Impossible to change country or pay

[mikaelsm2]

Having moved from Hong Kong to Netherlands and my Hong Kong credit card being killed. Spotify notified me of missing payment. I went into system to add my new Netherland card, however, spotify does not accept card since it wasnt issued in Hong Kong. I try to change country but that isnt possible. Country change tabs dont work. Dont want to loose my premium account. 

[Maxim]

Hey @mikaelsm2 ,

Thanks for coming to the Community.

It should work the way you tried it, however, in some cases, those steps, unfortunately, don't work. In such a case, you'll need to cancel your subscription and wait for it to end. You keep your playlists and saved music when your account is free. You can also still log in and play with ads.

Once it has ended, you'll be able to update your country setting by using the dropdown menu on your account page and then subscribing again using your new payment method. 

Let me know how it goes 🙂

[mikaelsm2]

Thanks, I will give that a go! 

[mikaelsm2]

Its funny, I canceled which was in effect basically immediately since payment was overdue, of course. It worked just fine to go in and change country after it was no longer Premium. The only problem is I now get to the US Premium site in USD and not Netherlands with Euro. This site have some serious flaws but thanks for getting me this far 😃

[Eni]

Hey @mikaelsm2, 

Thanks for your reply. 

We're glad to know that now your payment method is working as expected. 

Could you let us know which site appears to you in USD? Sending us a screenshot of it would come in handy. You can attach it to your next response by using the Insert image option in the post editor. Make sure not to send any private info.

We'll be waiting for your reply.