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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5341 Views
  • 23 replies
  • 2 likes
  • 5341 Views
  • 23 replies
  • 2 likes

Subscription

I have a premium plan and for whatever reason Spotify is taking $10 almost every . I noticed that I kept seeing Spotify payments more frequent and I just checked.

  • Casual Listener
  • I have a premium plan and for whatever reason Spotify is taking $10 almost every . I noticed that I kept seeing Spotify payments more frequent and I just checked.
  • Luan
  • Spotify Star
  • 193 Views
  • 1 replies
  • 0 likes
  • 193 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with subscription

Previously, I used the student offer, but for some reason my offer changed to regular premium, I tried to switch to a student but I was told that this offer has already been used, although I have been using this offer for 2 years, how could I solve t...

  • Newbie
  •  Previously, I used the student offer, but for some reason my offer changed to regular premium, I tried to switch to a student but I was told that this offer has already been used, although I ha...
  • Alex
  • Spotify Legend
  • 255 Views
  • 1 replies
  • 0 likes
  • 255 Views
  • 1 replies
  • 0 likes

Can i see in which accounts. my credit card info has been used?

PremiumCountryMexicoMy Question or IssueI have had 2 payments for a while. i always attributed for a single payment that just reflected twice. so i just wanted to verify if i maybe had 2 accouts with recurrent subscription

  • Newbie
  • Premium Country Mexico My Question or Issue I have had 2 payments for a while. i always attributed for a single payment that just reflected twice. so i just wanted to verify if i maybe had 2 acco...
  • Maxim
  • Spotify Star
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo account influences my personal recommendations

is it possible that all music tracking, including release radar and mix of the week, is also completely separated in a duo subscription?

  • Visitor
  • is it possible that all music tracking, including release radar and mix of the week, is also completely separated in a duo subscription?
  • Novy
  • Moderator
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Suscripción

Tengo vinculada mi cuenta premium a facebook, el problema es que perdí mi cuenta de facebook y no puedo ingresar seción en Spotify premium.....Quisiera saber, ¿Cómo puedo cancelar la suscripción ? Ya que tengo vinculada mi tarjeta para cobro automáti...

  • Visitor
  • Tengo vinculada mi cuenta premium a facebook, el problema es que perdí mi cuenta de facebook y no puedo ingresar seción en Spotify premium..... Quisiera saber, ¿Cómo puedo cancelar la suscripción ? ...
  • OscarDC
  • Moderator
  • 166 Views
  • 1 replies
  • 0 likes
  • 166 Views
  • 1 replies
  • 0 likes

Superuser Contribution transfer to ne gallaxy phone music moved but not premuim. Can't listen to music.

PlanFree/PremiumCountry Device Galaxy A42(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue transfer my premuim

  • Visitor
  • Plan Free/Premium Country   Device Galaxy A42 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Iss...
  • Yordan
  • Moderator
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution Gift cards not working anymore

PlanStudent PremiumCountryAustraliaDeviceWindows ComputerOperating SystemWindows 10 My Question or IssueHello, I had some difficulties with renewing my most recent subscription. In the last year, I have been using one of my MasterCard gift cards to r...

  • Newbie
  •   Plan Student Premium Country Australia Device Windows Computer Operating System Windows 10   My Question or Issue Hello, I had some difficulties with renewing my most recent su...
  • Eni
  • Moderator
  • 578 Views
  • 1 replies
  • 0 likes
  • 578 Views
  • 1 replies
  • 0 likes

Canceling after payment is made

If i just got charged my monthly payment. If i cancel will i still have access to premium until the following bill is due ?

  • Visitor
  • If i just got charged my monthly payment. If i cancel will i still have access to premium until the following bill is due ? 
  • AdamDam
  • Spotify Star
  • 296 Views
  • 3 replies
  • 0 likes
  • 296 Views
  • 3 replies
  • 0 likes

Superuser Contribution Not being able to buy premium at all

PlanFreeCountryU.S.ADevicesSamsung A51 5G, Asus Gaming LaptopOperating SystemAndroid 10, Windows 10 My Question or IssueI cannot buy premium in any way with my gift card that I got for myself. Still have way more than enough balance on it. I tried us...

