Re: Hi.

Tony861 · 2017-12-25

Spotify premiun can't take my visa Gift Card. It just says "error, try again "

Maxim · 2017-12-25

Thanks 🙂

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Tony861 · 2017-12-25

I still having the problem, I have been already try in many different ways but nothing.

Maxim · 2017-12-25

Can you please post a screenshot of the error message? 🙂

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Tony861 · 2017-12-25

Ok

Tony861 · 2017-12-25

Maxim · 2017-12-25

Thanks for the screenshot. I've removed it to protect your personal info.

I've just escalated your post and will let you know when I hear back.

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Tony861 · 2017-12-25

All right, thanks.

Maxim · 2017-12-26

I'd recommend reaching out to Support so they take a closer look at your issue 🙂

Contact form: https://support.spotify.com/contact-spotify-support/?contact
Facebook: https://www.facebook.com/SpotifyCares/
Twitter: https://twitter.com/spotifycares

If you get an automated reply email telling you to check the Knowledgebase or the Spotify Community, you need to reply back to it, even if it's from a no-reply address. Spotify Support usually replies within 24-48 hours.

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Tony861 · 2017-12-27

Thank you very much.

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