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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76012 Views
  • 27 replies
  • 5 likes
  • 76012 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43313 Views
  • 19 replies
  • 2 likes
  • 43313 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31338 Views
  • 17 replies
  • 3 likes
  • 31338 Views
  • 17 replies
  • 3 likes

Superuser Contribution I've been charged and ive not used it since

Hello. I have been a spotify user for 4 months know but i don't listen to music that often anymore, I forgot to cancel my subscription and got charged 10 british pounds for the premium plan. I haven't used spotify at all so please could i get refunde...

  • Casual Listener
  • Hello. I have been a spotify user for 4 months know but i don't listen to music that often anymore, I forgot to cancel my subscription and got charged 10 british pounds for the premium plan. I haven'...
  • Katerina
  • Spotify Legend
  • 442 Views
  • 3 replies
  • 0 likes
  • 442 Views
  • 3 replies
  • 0 likes

Recovery account

Hi there, I had a problem with my payment, my credit card not working anymore but I have a new one, Spotify cancel my account and they didn’t recognise my name and sand me email with a link but I don’t have option to change card details. My last paym...

  • Newbie
  • Hi there, I had a problem with my payment, my credit card not working anymore but I have a new one, Spotify cancel my account and they didn’t recognise my name and sand me email with a link but I don...
  • OneByBoo
  • Rising Star 4
  • 597 Views
  • 1 replies
  • 0 likes
  • 597 Views
  • 1 replies
  • 0 likes

Premium duo security flaw

PlanPremium duoCountryChile Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put himself in her place like nothing. I banned him quickly and restored ...

  • Visitor
  • Plan Premium duo Country Chile   Today i had a serious security problem. I'm from Chile and i have the premium duo new plan, and a random dude kicked out my sister from the plan and put him...
  • OneByBoo
  • Rising Star 4
  • 612 Views
  • 1 replies
  • 0 likes
  • Duo
    Premium
  • 612 Views
  • 1 replies
  • 0 likes

Spotify Gift Card

Plan:I unsubscribed the premium plan and now it's on free trial untill 5/12/2019 MYTCountry:Malaysia Device:Personal ComputerOperating System:Windows 10 PRO My Question or Issue:I've bought a Spotify redeem code from nearest store then I tried to red...

  • Newbie
  • Plan: I unsubscribed the premium plan and now it's on free trial untill 5/12/2019 MYT Country: Malaysia   Device: Personal Computer Operating System: Windows 10 PRO   My Question ...
  • Brunelicia
  • Community Legend
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Unsubsciption from premium family account

CountryHungaryMy Question or IssueI would like to unsubscribe from premium family account. After fallowing the required steps (entering the payment and subscripion section, unsubscription from premium to free, filling the forms) both before and after...

  • Casual Listener
  • Country Hungary My Question or Issue I would like to unsubscribe from premium family account. After fallowing the required steps (entering the payment and subscripion section, unsubscription from ...
  • Billy-J
  • Spotify Star
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

Adding a member to my family plan not working

I'm trying to add my brother (who lives in the same household, connected to the same wifi) to the family plan I signed up for. I have entered every iteration of our address to no avail, it keeps on telling me "You are unable to join this Family Plan....

  • Casual Listener
  • I'm trying to add my brother (who lives in the same household, connected to the same wifi) to the family plan I signed up for. I have entered every iteration of our address to no avail, it keeps on t...
  • Billy-J
  • Spotify Star
  • 484 Views
  • 1 replies
  • 0 likes
  • 484 Views
  • 1 replies
  • 0 likes

Superuser Contribution Billing date changed... again...

This is the 2nd time I have had this issue, last time Spotify told me to eff myself and kept my money. Now it has happened a second time and I am sick of being scammed. After a break from spotify I came back and started a premium account on Apr 17th,...

  • Regular
  • This is the 2nd time I have had this issue, last time Spotify told me to eff myself and kept my money. Now it has happened a second time and I am sick of being scammed.   After a break from sp...
  • Katerina
  • Spotify Legend
  • 954 Views
  • 3 replies
  • 0 likes
  • 954 Views
  • 3 replies
  • 0 likes

502 Bad Gateway when trying to link my hulu account to Spotify premium

I would like to take advantage of the free hulu with Spotify premium that I'm already paying for, but clicking the link to connect my two accounts generates a 502 Bad Gateway screen. Anyone know how to fix this?

  • Newbie
  • I would like to take advantage of the free hulu with Spotify premium that I'm already paying for, but clicking the link to connect my two accounts generates a 502 Bad Gateway screen. Anyone know how ...
  • Billy-J
  • Spotify Star
  • 803 Views
  • 1 replies
  • 0 likes
  • 803 Views
  • 1 replies
  • 0 likes

does it give you the option to upgrade your hulu subscription to ad-free with this new spotify-hulu?

I'd love to cancel my pandora account and switch to Spotify, the new deal with Hulu is awesome, but I cannot STAND ads in Hulu, and it causes it to freeze allllll the time, so I really can't switch to this plan if the only option is to tolerate an ad...

