Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • nacho121
  • Visitor
  • 11260 Views
  • 24 replies
  • 2 likes
  • 11260 Views
  • 24 replies
  • 2 likes

Solved!! Charged twice by Spotify and Google Play

I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending

  • Casual Listener
  • I subscribed to DUO and as the free trial ended I was charged twice. By Spotify and by Google Play. Same date, same amount. They are not in pending  
  • Jose_M
  • Spotify Star
  • 747 Views
  • 6 replies
  • 0 likes
  • 747 Views
  • 6 replies
  • 0 likes

Solved!!Superuser Contribution Cancelling 3 month Premium early

I'm just curious, If I cancel a 3 month trial for 99c early, like one month early, will it end on the day I cancelled it or will it end when the 3 months is over. Because whenever I press cancel subscrpition is says it will switch to free mode.

  • Casual Listener
  • I'm just curious, If I cancel a 3 month trial for 99c early, like one month early, will it end on the day I cancelled it or will it end when the 3 months is over. Because whenever I press cancel subs...
  • Lyubka
  • Moderator
  • 25518 Views
  • 8 replies
  • 0 likes
  • 25518 Views
  • 8 replies
  • 0 likes

Can you cancel a three month premium subscription after one month and later continue?

My Question or IssueSo can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left?Because I don´t need offline music for another 3 months...

  • Casual Listener
  • My Question or Issue So can you use the three months premium for the Samsung account for one month and then cancel the subscription and then later continue it and use the two months that are left? ...
  • kaworu_bloodpaw
  • Roadie
  • 274 Views
  • 3 replies
  • 0 likes
  • 274 Views
  • 3 replies
  • 0 likes

CREDIT CARD HAS MONEY ON IT, BUT SPOTIFY KEEPS DECLINING

I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD. THE NEW CARD WON'T GO THROUGH. IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCLUDING CANVA AND OTHERS, BUT SPOTIFY DOESN'T ACCEPT THIS CARD. YES, I DID CHECK ...

  • Casual Listener
  • I'VE TRIED MULTIPLE TIMES TO CHANGE MY CREDIT CARD.  THE NEW CARD WON'T GO THROUGH.     IT'S ACCEPTED ON MULTIPLE OTHER SITES WHERE I HAVE RECURRING SOFTWARE SUBSCRIPTIONS INCL...
  • kaworu_bloodpaw
  • Roadie
  • 1743 Views
  • 2 replies
  • 0 likes
  • 1743 Views
  • 2 replies
  • 0 likes

changed country and now I cant pay the premium

I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last country i was in and when i try to pay with the card of t...

  • Visitor
  • I already switch country in my profile and waited for my last subscription to end to add my new card of the country im in when i try to pay for premium im m still getting the offer of the last countr...
  • kaworu_bloodpaw
  • Roadie
  • 168 Views
  • 1 replies
  • 0 likes
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium not reflected on account even the payment is done

I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assuming a glitch, but same thing happing again is not ...

  • Visitor
  • I have done the payment for the premium for Spotify, but it is not being reflected on my Spotify account and the money is already being deducted. This happened last year as well but I overlooked assu...
  • Joan
  • Moderator
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to I change payment method?

My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant update the country without updating the payment metho...

  • Visitor
  • My Spotify is UK. I had a UK card. Now I dont have that card. Online it says to update the new payment method with new card (NZ), yet you can not update it without updating the country, but I cant up...
  • MihailY
  • Moderator
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

i pay for premium but my plan says free

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Bittencourt
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duo Share Link Does not work - Says it is expired

The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. No VPN is being used. The link is showing as expire...

  • Casual Listener
  • The link to share a Premium Duo account is not working. It is saying that it is expired a new link will be generated. No new link has been generated. We are at the same address on different devices. ...
  • MihailY
  • Moderator
  • 1707 Views
  • 5 replies
  • 0 likes
  • Account
    Duo
    Premium
  • 1707 Views
  • 5 replies
  • 0 likes

Superuser Contribution premium

why i canT get premium account?

  • Visitor
  • why i canT get premium account?
  • Novy
  • Moderator
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

I am getting charged for 2 accounts but my account shows only one.

I am getting charged for family and individual. My account only shows family. How do I find/cancel individual?

  • Visitor
  • I am getting charged for family and individual. My account only shows family. How do I find/cancel individual?
  • kaworu_bloodpaw
  • Roadie
  • 287 Views
  • 2 replies
  • 0 likes
  • 287 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Upgrade to Dual Premium failed

My Question or Issue I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made the payment to change it to a Duo plan but got several 404 err...

AfonsoNeto_0-1672921503981.png AfonsoNeto_1-1672921623155.png
  • Casual Listener
  • My Question or Issue   I had an active Individual Premium account that would expire on March 2023. I tried to upgrade my account to a Duo Premium plan so I could use it with my wife. I made ...
  • Yordan
  • Moderator
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Superuser Contribution Impossible to put my address for my duo subscription

i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.

  • Visitor
  • i can't enter my address on my duo subscription. When i try to do it, it says that's not enough precise. But it's literally all i can tell for my address.
  • Joan
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution pourquoi l'offre duo ne fonctionne pas pour le compte invité?

je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?

  • Visitor
  • je viens de souscrire à l'abonnement duo avec ma fille nous avons la même adresse mais elle a toujours des publicités comme avec la version gratuite?
  • Lyubka
  • Moderator
  • 674 Views
  • 1 replies
  • 0 likes
  • 674 Views
  • 1 replies
  • 0 likes

Superuser Contribution It says "payment issue" when I'm trying to pay for the premium

I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checked all the settings in my bank account, the payment ...

  • Casual Listener
  • I have enough money on my balance to pay and I used the same card before, but something went wrong. My bank support says that the problem is on Spotify side, they don't see a payment requests. Checke...
  • Lyubka
  • Moderator
  • 183 Views
  • 1 replies
  • 0 likes
  • 183 Views
  • 1 replies
  • 0 likes

Superuser Contribution je ne peux pas activer ma carte cadeau sur mon abonnement premium

le message suivant apparait:Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne pouvez pas combiner avec un code Premium.pourtant j'a...

  • Visitor
  • le message suivant apparait: Vous ne pouvez pas activer ce code Premium sur votre compte. Cela s'explique probablement par le fait que vous avez un abonnement existant à Spotify Premium que vous ne ...
  • MihailY
  • Moderator
  • 498 Views
  • 1 replies
  • 0 likes
  • 498 Views
  • 1 replies
  • 0 likes

I can't change my credit card information. It won't let me update it.

I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?

  • Visitor
  • I've followed the directions to update my credit card information and when I try and find "update" on the account page, there is no update. How do I change my credit card information?
  • Maxim
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • 179 Views
  • 1 replies
  • 0 likes

Cannot unsubscribe to DUO

PlanDuo/PremiumCountryU.S.DeviceMultipleOperating SystemMultiple My Question or IssueI unsubscribed myself from DUO but my ex-partner was the primary account. Now my Credit card is being charged each month and I cannot stop it. My only options would ...

  • Visitor
  •     Plan Duo/Premium Country U.S. Device Multiple Operating System Multiple   My Question or Issue I unsubscribed myself from DUO but my ex-partner was the primary account....
  • Maxim
  • Spotify Star
  • 720 Views
  • 1 replies
  • 0 likes
  • 720 Views
  • 1 replies
  • 0 likes