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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

148746 Views

69 replies

10 likes

Premium for Family
  • 148746 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

94279 Views

89 replies

4 likes

  • 94279 Views
  • 89 replies
  • 4 likes

Wrongly charged by support team, need refund.

PlanPremiumCountryIndiaDeviceOne Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11Operating SystemAndroid, iOS, macOS, Windows 10, Linux My Question or IssueWanted to upgrade from Premium individual to Premium duo, error message shown a...

Casual Listener

Plan Premium Country India Device One Plus 7T, Thinkstation P330, Ipad Mini, Thinkpad X390, Iphone 11 Operating System Android, iOS, macOS, Windows 10, Linux   My Question or Issue Wan...

Billy-J

Spotify Star

695 Views

1 replies

0 likes

Account
  • 695 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to change country / payment plan

Hello, I now live in Thailand, but my Spotify account still is set to USA. I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instructions. I tried to change my payment country to Thailand, no luck...

Newbie

Hello,   I now live in Thailand, but my Spotify account still is set to USA.  I tried to change my country, but it wouldn't let me, so I went to the Spotify help forums and followed instr...

Alex

Spotify Legend

1366 Views

3 replies

0 likes

Account
Other
Subscription
  • 1366 Views
  • 3 replies
  • 0 likes

Solved!! Free 3 months of Spotify Premium

Heyy, I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean by that is, I got the Fortnite Club for this month which...

Visitor

Heyy,  I got a struggle which I quite don't know how to do it but...I just wanted to know if it was possible to get Free Spotify premium without putting a credit card thing you know. What I mean...

Billy-J

Spotify Star

19242 Views

1 replies

2 likes

  • 19242 Views
  • 1 replies
  • 2 likes

Unable to see Duo menu in Account

Hi,I just changed my plan from Spotify Premium to Spotify Duo but i do not see the the Duo menu in my Spotify account.Could someone please help. Plan : Spotify DuoFree/Premium: PremiumCountry: India Regards,Hiren

Visitor

Hi, I just changed my plan from Spotify Premium to Spotify Duo but i do not see the  the Duo menu in my Spotify account. Could someone please help.   Plan : Spotify Duo Free/Premium: P...

Billy-J

Spotify Star

566 Views

1 replies

0 likes

  • 566 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution [India] Unable to find Monthly Postpaid subscriptions

PlanPremiumCountryIndiaDeviceDell Latitude 7310Operating System(Windows 10) My Question or IssueI'm unable to find any Monthly Postpaid subscriptions for Premium accounts wherein the fixed amount gets deducted every month from my Credit Card. All I c...

Casual Listener

Plan Premium Country India Device Dell Latitude 7310 Operating System (Windows 10)   My Question or Issue I'm unable to find any Monthly Postpaid subscriptions for Premium account...

Ajeya

Casual Listener

1283 Views

6 replies

0 likes

  • 1283 Views
  • 6 replies
  • 0 likes

Superuser Contribution Subscription issues

PlanPremiumCountryRussiaMy Question or IssueI bought a family subscription for 269 rubles, but for some reason I bought a single one for 169 rubles. Can I somehow cancel a single subscription, return the money and buy a family one, or can pay extra f...

Newbie

Plan Premium Country Russia My Question or Issue I bought a family subscription for 269 rubles, but for some reason I bought a single one for 169 rubles. Can I somehow cancel a single subscripti...

Jeremy

Spotify Legend

812 Views

1 replies

0 likes

Premium
  • 812 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can gift cards be redeemed if you moved to a new country from the one where your account was started

My South African bank is offering gift card/voucher to buy a year Premium Spotify subscription for a discounted rate (12 months for the price of 10). I would like to know if it is still allowed for me to redeem this if my Spotify account was STARTED ...

Visitor

My South African bank is offering gift card/voucher to buy a year Premium Spotify subscription for a discounted rate (12 months for the price of 10). I would like to know if it is still allowed for m...

Jeremy

Spotify Legend

1417 Views

1 replies

0 likes

Gift Card
how to
moved country
redeem
voucher
  • 1417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Money Deducted from bank account but no premium access

PlanStill free, no premium accessCountryPhilippinesDeviceSamsung S21Operating SystemAndroid 11 My Question or Issue1290php was deducted on my bank account for 1year premium subscription but haven't received premium access. I've tried logging in and o...

Visitor

Plan Still free, no premium access Country Philippines Device Samsung S21 Operating System Android 11   My Question or Issue 1290php was deducted on my bank account for 1year premium s...

Eni

Moderator

638 Views

1 replies

0 likes

  • 638 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Pending Order

Hi, I signed up for a 4 month Premium trial because I found a promotion with Xbox Gamepass Ultimate. I paid through PayPal using a prepaid debit I had linked, and I looked at my prepaid debit card, and there is a pending order/transaction? It has bee...

Visitor

Hi,   I signed up for a 4 month Premium trial because I found a promotion with Xbox Gamepass Ultimate. I paid through PayPal using a prepaid debit I had linked, and I looked at my prepaid debi...

Eni

Moderator

827 Views

1 replies

0 likes

  • 827 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot switch to Premium Duo

PlanPremiumCountrySouth AfricaDeviceSamsung Galaxy Note 9Operating SystemAndroid My Question or IssueHi All I have cancelled my premium subscription because i want to switch to Premium Duo. When i try to register for Premium Duo - i click on debit ca...

Casual Listener

Plan Premium Country South Africa Device Samsung Galaxy Note 9 Operating System Android   My Question or Issue Hi All   I have cancelled my premium subscription because i want t...

