Google Home Mini Offer says ineligible, but I meet all criteria

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Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

Plan

Premium Family

USA

 

Device

Google Pixel 3 XL
Macbook Pro

Operating System

Android 10, iOS

 

My Question or Issue

I meet all of the following criteria but it says I'm inelligible.

 

Here are some reasons why your account might not be eligible:

  • You subscribe to Spotify Premium through a partner. - I subscribe directly through spotify
  • You don’t currently have an eligible Spotify Premium account. - I pay via recurring payment via Paypal, 14.99 + tax
  • You don’t have a US Spotify Premium account. - I have a US Premium Family Account and am clicking the following link
  • You’ve already redeemed a Google Home Mini through a previous Spotify offer. - I have not
44 Replies
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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

I'm getting the exact same error with the same stated reasons, none of which apply to me. Family plan, in the US, paid up to date with a recurring charge directly from Spotify, never redeemed an offer like this before.

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Visitor

I'm having the same issue and I'm utterly bewildered. I actually utilized Spotify's live chat function and was in contact with someone in customer service, but that person told me I needed to reach out to someone at the Google store (which makes no sense to me). 

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Newbie
I'm having the same issue as well. I've read the T&C at least 3 times and can't understand why I'm getting the same message that you posted. I'm so frustrated because I don't want to miss out on the offer.
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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Regular

I'm seeing the same issue with an Individual Premium plan. I meet all of the crietria, but I have't been able to redeem.

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Regular

Ditto! I get the same ineligibility message but meet all of the requirements - extremely frustrating....

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

I am also getting the same response and am fully qualified.

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Roadie

If you have a Premium Family Plan, you must be the primary account holder in order to qualify.

 

Are you the primary account holder?

 

 

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Casual Listener

Yes I am the primary family account holder.

 

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Re: Google Home Mini Offer says ineligible, but I meet all criteria

Regular

Yes, I'm on an individual plan and I am the primary account holder.

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