Payment failed

[tryoung2]

Free/Premium

Country usa

Device ios

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

My premium account was suspened when spotify quit accepting payment throught Itunes.  I continue to receive "Payment Failed" messages after trying re-subscribe to premium 10+ times over 4 days using different devices and two different valid credit cards. I've called the bank, it's not their issue and the bank doesn't show spotify has tried receive a payment. 

[tryoung2]

... and I've used three different browsers.... edge, safari and google

[MihailY]

Hey @tryoung2,

Thanks for reaching out.

In order to use a new payment method for your Spotify plan, you need to cancel the subscription through your Apple account, wait for the account to revert to free and then re-subscribe here.

We hope this helps.