  • Newbie
  • I'd love to cancel my pandora account and switch to Spotify, the new deal with Hulu is awesome, but I cannot STAND ads in Hulu, and it causes it to freeze allllll the time, so I really can't switch t...
  • Billy-J
  • Spotify Star
  • 678 Views
  • 1 replies
  • 0 likes
  • 678 Views
  • 1 replies
  • 0 likes

No Option For Premium Family Plan

PlanFree/Premium Family My Question or IssueThis morning when the owner of my Spotify Family Plan was trying to pay, there was no option for the Premium Family Plan. And now the rest of the family doesn't have Premium.

  • Newbie
  • Plan Free/Premium Family   My Question or Issue This morning when the owner of my Spotify Family Plan was trying to pay, there was no option for the Premium Family Plan. And now the rest of ...
  • Billy-J
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Premium

PlanFree/PremiumCountryUnited Kingdom DeviceiPhone 7Operating SystemiOS 10 My Question or IssueI just downloaded the Spotify app on my phone but it says the premium version can’t be bought in this app. Why is that?

  • Newbie
  • Plan Free/Premium Country United Kingdom  Device iPhone 7 Operating System iOS 10   My Question or Issue I just downloaded the Spotify app on my phone but it says the premium vers...
  • Billy-J
  • Spotify Star
  • 351 Views
  • 1 replies
  • 0 likes
  • 351 Views
  • 1 replies
  • 0 likes

Solved!! Hulu offer & Your Services won't work

I saw this in a thread that has been dormant for a month now. I keep getting e-mails about getting Hulu with my Spotify subscription. But everytime, it would take me to "account overview" instead of "your services" like the link shows, even when you ...

  • Regular
  • I saw this in a thread that has been dormant for a month now. I keep getting e-mails about getting Hulu with my Spotify subscription. But everytime, it would take me to "account overview" instead of ...
  • shinkamalei
  • Regular
  • 830 Views
  • 7 replies
  • 0 likes
  • 830 Views
  • 7 replies
  • 0 likes

Spotify (trial) premium payment problem

PlanSpotify (Trial) PremiumCountryNetherlands My Question or IssueI've just made an account and bought spotify premium. It said that you could also have a premium trial for 30days for just €0,01 and after that you monthly pay an amount of €10. So wha...

  • Visitor
  • Plan Spotify (Trial) Premium Country Netherlands   My Question or Issue I've just made an account and bought spotify premium. It said that you could also have a premium trial for 30days fo...
  • user-removed
  • Not applicable
  • 716 Views
  • 1 replies
  • 0 likes
  • 716 Views
  • 1 replies
  • 0 likes

I've paid for the monthly coute already and the charge me again the same month. What can I do?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Robert_W
  • Community Legend
  • 574 Views
  • 1 replies
  • 0 likes
  • 574 Views
  • 1 replies
  • 0 likes

Payment issues

Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was downgraded to Free subscription. Now my bank issues w...

  • Visitor
  • Hello, I'm having trouble with paying my Spotify subscription. I used to have Premium subscription every month until I had bank issues with my debit card and my payment was not authorized so I was do...
  • Robert_W
  • Community Legend
  • 669 Views
  • 1 replies
  • 0 likes
  • payment issues
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Charged twice on different days

PlanPremiumCountryFrance My Question or IssueI have been charged twice for a long time now: every 28th and 29th of the month. One charge comes to my Paypal accout, and the other directly to my credit card. I checked and I don't have other Premium sub...

  • Casual Listener
  •   Plan Premium Country France     My Question or Issue I have been charged twice for a long time now: every 28th and 29th of the month. One charge comes to my Paypal accout, an...
  • Peter
  • Spotify Legend
  • 651 Views
  • 5 replies
  • 0 likes
  • 651 Views
  • 5 replies
  • 0 likes

Superuser Contribution My premium stopped working

I bought my family premium on September. It’s only May and my family and I lost our premium. Only my brother has the premium still and he’s the main account. Can you help me get my premium back because I paid for one year.PlanFree/PremiumCountry Devi...

  • Casual Listener
  • I bought my family premium on September. It’s only May and my family and I lost our premium. Only my brother has the premium still and he’s the main account. Can you help me get my premium back becau...
  • Peter
  • Spotify Legend
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Superuser Contribution gift card says invalid..troubleshooting process is disgusting

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • KossB
  • Roadie
  • 393 Views
  • 4 replies
  • 0 likes
  • 393 Views
  • 4 replies
  • 0 likes

Superuser Contribution $22.50 per month from my card but showing as Free Account

PlanFreeCountryNew ZealandDeviceOppoOperating SystemAndroid My Question or IssueHi There. $22.50 per month is being deducted from my card every month however when i log in it says free account. I have checked other emails to see if i set it up under ...

  • Newbie
  • Plan Free Country New Zealand Device Oppo Operating System Android   My Question or Issue Hi There.  $22.50 per month is being deducted from my card every month however when i log...
  • Daisy
  • Spotify Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Spotify is an extremely deceitful company

Hello again,I have made a post here before. Here's a quick summary. 1. I made a spotify account to get the google mini2. Google cancelled my order due to "invalid information" (turns out they don't accept debit cards as a method of payment)3. Google ...

  • Music Fan
  • Hello again, I have made a post here before. Here's a quick summary.  1. I made a spotify account to get the google mini 2. Google cancelled my order due to "invalid information" (turns out t...
  • KossB
  • Roadie
  • 560 Views
  • 13 replies
  • 0 likes
  • 560 Views
  • 13 replies
  • 0 likes