  • Visitor
  • Plan Free Country U.S.A Devices Samsung A51 5G, Asus Gaming Laptop Operating System Android 10, Windows 10   My Question or Issue I cannot buy premium in any way with my gift card that...
  • Alex
  • Spotify Legend
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not start my weekly subcribtion

PlanPremiumCountryINDONESIADevice(Redmi note 11)Operating System(MIUI) My Question or IssueI tried to subscribe for weekly, but everytime spotify redirect to the payment option it gets error and said that failed to login

  • Visitor
  • Plan Premium Country INDONESIA Device (Redmi note 11) Operating System (MIUI)   My Question or Issue I tried to subscribe for weekly, but everytime spotify redirect to the payment opti...
  • Vasil
  • Moderator
  • 137 Views
  • 1 replies
  • 0 likes
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Duo

Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country. I have an IPhone 11 and my boyfriend has a Samsung.

  • Newbie
  • Me and my boyfriend live under the same roof and recently got Premium Duo and every time I type in our address, it says I’m from a different country.  I have an IPhone 11 and my boyfriend h...
  • Vasil
  • Moderator
  • 493 Views
  • 1 replies
  • 0 likes
  • 493 Views
  • 1 replies
  • 0 likes

Superuser Contribution I'm having issues renewing my subscription

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Eni
  • Moderator
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't update payment info

PlanPremiumCountryUnited StatesDeviceDell ChromebookOperating SystemChrome OS My Question or IssueI can't update my payment on my phone. The FAQ says this is normal for the apple app, but I don't have an iphone. Tried to update my payment info on my ...

  • Casual Listener
  • Plan Premium Country United States Device Dell Chromebook Operating System Chrome OS   My Question or Issue I can't update my payment on my phone. The FAQ says this is normal for the a...
  • AndresM
  • Spotify
  • 513 Views
  • 3 replies
  • 0 likes
  • 513 Views
  • 3 replies
  • 0 likes

Solved!! Family accont, break loose one member to free spotify

HI, I have 4 person in our family account. Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playlists) How do i do that?

  • Casual Listener
  • HI,   I have 4 person in our family account.  Now a want to "break loose" one member (moved from us), and want to put that memeber on a spotify free account (so she dont loose the playli...
  • AdamDam
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cancelar conta Premium pre-pago 14 dias

Bom dia, recebi um email que poderia cancelar a assinatura que fiz Premium pre-pago de um ano em 14 dias, mas de todas as formas que indicam, nao consigo cancelar a conta, nem pelo email breakup@spotify.com.

  • Newbie
  • Bom dia, recebi um email que poderia cancelar a assinatura que fiz Premium pre-pago de um ano em 14 dias, mas de todas as formas que indicam, nao consigo cancelar a conta, nem pelo email breakup...
  • Vasil
  • Moderator
  • 384 Views
  • 3 replies
  • 1 likes
  • 384 Views
  • 3 replies
  • 1 likes

Editing your playlist after switching to Family

Hi there! We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there something we might have missed? Looking for each member to be a...

  • Visitor
  • Hi there!   We recently switched from Premium to Family with a total of 4 people on the account. My son noticed that he cannot edit his own playlists but can just create new ones? Is there som...
  • Maxim
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • 151 Views
  • 1 replies
  • 0 likes

I can't apply for a premium account

I have tried to get a premium account for months now, but for some reason I can't It keeps saying payment unsuccessful, please look into it. Thank you

  • Visitor
  • I have tried to get a premium account for months now, but for some reason I can't   It keeps saying payment unsuccessful, please look into it. Thank you
  • Maxim
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Superuser Contribution Change of country

I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?

  • Visitor
  • I have a Greek contact but I am going to travel abroad in Asia for a few months . Will I have any problem because of changing origin or server ?
  • OscarDC
  • Moderator
  • 167 Views
  • 1 replies
  • 0 likes
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Hulu and Spotify

I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.

  • Newbie
  • I have a student prenium account and it is not letting me link it with my hulu account. It only gives me the option to pay for the hulu subscription.
  • Alex
  • Spotify Legend
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Spotify inserted adverts at the start and end of podcasts as a premium user.

Hi I have been using a family subscription for some time now. Why do I have adverts at the start and end of the podcast I am listening too? Now, before a moderator or whoever else jumps in here and say this is "some podcast creators may include third...

  • Casual Listener
  •   Hi I have been using a family subscription for some time now.  Why do I have adverts at the start and end of the podcast I am listening too?  Now, before a moderator or whoever ...
  • bcelt-_91s2gk
  • Newbie
  • 444 Views
  • 3 replies
  • 1 likes
  • 444 Views
  • 3 replies
  • 1 likes