Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • MafeG
  • Moderator
  • 45542 Views
  • 16 replies
  • 4 likes
  • 45542 Views
  • 16 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 28621 Views
  • 19 replies
  • 2 likes
  • 28621 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • pzimring
  • Visitor
  • 20167 Views
  • 6 replies
  • 1 likes
  • 20167 Views
  • 6 replies
  • 1 likes

Just moved Country

Hey all! I just moved to Israel from the UK. I'd like to keep my Premium subsription, just move it to Israel. I know I have to "cancel" the subscription to then change country and re-purchase the Premium account. My question is, will all my saved son...

  • Newbie
  •   Hey all!   I just moved to Israel from the UK. I'd like to keep my Premium subsription, just move it to Israel. I know I have to "cancel" the subscription to then change country and re...
  • MrAlexG
  • Composer
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify free but I have a premium account for one year

My Question or Issue Hello, I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free". But I paid the 03/12/2017 for an acces for 1 year. This page : https://support.spotify.com/be-fr/account_payment_help/payment_h...

  • Casual Listener
  •   My Question or Issue  Hello,   I'm using Spotify since 10 years and I noticed today that my account is now in "Spotify free".   But I paid the 03/12/2017 for an acces...
  • Jemi
  • Spotify Legend
  • 1417 Views
  • 6 replies
  • 0 likes
  • 1417 Views
  • 6 replies
  • 0 likes

Superuser Contribution Premium for international students

PlanPremiumCountry Portugal and USADeviceiPhone 6Operating SystemiOS 10 My Question or Issue How can an international student pay a Premium subscription if is credit card is from other country?

  • Casual Listener
  • Plan Premium Country  Portugal and USA Device iPhone 6 Operating System iOS 10   My Question or Issue  How can an international student pay a Premium subscription if is credi...
  • Guido
  • Spotify Legend
  • 657 Views
  • 5 replies
  • 0 likes
  • international
    Premium
    Student
  • 657 Views
  • 5 replies
  • 0 likes

Solved!! How do I start using Hulu?

PlanPremium StudentCountry PolandDeviceXperia z3 Operating SystemWindows 10 My Question or IssueI don't know how to start using this site, same as the other one. Should i make extra account on these sites? Any guide?

  • Casual Listener
  • Plan Premium Student Country  Poland Device Xperia z3  Operating System Windows 10   My Question or Issue I don't know how to start using this site, same as the other one. Sh...
  • Focusvity
  • Regular
  • 1529 Views
  • 5 replies
  • 0 likes
  • 1529 Views
  • 5 replies
  • 0 likes

I can’t can’t pay

PlanFree/PremiumCountry Bolivia Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI wanted to upgrade my subscription to premium but every time I try to pay, it says there was a mistake in the payment. Even though I c...

  • Casual Listener
  • Plan Free/Premium Country  Bolivia  Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I wanted to upgrade my subscription to ...
  • Billy-J
  • Spotify Star
  • 211 Views
  • 5 replies
  • 0 likes
  • 211 Views
  • 5 replies
  • 0 likes

Account is free but I'm paying a family subcriptions

Hi everyone,I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently free. But I checked and I'm paying 14.99€ a month ( ...

  • Not applicable
  • Hi everyone, I changed my phone today and connected my account on the app on the new phone. My account is "free". So I connected on my acccount va my computer. Same problem, the account is suddently...
  • Jose_M
  • Spotify Star
  • 101 Views
  • 1 replies
  • 1 likes
  • 101 Views
  • 1 replies
  • 1 likes

Payment Failure

My Question or Issue hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure.im using the student offer, few weeks ago i had to stop my account so i've stoped the payments and now i cant make it again...

  • Newbie
  •     My Question or Issue   hi , im trying to make a payment via credit card Mastercard and so i get a message saying payment failure. im using the student offer, few weeks ago i h...
  • MrAlexG
  • Composer
  • 124 Views
  • 1 replies
  • 0 likes
  • 124 Views
  • 1 replies
  • 0 likes

Student Discount for Family Plan?

PlanPremiumCountry U.S Device(iPhone 7+)Operating System(iOS) My Question or Issue So I pay for my families spotify accounts through the family option. I saw the student discount today and wanted to get it. Am I not able to get it? I went to change m...

  • Newbie
  •   Plan Premium Country  U.S   Device (iPhone 7+) Operating System (iOS)   My Question or Issue  So I pay for my families spotify accounts through the family optio...
  • sheebz3
  • Newbie
  • 42297 Views
  • 4 replies
  • 0 likes
  • 42297 Views
  • 4 replies
  • 0 likes

Problemas com pagamento indevido

PlanFreeCountry BrazilDeviceSamsung J7Operating SystemAndroid My Question or Issue Me ofereceram dois meses de teste gratuito pelo proprio app do spotfy, porem quando completei meu cadastro fui cobrada em meu cartao pelo mes, sendo que assim que vi c...

  • Newbie
  • Plan Free Country  Brazil Device Samsung J7 Operating System Android   My Question or Issue   Me ofereceram dois meses de teste gratuito pelo proprio app do spotfy, porem qu...
  • Billy-J
  • Spotify Star
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

Problema con pago para cuenta premium, doble cargo a tarjeta.

