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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Maxim
  • Spotify Star
  • 83997 Views
  • 30 replies
  • 5 likes
  • 83997 Views
  • 30 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 45797 Views
  • 19 replies
  • 3 likes
  • 45797 Views
  • 19 replies
  • 3 likes

Making payments, but I keep getting asked to upgrade.

several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've paid for the month with the new card, i'm asked to ...

  • Casual Listener
  • several times lately i've been asked to re-subscribe to premium. This first time, i assumed it was because i updated payment method with my new credit card. But even though i have reciepts that i've ...
  • Billy-J
  • Spotify Star
  • 432 Views
  • 3 replies
  • 0 likes
  • 432 Views
  • 3 replies
  • 0 likes

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  • Casual Listener
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  • Billy-J
  • Spotify Star
  • 381 Views
  • 1 replies
  • 0 likes
  • fees
    Payment
    Premium
  • 381 Views
  • 1 replies
  • 0 likes

[Other] Switched to Premium Duo by accident, no option to switch back to Premium

I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.

  • Regular
  • I accidentally switched to Premium Duo and was charged for it but only want a regular premium account. When I go into Change Plan there is no option to switch back to regular Premium.
  • Billy-J
  • Spotify Star
  • 932 Views
  • 5 replies
  • 0 likes
  • Other
  • 932 Views
  • 5 replies
  • 0 likes

Superuser Contribution Cobro con cuenta FREE

Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP: 22 Mar 2021ADYENMX*SPOTIFY RSM$ 115

  • Visitor
  • Mi cuenta dice que tengo el plan FREE, sin embargo me están cargando 115 MXP:  22 Mar 2021 ADYENMX*SPOTIFY RSM $ 115
  • Jeremy
  • Spotify
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to cancel my premium subscriptions ? I can't find " Change plan" under plan section

PlanPremiumCountryIndia Device(Samsung Galaxy S10 plus, Macbook Pro 2019)Operating System(iOS 10, MacOs) My Question or Issue

  • Visitor
  •   Plan Premium Country India   Device (Samsung Galaxy S10 plus, Macbook Pro 2019) Operating System (iOS 10, MacOs)   My Question or Issue  
  • Jeremy
  • Spotify
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Buy Premium?? Help

I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Google Chrome on laptop) as well as Incognito mode. It k...

  • Newbie
  • I'm trying to purchase the Duo Premium account. but when I enter all my credit card information it just gives me an error. Ive tried different browsers (Safari on my Iphone, AVG Secure Browser, Googl...
  • Jeremy
  • Spotify
  • 581 Views
  • 1 replies
  • 0 likes
  • 581 Views
  • 1 replies
  • 0 likes

Code doesn't work

PlanPremium DuoCountrySwitzerland DeviceVivo Nex SOperating SystemAndroid My Question or IssueI bought two codes at Aldi Suisse for 13 Chf each. For the continuing the premium duo account for another two month. I wanted to enable the codes on the web...

  • Newbie
  • Plan Premium Duo Country Switzerland  Device Vivo Nex S Operating System Android    My Question or Issue I bought two codes at Aldi Suisse for 13 Chf each.  For the con...
  • Billy-J
  • Spotify Star
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

[Android][Social] Volgende afschrift

Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt afgeschreven, is dat dan gewoon weer 31 maart of is...

  • Casual Listener
  • Ik heb mijn spotify premieum al een tijdje en die werd elke 31e afgeschreven, maar februari had maar 29 dagen dus werd het 3 maart afgeschreven. Nu is mijn vraag om welke datum het nu dan weer wordt ...
  • Billy-J
  • Spotify Star
  • 839 Views
  • 3 replies
  • 0 likes
  • Android
    Social
  • 839 Views
  • 3 replies
  • 0 likes

Solved!! cancel premium

planPremium i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits.now my question is if i cancel my spotify premium, how much time will i get? is it one month? like if i cancel m...

  • Regular
  • plan Premium   i know that if i cancel my premium, i am still able to get some time using my account as a free account with premium benefits. now my question is if i cancel my spotify premiu...
  • Brunelicia
  • Community Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • 685 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem in payment to renew subscription

PlanPremium FamilyCountrySpainDevice(Xiaomi Redmi + HP laptop)Operating SystemWindows 10 My Question or Issue Hello everyone, thank you very much, I think it is a frequent problem: a few days ago I received the typical message "we could not renew you...

