Spotify Community

Holger1308 · 2019-08-27

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I allowed to Spotify getting money from my bank. They booked 10 Cent (0.10 EUR) but nothing happens. My Abo is "free". No Premium.

Questuon: how long needs Spotify to Update my Account to Premium?

Billy-J · 2019-08-27

Hey @Holger1308, thanks for reaching out to the Community!

To confirm, you've been charged but haven't been able to use your Premium subscription?

Keep me posted 🙂

Billy-JSpotify Star

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Holger1308 · 2019-08-27

Yes, no subscription

Billy-J · 2019-08-27

Thanks for confirming.

Could you also send me a screenshot of your Reciepts page? Make sure to hide sensitive info when posting to the Community.

Keep me updated 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

Holger1308 · 2019-08-27

I have not received the 0.10 back. I make it, if received. Hope you mean that.

Billy-J · 2019-08-27

In this case, I'd recommend checking out Spotify's refund policy > Don't want Premium afterall? section for what to do next.

Have a great day 🙂

Billy-JSpotify Star

Help others find this answer and click "Accept as Solution".

If you appreciate my answer, maybe give me a Like.

Note: I'm not a Spotify employee.

How long lasts Premium - update when 0.10 Euro