Jeremy

Spotify Legend

777 Views

1 replies

0 likes

Premium
  • 777 Views
  • 1 replies
  • 0 likes

Spotify Premium not activating

I bought Spotify Premium Duo, but it still hasn't updated on my Spotify Account page after 24 hours.It still shows my plan as the previous premium plan which I cancelled, to get the new duo plan.When will it update so that i can share the duo invite ...

Regular

I bought Spotify Premium Duo, but it still hasn't updated on my Spotify Account page after 24 hours. It still shows my plan as the previous premium plan which I cancelled, to get the new duo plan. ...

Maxim

Spotify Star

782 Views

1 replies

0 likes

  • 782 Views
  • 1 replies
  • 0 likes

Solved!! How can I pay for someone's Spotify Premium membership, who lives in another country?

Plan: PremiumCountry: US and RussiaDevices: iPhones My Question or Issue:I am American, live in the US, and have been a Spotify premium member since pretty much Spotify started. My GF now lives in Moscow for the time being. Since she no longer lives ...

Casual Listener

Plan: Premium Country: US and Russia Devices: iPhones     My Question or Issue: I am American, live in the US, and have been a Spotify premium member since pretty much Spotify st...

Maxim

Spotify Star

4355 Views

1 replies

0 likes

  • 4355 Views
  • 1 replies
  • 0 likes

Changing accounts while having the same subscription

Hi, So I've subscribed to Spotify Premium Student with a spotify account that I linked with my Facebook. However, I have no access to the mail I used on my Facebook. So I was wondering if I could unsubscribe to the spotify premium student that I am u...

Visitor

Hi,   So I've subscribed to Spotify Premium Student with a spotify account that I linked with my Facebook. However, I have no access to the mail I used on my Facebook. So I was wondering if I ...

Billy-J

Spotify Star

672 Views

1 replies

0 likes

  • 672 Views
  • 1 replies
  • 0 likes

Very Inconvenient Ads on Podcasts

PlanPremiumDevicePCOperating SystemLinux My Question or IssueHi. I've read the articles about the possibility of ads on podcasts despite premium membership. This forum post also sums it up well. I realize that content creators would want to increase ...

Visitor

Plan Premium Device PC Operating System Linux   My Question or Issue Hi. I've read the articles about the possibility of ads on podcasts despite premium membership. This forum post also ...

Billy-J

Spotify Star

786 Views

1 replies

1 likes

  • 786 Views
  • 1 replies
  • 1 likes

Xbox gamepass "Verify your code"

PlanFreeCountryChileDeviceXbox and pcOperating SystemWindows My Question or IssueSo im trying to get the new spotify premium for free with xbox gamepass offer,but its keeps saying "verify your code" and i dont get any code in my email or on other pla...

Casual Listener

  Plan Free Country Chile Device Xbox and pc Operating System Windows   My Question or Issue So im trying to get the new spotify premium for free with xbox gamepass offer,but its...

Billy-J

Spotify Star

2182 Views

7 replies

0 likes

  • 2182 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution Cannot update my new credit card information

Premium (until it failed)Sweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) My Question or IssueEntering new credit card FAILED!Im a paying customer since forever (I am sincerely grateful to you for giving me a gen...

Regular

Premium (until it failed) Sweden   Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10)   My Question or Issue Entering new credit card FAILED! Im a ...

Alex

Spotify Legend

1794 Views

6 replies

0 likes

  • 1794 Views
  • 6 replies
  • 0 likes

Duo premium plan

does the premium duo plan manager have to be one of the duo members?

Visitor

does the premium duo plan manager have to be one of the duo members?

ThisCommunitySucks

Community Legend

666 Views

1 replies

0 likes

What are labels
  • 666 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No Activation After Switching from Student to Duo

PlanPremiumCountryIndiaDevice(iPhone SE Gen 2)Operating System(iOS 10, Windows 10) My Question or IssueHi!I tried to change my plan from the Student Premium to the Duo Premium (as the renewal was next month), and cancelled my student plan after payin...

Casual Listener

Plan Premium Country India Device (iPhone SE Gen 2) Operating System (iOS 10, Windows 10)   My Question or Issue Hi! I tried to change my plan from the Student Premium to the Duo Prem...

Mario

Spotify Legend

1326 Views

3 replies

0 likes

  • 1326 Views
  • 3 replies
  • 0 likes

Podcast ads with Premium subscription

Why do I get ads on podcasts with Premium subscription? It's breaking the whole experience of using Spotify with premium subscription. Should i assume it will become the norm? Why podcasters are not paid from subscription pool? What's the difference ...

Visitor

Why do I get ads on podcasts with Premium subscription?  It's breaking the whole experience of using Spotify with premium subscription.  Should i assume it will become the norm? Why podca...

Billy-J

Spotify Star

624 Views

1 replies

0 likes

  • 624 Views
  • 1 replies
  • 0 likes

How to pay a premium for student without trial

PlanPremiumCountryEstonia DeviceiPhone 8Operating System Windows 10 My Question or IssueHow to subscribe to premium for student? I got verification from sheerID and link to get the student discount. But when I try to pay it says that I've used trial ...

Visitor

Plan Premium Country Estonia   Device iPhone 8 Operating System  Windows 10   My Question or Issue How to subscribe to premium for student? I got verification from sheerID a...

Billy-J

Spotify Star

1059 Views

4 replies

0 likes

  • 1059 Views
  • 4 replies
  • 0 likes