Help - Subscriptions

Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

Jmoney76
Visitor
2023-08-09 4:33:02 PM
Monday
krishna1926
Visitor
174692 Views
114 replies
12 likes

174692 Views
114 replies
12 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

JoeFoSho
Music Fan
2023-10-16 9:24:16 PM
2024-12-12 1:50:57 PM
FenrisulvKK
Visitor
19402 Views
27 replies
4 likes

19402 Views
27 replies
4 likes

Solved!!Superuser Contribution Will my Hulu access end once my Student deal ends? (I will begin paying for reg. Premium Jan 2020))

Plan: Premium for Student -> PremiumCountry: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a student, but will be paying the regular Premium fee from that point onwards.

aadammusic
Casual Listener
Plan: Premium for Student -> Premium Country: USA My Question or Issue: Will I still have Hulu access once my Spotify Student deal ends in Jan 2020? I am no longer a studen...
2019-12-30 7:04:49 PM
2020-11-03 10:21:08 AM
Jeremy
Spotify Legend
8771 Views
5 replies
0 likes

8771 Views
5 replies
0 likes

Superuser Contribution Subscription with telco payment only without credit card payment option

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewanted to subscribe to Family plan with credit card. but only telco payment option is availab...

vict
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue wanted ...
2020-10-16 5:22:01 AM
2020-11-03 9:57:25 AM
Ver
Spotify Legend
563 Views
1 replies
2 likes

563 Views
1 replies
2 likes

Changing my Sprint Plan that does not include Spotify

I have had Spotify Premium through Sprint since 2015. I am changing my plan with Sprint/T-mobile but it does not include Spotify. Sprint is pushing a different service, that I do not want. Will my Spotify account be cancelled? Can I keep my same Spot...

rodster
Newbie
I have had Spotify Premium through Sprint since 2015. I am changing my plan with Sprint/T-mobile but it does not include Spotify. Sprint is pushing a different service, that ...
2020-11-02 7:20:08 PM
2020-11-03 3:08:50 AM
Billy-J
Spotify Star
613 Views
1 replies
0 likes
Sprint

613 Views
1 replies
0 likes

Can I get refund?

PlanPremiumCountryCzech RepublicDeviceMore different devicesOperating SystemAndroid and Windows 10 My Question or IssueHello, I have an issue.I have written it before, but it shows me Error, so I don´t know if my question is here or not. Anyway... I ...

Štěpánka
Visitor
Plan Premium Country Czech Republic Device More different devices Operating System Android and Windows 10 My Question or Issue Hello, I have an issue. I have written it before, but ...
2020-11-02 11:41:18 AM
2020-11-02 12:51:51 PM
Jose_M
Spotify Star
1336 Views
1 replies
0 likes
Account
Premium

1336 Views
1 replies
0 likes

Visa payment error

PlanPremiumCountryRussiaDevicePC, xiaomi mi 9tOperating SystemWindows 10,android My Question or IssueGood afternoon, I have a problem, I cannot update my payment card. When I enter all the data and the code from the mobile phone confirming the paymen...

Wavekpss
Casual Listener
Plan Premium Country Russia Device PC, xiaomi mi 9t Operating System Windows 10,android My Question or Issue Good afternoon, I have a problem, I cannot update my payment card...
2020-10-25 2:29:54 PM
2020-11-02 9:28:53 AM
Maxim
Spotify Star
560 Views
3 replies
0 likes

560 Views
3 replies
0 likes

No puedo actualizar el método de pago

Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta. Entonces intenté actualizar el medio de pago con o...

PaolaMaidana
Casual Listener
Hace unos días empezó diciéndome la aplicación que el pago no había sigo registrado, por lo que la función premium continuaría por unos días hasta que si no se podía volver a cobrar me sacarían esta....
2020-10-31 11:56:56 PM
2020-11-01 11:41:39 PM
Luan
Spotify Star
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

Birden fazla ödeme alınması

Merhaba. Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk ayın ücreti alındı ama hemen sonra ücret geri düştü banka h...

user-removed
Visitor
Merhaba. Öğrenci aboneliği için hesap açtım ve kart numaramı girdim. Bu kampanya çerçevesinde ilk 3 ay ücretsiz kullanacaktım ve sonrasındaki ücretlendirme 8,99 TL olarak devam edecekti. İlk a...
2020-10-31 3:27:22 PM
2020-11-01 11:37:26 PM
Luan
Spotify Star
462 Views
1 replies
0 likes

462 Views
1 replies
0 likes

Superuser Contribution Can't change payment card

PlanPremiumCountryIsraelDevicePCOperating SystemWindows 10 My Question or IssueHi,I want to change my payment card (from visa to visa, different card).I get an error when I try.- My card has NOT expired or been canceled.- I DO have sufficient funds.-...