SQS_3989_0-1616504210456.png
  • Casual Listener
  • Plan Premium Family Country Spain Device (Xiaomi Redmi + HP laptop) Operating System Windows 10   My Question or Issue   Hello everyone, thank you very much,   I think it ...
  • CarlosE
  • Moderator
  • 1965 Views
  • 12 replies
  • 0 likes
  • paymen
    renew subscription
  • 1965 Views
  • 12 replies
  • 0 likes

[All Platforms][Subscription][India] A recurring annual Premium subscription

I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without any intimation at all, I was just shoved into the Fre...

  • Casual Listener
  • I have been using Spotify Premium's annual subscription for the past 2 years. Is there a way to make this a recurring payment. The problem is that when my 2019-2020 ended in December 2020, without an...
  • Jose_M
  • Spotify Star
  • 535 Views
  • 1 replies
  • 0 likes
  • All Platforms
    Other
  • 535 Views
  • 1 replies
  • 0 likes

Family price increase

1 month ago I subscribed a family subscription and now Spotify increases its price. Is there a way to contact the customer support service (provided there is one)? Or is this the only way to ask some information?

  • Music Fan
  • 1 month ago I subscribed a family subscription and now Spotify increases its price.   Is there a way to contact the customer support service (provided there is one)? Or is this the only way to...
  • PaulMac
  • Roadie
  • 7555 Views
  • 8 replies
  • 4 likes
  • 7555 Views
  • 8 replies
  • 4 likes

Superuser Contribution Spotify + Hulu

Spotify Premium (USA) My Question or IssueToday (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went through. Immediately, I processed the payment with a new method...

  • Newbie
  • Spotify Premium (USA)   My Question or Issue Today (March 23, 2021) I was listening to Spotify when I got disconnected. I noticed an email from you guys saying that the payment did not went t...
  • Mihail
  • Spotify Legend
  • 456 Views
  • 2 replies
  • 0 likes
  • 456 Views
  • 2 replies
  • 0 likes

Fallo de la página, o de mi tarjeta

Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify

  • Visitor
  • Cuando trato de canjear mi código, la página dice que hubo un error, ese problema lo tuve desde ayer porque lanzó página decía que lo intentara más tarde, ayuda Spotify 
  • OneByBoo
  • Rising Star 4
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

i'm being charged early

I bought premium for a year last september, but it says that my plan is ending in a few weeks

  • Visitor
  • I bought premium for a year last september, but it says that my plan is ending in a few weeks
  • OneByBoo
  • Rising Star 4
  • 778 Views
  • 1 replies
  • 1 likes
  • 778 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution WANTED; "Premium Family", stuck with "Premium Individual"

Premium FamilySweden Device(curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0)Operating System(Windows10) Since there is a problem with payment with creditcard, the Spotify support activated a Premium subscription on my account for single user.(the proble...

  • Regular
  • Premium Family Sweden   Device (curl 7.75.0 (x86_64-pc-win32) libcurl/7.75.0) Operating System (Windows10)   Since there is a problem with payment with creditcard, the Spotify suppo...
  • Mihail
  • Spotify Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

Customer service

Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...

  • Casual Listener
  • Is there a way to contact customer service to fix an issue? Everything seems to point at this forum...  
  • Billy-J
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Charged for the FREE trial month

PlanPremiumCountry - Canada DeviceiPhone Hi,I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At first I though the payment was on hold but it's been fully charged on my credit card.I never ...

  • Casual Listener
  •   Plan Premium Country - Canada   Device iPhone   Hi, I've been charged for the first month of the Premium Subscription wich was supposed to be a free trial month. At firs...
  • Billy-J
  • Spotify Star
  • 514 Views
  • 3 replies
  • 0 likes
  • 514 Views
  • 3 replies
  • 0 likes

Voucher is accepted, but not activated

PlanPremiumGermanyDevicePC, Motorola G5 PlusOperating SystemWindows 10, AndroidMy Question or IssueOn 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Premium account monthly. On the 23rd day of every month, an amount of 9,99 ...

  • Casual Listener
  • Plan Premium Germany Device PC, Motorola G5 Plus Operating System Windows 10, Android My Question or Issue On 2/7/21 I've redeemed an 60 € voucher, but I'm still being charged for my Prem...
  • FNick
  • Casual Listener
  • 874 Views
  • 2 replies
  • 0 likes
  • 874 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift c...
  • Novy
  • Moderator
  • 45797 Views
  • 19 replies
  • 3 likes
  • 45797 Views
  • 19 replies
  • 3 likes