Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Thursday
michelleng
Newbie
62415 Views
43 replies
3 likes

62415 Views
43 replies
3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-02-04 8:12:53 PM
Susan_GP
Moderator
8078 Views
23 replies
2 likes

8078 Views
23 replies
2 likes

Upgrading to duo, saved music

PlanPremium/DuoCountryCanadaDeviceHuawei P20 ProOperating SystemAndroid My Question or IssueHello, So I have a question about the Spotify duo accounts. I saw this question asked but not really answered in another post. I know that if I upgrade my pla...

kylemckeeen
Newbie
Plan Premium/Duo Country Canada Device Huawei P20 Pro Operating System Android My Question or Issue Hello, So I have a question about the Spotify duo accounts. I saw t...
2020-04-02 1:22:09 AM
2020-04-02 1:33:28 AM
引きこもり
Roadie
691 Views
1 replies
1 likes
Duo
Duo Mix
Playlists
saved music
Subscription

691 Views
1 replies
1 likes

Tenho plano premium e pago 16,90, mas num cartao diferente veio a cobraa de 199,00 e nao reconheco.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Claroleite
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-03-31 5:20:51 PM
2020-04-01 8:17:40 PM
Bittencourt
Spotify Star
467 Views
3 replies
0 likes

467 Views
3 replies
0 likes

Can you switch from Premium to PlayStation Music ?

I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant the cost. Now I want to go back to Premium with agai...

ViperHD
Music Fan
I previously had Premium through PlayStation Music so I was paying my Spotify with my PlayStation Store wallet. At some point, I stopped Premium because I simply was not listening enough to warrant t...
2019-12-22 10:44:23 AM
2020-04-01 5:25:55 PM
ViperHD
Music Fan
733 Views
2 replies
0 likes

733 Views
2 replies
0 likes

Superuser Contribution Problems activating Hulu with the student discount

PlanStudent PremiumCountryUnited StatesOperating SystemWindows 10 My Question or IssueWhen I went to go activate my Hulu account, I hit "I do not have a Hulu account" and then it says the "We've hit a snag." It also says "We hit a snag" if I click I ...

dgf50
Visitor
Plan Student Premium Country United States Operating System Windows 10 My Question or Issue When I went to go activate my Hulu account, I hit "I do not have a Hulu account" and...
2020-03-31 5:34:07 AM
2020-04-01 4:43:48 PM
Elena
Moderator
370 Views
1 replies
0 likes

370 Views
1 replies
0 likes

6 months free trial not counting

Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new account and when I try to redeem another trial it says I have one a...

cruelrule
Visitor
Hey y'all. I was given a 6 months free trial of premium by Currys and its working just fine except it says I have no premium registered, I've registered the email and I'm using a new a...
2020-03-31 5:00:17 PM
2020-04-01 3:54:51 PM
OneByBoo
Roadie
507 Views
1 replies
1 likes
Premium
Trial

507 Views
1 replies
1 likes

Superuser Contribution Subscription

PlanStudent premium with headspace CountryUKMy Question or IssueMy subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or will it give me an option to renew?

Megan25_
Newbie
Plan Student premium with headspace Country UK My Question or Issue My subscription is £4.99 a month, but in 12 months will it automatically charge me £14.99 for Spotify and headspace or w...
2020-03-31 2:05:27 PM
2020-04-01 1:04:57 PM
Ivan
Spotify Legend
495 Views
1 replies
0 likes

495 Views
1 replies
0 likes

Superuser Contribution Can I add headspace to a new premium subscription during the trial period?

I've just started a premium subscription which comes with a 30 day free trial period. Can I change this to a Headspace subscription and still get the 30 day free trial?

skybluedonkey
Visitor
I've just started a premium subscription which comes with a 30 day free trial period. Can I change this to a Headspace subscription and still get the 30 day free trial?
2020-03-31 5:23:00 PM
2020-04-01 12:38:20 PM
Ivan
Spotify Legend
541 Views
1 replies
0 likes

541 Views
1 replies
0 likes

Solved!!Superuser Contribution Maintaining Playlists when upgrading

I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost? Also if A premium member were to upgrade to Spotify Family, & I were to join them, would I be able t...

Papercup
Visitor
I had Premium through Vodaphone. I’ve left vodaphone so want to upgrade to Premium. Will I be able to keep my library playlists or will they be lost? Also if A premium member were to upgrade...
2020-04-01 9:52:24 AM
2020-04-01 12:04:41 PM
Elena
Moderator
443 Views
1 replies
0 likes

443 Views
1 replies
0 likes

Superuser Contribution My school doesn't show up on the Sheerid student Verification

My TasTafe school campus doesn't show up and when I just write TasTafe it says that I need to select an eligible school.

