I have 2 payments going out my account. how do I find the other account?

[#1]

I’ve got 2 payments going out my bank account every month. As far as I know I only pay for my own individual account. How do I stop the 2nd payment from going out my bank account? £20 is going each month when I just have 1 account

[Prague]

Hellooo, If you're seeing two payments coming out of your bank account for Spotify and you believe you only have one Premium account, there could be a couple of reasons for this.

Firstly, it's possible that someone else has access to your account and has set up a separate Premium subscription using your payment information. To check this, log in to your Spotify account and go to your account overview. From there, you should be able to see all the Premium subscriptions associated with your account. If you see a subscription that you don't recognize, it's possible that someone else is using your account. In this case, you can remove the unauthorized user from your account by following the steps outlined on the Spotify website.

If you don't see any additional subscriptions associated with your account, it's possible that the second payment is for another service or subscription that you may have forgotten about. To confirm this, review your bank statements for any other recurring payments that could be associated with Spotify.

If you've determined that the second payment is indeed associated with Spotify, the best course of action is to contact Spotify customer support directly. They will be able to assist you in identifying the source of the second payment and help you cancel any unwanted subscriptions. You can contact Spotify customer support through the Spotify website or by using the contact information listed on your bank statement for the second payment.

Hope I could be of assistance,

-Prague the Dog