Help Wizard

Step 1


I got charged but Premium isn't working

I got charged but Premium isn't working






(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)


My Question or Issue

I am paying for Premium Spotify (got charged in my bank account), but it still says that I have the free plan and I still have adds.

1 Reply

Hello @user-removed!

Sorry to hear you're having trouble with this, no worries though - I'll be here to help. I'd recommend checking out this Support article for the next steps to take.

Let me know how you get on and have a nice day!

Jose_MSpotify Star
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