ReshefMarelly
Casual Listener
Plan Premium Country Israel Device PC Operating System Windows 10 My Question or Issue Hi, I want to change my payment card (from visa to visa, different card). I get an error when...
2020-10-15 8:51:00 AM
2020-11-01 5:24:00 PM
Mario
Spotify Legend
1162 Views
4 replies
0 likes
Payment
Subscription

1162 Views
4 replies
0 likes

Gift Card Won’t Activate

CountryCanada My Question or IssueI’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the message of, “Something went wrong. Please try again or go to our supp...

corbenary
Casual Listener
Country Canada My Question or Issue I’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the messa...
2020-10-31 3:11:39 AM
2020-11-01 10:40:13 AM
Billy-J
Spotify Star
1067 Views
3 replies
0 likes

1067 Views
3 replies
0 likes

Superuser Contribution Missed a payment due to insufficient funds - update payment details?

I've been using Spotify Premium for a number of years now. A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the previous day, there weren't sufficient funds in the acco...

ChloeKaty
Casual Listener
I've been using Spotify Premium for a number of years now. A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the...
2018-02-08 5:23:53 PM
2020-11-01 8:27:39 AM
Xenia
Moderator
45595 Views
5 replies
1 likes

45595 Views
5 replies
1 likes

Not able to subscribe

Hi,ive been trying to subscribe the student yearly plan. However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platforms as well and it works fine. Can you please do something a...

shreyagupta1820
Visitor
Hi, ive been trying to subscribe the student yearly plan. However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platfo...
2020-09-05 3:05:50 PM
2020-10-31 8:48:02 PM
MauriceMV
Spotify Star
491 Views
1 replies
0 likes

491 Views
1 replies
0 likes

Spotify charged me twice this month?

PlanPremiumCountryTurkeyMy Question or IssueI have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get %50 refund but spotify charged me twice this month 1.october...

poseidon233
Casual Listener
Plan Premium Country Turkey My Question or Issue I have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get...
2020-10-30 12:36:02 PM
2020-10-31 7:33:36 AM
Billy-J
Spotify Star
703 Views
5 replies
0 likes

703 Views
5 replies
0 likes

Didn't subscribe now getting billed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never subscribed to Spotify. But I just got billed this morning on my credit card so clearl...

madmom
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I never...
2020-10-30 4:01:40 PM
2020-10-30 4:45:22 PM
Billy-J
Spotify Star
674 Views
3 replies
0 likes
Account

674 Views
3 replies
0 likes

Superuser Contribution My card is declined by Spotify but I have the funds. I don't have time to deal with this!!!!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

BoomerBukowski
Casual Listener
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
2020-10-14 4:31:28 PM
2020-10-30 4:35:10 PM
Jeremy
Spotify Legend
2340 Views
4 replies
0 likes
Account

2340 Views
4 replies
0 likes

subscription problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium account for a long time. This month my account reduced to free status. I could...

Cbakkal
Visitor
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have ...
2020-10-30 4:03:13 PM
2020-10-30 4:33:44 PM
Billy-J
Spotify Star
327 Views
1 replies
0 likes

327 Views
1 replies
0 likes

Best account for my situation

Plan/PremiumCountryNL My Question or IssueSince a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option (saving 2 euro per month).My girlfriend and I are also both students.Buttom...

demiandclxvi
Visitor
Plan /Premium Country NL My Question or Issue Since a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option...
2020-10-30 11:51:47 AM
2020-10-30 12:42:38 PM
Maxim
Spotify Star
380 Views
1 replies
0 likes

380 Views
1 replies
0 likes

Solved!! Can't set up Duo - Spotify says the country is different, despite the same address

Hello, I'm trying to set up a Premium Duo account between my and my wife's account. We had moved from the US to Poland in 2016, and between our two accounts we had various set ups. Right now, my wife's account is on free plan, and I have Premium set ...

konryd
Casual Listener
Hello, I'm trying to set up a Premium Duo account between my and my wife's account. We had moved from the US to Poland in 2016, and between our two accounts we had various set ups.&...
2020-10-23 12:50:47 PM
2020-10-30 10:36:36 AM
konryd
Casual Listener
4646 Views
2 replies
0 likes

4646 Views
2 replies
0 likes

Superuser Contribution Ads when i have premium??

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueImagine paying for spotify to have no ads, only for them to throw them in front of podcasts! Are y...

Defectiv
Casual Listener
PlanPremium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Imagine payin...
2020-10-11 1:55:15 PM
2020-10-29 12:50:30 PM
Alex
Spotify Legend
497 Views
3 replies
1 likes

497 Views
3 replies
1 likes

Superuser Contribution Me ofereceram 30 dias grátis e já me cobraram

Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.

Robertaassis
Casual Listener
Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.
2017-07-30 2:25:09 PM
2020-10-28 6:41:12 PM
Bittencourt
Spotify Star
890 Views
6 replies
0 likes

890 Views
6 replies
0 likes

Superuser Contribution Minha Faculdade não aparece na lista?

Premium Estudante Brasil Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos não renovei e esse mês veio descontando o valor do Pacote Normal. Ao tentar ...

Franciane23
Visitor
Premium Estudante Brasil Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos...
2020-10-08 9:03:42 PM
2020-10-28 1:31:06 PM
Mihail
Spotify Legend
2227 Views
1 replies
0 likes

2227 Views
1 replies
0 likes

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