Help Wizard

Step 1


Help with family plan

Help with family plan






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I sent an invite for a family member to join my spotify account,  she received the email and tried accepting the add, but when she she clicked on it a message popped up on the screen saying " you can only change your family plan once a year " what does this mean ? And/or how can I fix this ?


1 Reply

Hey there @Rashley,

thanks for posting !


The message presented should indicate that the user has already changed or transfered from one family plan to another during the current year and had reached a limit.


I'd suggest checking the Premium for Family terms and conditions here for further info.


Let me know if you have any more questions 😃

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