I can’t enter card details to pay for a subscription

[toyosi]

I’m trying to resubscribe to a premium plan, but I when I click on the plan I want, the payment page does not include the input boxes in which I should ordinarily enter my card details and pay. It says “credit or debit cards” with the Visa and Mastercard logos, payment details, “buy now” and a disclaimer, but no “card name” “card number” “PIN” or anything of the sort. And when I click on “buy now” it’s just an unending processing thing (those three grey circles) that shows on my screen. I’ve tried on my iPhone 8 Plus and my HP computer and it’s the same thing. I’m in Nigeria.

[Maxim]

Hey @toyosi ,

Thanks for coming to the Community.

Spotify is aware of difficulties with payments and purchases in Nigeria. As far as I know, this can also affect cards where it has previously worked.

You can check out the ongoing issue at https://community.spotify.com/t5/Ongoing-Issues/Difficulties-with-payments-and-purchases-in-Nigeria/.... 🙂

[user-removed]

I’m having the same issues too