Jackcasboult
Visitor
My TasTafe school campus doesn't show up and when I just write TasTafe it says that I need to select an eligible school.
2020-04-01 5:23:17 AM
2020-04-01 12:00:07 PM
Ivan
Spotify Legend
587 Views
1 replies
0 likes

587 Views
1 replies
0 likes

Superuser Contribution Free Hulu with Premium subscription

PlanPremiumCountryUSMy Question or IssueI am unable to access hulu. I lost my spotify + hulu subscription a couple months back after someone hacked into my account and changed my subscription. After realizing my account was changed to family plan I w...

digisymph
Newbie
Plan Premium Country US My Question or Issue I am unable to access hulu. I lost my spotify + hulu subscription a couple months back after someone hacked into my account and changed my subsc...
2020-03-31 11:27:33 PM
2020-04-01 10:07:56 AM
Xenia
Moderator
319 Views
1 replies
0 likes

319 Views
1 replies
0 likes

Superuser Contribution Spotify Student Renewed, Hulu not working

PlanStudentCountryUSA Operating SystemMac OS High Sierra 10.13.6 My Question or IssueI renewed my student subscription a few months ago but it seems like I lost access to Hulu. When I click "Start Watching" for Hulu under "My Services" it just takes ...

jenerally
Visitor
Plan Student Country USA Operating System Mac OS High Sierra 10.13.6 My Question or Issue I renewed my student subscription a few months ago but it seems like I lost access to ...
2020-04-01 5:22:58 AM
2020-04-01 9:51:24 AM
Xenia
Moderator
262 Views
1 replies
0 likes

262 Views
1 replies
0 likes

Superuser Contribution Charged 3 Times in a Month

Plan Premium Country Turkey Device Samsung Galaxy Note5 and PC Operating System Android and Windows 10 My Question or Issue Hey there, I normally use a student account and I pay for my premium around 18th of each month. But in March I had been charge...

Ucdimo
Newbie
Plan Premium Country Turkey Device Samsung Galaxy Note5 and PC Operating System Android and Windows 10 My Question or Issue Hey there, I normally use a student account an...
2020-03-31 12:16:14 AM
2020-04-01 9:20:27 AM
Elena
Moderator
256 Views
1 replies
0 likes

256 Views
1 replies
0 likes

Superuser Contribution Boleto

Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gerar o boleto, disseram que me enviariam uma cópia do ...

samesquinho
Casual Listener
Cancelei minha antiga assinatura Duo para a Individual pré-pago por 3 meses. Preenchi os dados corretos e gerei o boleto e logo depois paguei (tenho o comprovante). No entanto, eu reparei que ao gera...
2020-03-31 11:11:35 AM
2020-03-31 1:19:39 PM
samesquinho
Casual Listener
295 Views
2 replies
0 likes

295 Views
2 replies
0 likes

Solved!!Superuser Contribution How to cancel payment?

HiPlanPremiumMy Question or IssueHow to cancel my payment? Today I'm charged and I don't want to be charged :C

Nezoxy
Casual Listener
Hi Plan Premium My Question or Issue How to cancel my payment? Today I'm charged and I don't want to be charged :C
2020-03-31 10:55:40 AM
2020-03-31 11:38:13 AM
Mario
Spotify Legend
655 Views
6 replies
0 likes

655 Views
6 replies
0 likes

Superuser Contribution Hi i have been charged 2x £15 today for my family account. This should only be one payment please he

Plan/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Row_row
Visitor
Plan /Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-03-30 5:32:32 PM
2020-03-31 10:41:50 AM
Elena
Moderator
201 Views
1 replies
0 likes

201 Views
1 replies
0 likes

Solved!!Superuser Contribution I want to cancel a subscription to an account to which I no longer have access

Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is, no longer I have access to the account and do not...

Luis3142
Visitor
Hello, today I realized that I got a charge to my card for a subscription for a month of premium, the problem is that I do not remember the account email and the email permanently deletes it, that is...
2020-03-31 2:35:10 AM
2020-03-31 9:27:10 AM
Ivan
Spotify Legend
423 Views
1 replies
0 likes

423 Views
1 replies
0 likes

Superuser Contribution Charged €9,99 instead of the €4,99 student discount. I don't know for how long this is going on.

PlanPremiumCountryBelgiumDeviceSamsung galaxy s20+Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDear,yesterday i found out spotify charged me 9,99 instead of the 4,99 student discount promo. Note, i am still a student. i...

younes2k
Visitor
Plan Premium Country Belgium Device Samsung galaxy s20+ Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Dear, yesterday i found out spotify charge...
2020-03-30 11:38:59 PM
2020-03-31 9:12:01 AM
Ivan
Spotify Legend
577 Views
1 replies
0 likes
Student

577 Views
1 replies
0 likes

Hulu/ Premium

PlanPremiumCountry- USA My Question or IssueI have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I have been using that subscription ever since. Today my music was cut off and subs...

kobechaz
Casual Listener
Plan Premium Country- USA My Question or Issue I have been a premium member for about 4 years and I signed up for the Hulu subscription whenever that promotion came out. I ha...
2020-03-30 6:47:42 AM
2020-03-31 1:53:48 AM
Billy-J
Spotify Star
436 Views
3 replies
0 likes

436 Views
3 replies
0 likes

3 month Premium

After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the more you provide the easier it will be for us to try and he PremiumCo...

Cris70rigoni
Visitor
After signing a premium offer for three months, I was charged for the renewal 2 days before the deadline.Can i get a refund? None of the below information is required. However, the m...
2020-03-30 4:13:16 PM
2020-03-31 1:38:17 AM
Billy-J
Spotify Star
272 Views
1 replies
0 likes

272 Views
1 replies
0 likes

Superuser Contribution I was charged my 9.99$ subscription, then charged an additional 25$ for something else. Why?