to know if I buy Spotify Premium Yearly Plan will I get 30-day free trial or my yearly plan will start immediately.

  • Newbie
  • Plan Free/Premium Country India   Device (Mi A2) Operating System (Android Pie)   My Question or Issue    I wanted to know if I buy Spotify Premium Yearly Plan will I ...
  • Maxim
  • Spotify Star
  • 818 Views
  • 1 replies
  • 0 likes
  • 818 Views
  • 1 replies
  • 0 likes