PlanPremiumCountry Mexico DeviceHPOperating SystemWindows 10 My Question or Issue buen dia se me hizo un cargo doble, sera posible me reembolsen por favor SM

  • Casual Listener
  • Plan Premium Country  Mexico  Device HP Operating System Windows 10   My Question or Issue   buen dia    se me hizo un cargo doble, sera posible me reembols...
  • Jose_M
  • Spotify Star
  • 210 Views
  • 3 replies
  • 1 likes
  • 210 Views
  • 3 replies
  • 1 likes

Payment Difficulties

PlanPlaning to Subscribe Premium FamilyCountry IndonesiaDevice Operating System My Question or Issue Hi, I unable to process my payment through the website. There is no realiable support available in Indonesia so I'm super annoyed now that I couldn't...

  • Casual Listener
  • Plan Planing to Subscribe Premium Family Country  Indonesia Device   Operating System     My Question or Issue  Hi, I unable to process my payment through the websi...
  • MrAlexG
  • Composer
  • 157 Views
  • 3 replies
  • 0 likes
  • 157 Views
  • 3 replies
  • 0 likes

Superuser Contribution Tried paying by mobile but it said i have insufficient funds

PlanFreeCountryPhilippines My Question or IssueI tried to pay by mobile for a 7 day prepaid which costs P49 but Spotify says " the credit on your prepaid card is insufficient" even though i still have P150 worth of balance left in my Globe SIM

  • Not applicable
  • Plan Free Country Philippines  My Question or Issue I tried to pay by mobile for a 7 day prepaid which costs P49 but Spotify says " the credit on your prepaid card is insufficient" even tho...
  • Katerina
  • Spotify Legend
  • 1065 Views
  • 5 replies
  • 0 likes
  • 1065 Views
  • 5 replies
  • 0 likes

No invoice available

I have been chaged over a week ago, but I have not been provided with my invoice in my accoun. PlanPremiumCountry Swe DeviceMacbook AirOperating System(iOS 10 My Question or IssueI have been chaged over a week ago, but I have not been provided with m...

  • Newbie
  • I have been chaged over a week ago, but I have not been provided with my invoice in my accoun.   Plan Premium Country  Swe  Device Macbook Air Operating System (iOS 10 &...
  • YahTehgz
  • Composer
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes

Payment failed and no credit card accepted

PlanPremiumCountry France After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying that the payment failed.I re-inserted the credit card data but still it was not accepted; I tri...

  • Newbie
  •   Plan Premium Country  France       After the free month of essay, yesterday I was supposed to pay for the first month of Spotify Premium, but I got an email saying ...
  • MrAlexG
  • Composer
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Payment - VISA

Hey Spotify, So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactivate our premium account but we keep getting this notification: De...

  • Newbie
  • Hey Spotify,   So our family had an family account but we renewed our VISA because the old one had some problems. We went from premium to free in the meantime, now we're trying to reactiv...
  • Jose_M
  • Spotify Star
  • 126 Views
  • 1 replies
  • 1 likes
  • 126 Views
  • 1 replies
  • 1 likes

Superuser Contribution Cannot modify credit card information

Good morning, I'm trying to update my credit card information. I am able to follow the instruction up to the point of: Log in to your account page. Select Subscription in the menu on the left. Under Payment method, click UPDATE.In the "Subscription" ...

  • Casual Listener
  • Good morning,    I'm trying to update my credit card information. I am able to follow the instruction up to the point of:   Log in to   your account page.  Select &nbsp...
  • Guido
  • Spotify Legend
  • 162 Views
  • 3 replies
  • 0 likes
  • 162 Views
  • 3 replies
  • 0 likes

Payment failed

PlanFree (had to cancel Premium as there is no option to change the date of debit order. Now trying to re-subscribe)Country South AfricaDeviceHuawei P9Operating SystemAndroid My Question or Issue I have had to cancel my premium subscription, as I wan...

  • Casual Listener
  • Plan Free (had to cancel Premium as there is no option to change the date of debit order. Now trying to re-subscribe) Country  South Africa Device Huawei P9 Operating System Android &nbs...
  • MdeJager1
  • Casual Listener
  • 402 Views
  • 14 replies
  • 0 likes
  • 402 Views
  • 14 replies
  • 0 likes

Subscription

If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?

  • Newbie
  • If I cancel my subscrition with my cell phone provider, when I log into the family account, will my account still exist?
  • cteffteff
  • Composer
  • 102 Views
  • 1 replies
  • 0 likes
  • 102 Views
  • 1 replies
  • 0 likes

Student subscription only lists US schools!

I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US.What's the point of advertising this if not one Spain school is listed?htt...

  • Newbie
  • I live in Spain I came across Spotify student discount being advertised, but when you try to sign up there is no Spain schools on the list let alone any schools outside the US. What's the point of a...
  • MrAlexG
  • Composer
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

Can't find my university for Spotify Student

Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do? My university: https://www.ied.it/

  • Casual Listener
  • Hi, I want to start the Spotify Student plan, but I noticed that my university is not in the list. What can I do?  My university: https://www.ied.it/
  • Loxer
  • Spotify Star
  • 265 Views
  • 1 replies
  • 0 likes
  • 265 Views
  • 1 replies
  • 0 likes