Announcements
Hi folks! We're aware of reports about your Wrapped stories misbehaving and we're looking into it. We've managed to fix the issue with the Wrapped banner/stories not showing up. More info here. If the stories cause your app to stop responding, please subscribe here. Also, check out our Wrapped FAQ for answers to common questions.

Help please

Reply
Highlighted

Help please

Casual Listener

Plan

Free/Premium

Country

The Netherlands

 

Device

(iPhone 11 Pro)

Operating System

(iOS 13.3.)

 

My Question or Issue

 

Money has been debited from the bank account but not for my current account. How can I find out which address this belongs to?

2 Replies
Highlighted

Re: Help please

Rock Star 23
Rock Star 23

Hey @Marina1994, thanks for reaching out to the Community!

I'm sorry to hear this. 

Could you make sure a friend or family member is using your payment method? If they aren't, can you make sure that it's not coming from your account by checking your receipts page and the date the payment was taken out of your account and see if they match?

If the charge didn't come from your account, I'd recommend getting in touch with your financial institution who might be able to cancel and issue you a new card for your safety.

 

I hope this helps!

Billy-JRock Star 23
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
Highlighted

Re: Help please

Community Legend

Hi @Marina1994,

 

Thanks for posting about this! 

 

In addition to what @Billy-J said, we'd like you to take a look at this article. It might contain the reason why this is happening. If not, let us know what you've tried so far. 

 

We're always here to lend a helping hand to you 🙂

PetyaModerator
 
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
SUGGESTED POSTS