I have been charged twice in a month

[Sarah72_3991]

 I just got a message from my bank stating that i have been deducted by spotify but what bothered me is that i had paid this month charges is there any way you can solve this error?

Thanks.

[Ivan]

Hey there @Sarah72_3991, 

Thanks for posting on the Community about this.

Keep in mind we charge each Premium plan only once per month. Sometimes users may create more than one account for different reasons and in such a case you might have two or more Premium accounts.

If you notice multiple Spotify payments in the same month, we recommend checking out this help page to find out if you aren't paying for multiple Premium accounts. 

Keep us posted! We'll be happy to lend a hand if you need more help.  

[Sarah72_3991]

Hi this is my quick update when regards on being charged twice. I already checked if i had a multiple premium accounts but unfortunately i don't and i the fact that i have been charged twice in a different bank accounts is there any way that you can find a better solution to this problem.?

[CarlosE]

Hi there @Sarah72_3991,

Thanks for getting back in touch.

We're sorry to hear that you're still experiencing this. In this case, we recommend to reach out to our Support team so they can take a look at your account and further assist you with this. You can do so through any of these channels.

We hope it gets sorted out soon. If you have any questions or need anything else, we're always a post away.

Cheers!