Help Wizard

Step 1

NEXT STEP

Subscriptions

Ask here for help with Premium, payments and trials.

Start a topic

Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6170 Views
  • 23 replies
  • 2 likes
  • 6170 Views
  • 23 replies
  • 2 likes

Australian account being charged in internationally currency (£GBP)

PlanPremium FamilyCountryAustralia My Question or IssueI am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the last year, from October 2019, I have been charged the AUD equivalent...

  • Casual Listener
  • Plan Premium Family Country Australia   My Question or Issue I am and always have been based in Aus with a family subscription which should be $17.99. I have recently noticed that for the ...
  • SimK1
  • Visitor
  • 666 Views
  • 4 replies
  • 0 likes
  • 666 Views
  • 4 replies
  • 0 likes

Solved!! Subscription cancelled by its own.

Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below), but yesterday I was thrown out from my account and my plan changed to 'Free...

  • Casual Listener
  • Plan Free/Premium Country Turkey Device Macbook Pro 14' Operating System MacOS   My Question or Issue Hi. I've paid for my subscription for 18 months (the screenshot is below...
  • SergeiGL
  • Casual Listener
  • 313 Views
  • 4 replies
  • 0 likes
  • 313 Views
  • 4 replies
  • 0 likes

Superuser Contribution Cancelei a assinatura e me cobraram

No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.

  • Visitor
  • No mês anterior, cancelei a assinatura e hoje novamente foi debitado o valor de R$24,90. Não vou mais utilizar o app e quero o valor estornado.
  • OscarDC
  • Moderator
  • 163 Views
  • 1 replies
  • 1 likes
  • 163 Views
  • 1 replies
  • 1 likes

Superuser Contribution Change on suscription

Hi! everyoneI used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how can I avoid this?

  • Casual Listener
  • Hi! everyone I used to have a student subscription to Spotify, but now I got the duo subscription. I changed it already to the duo one. Do you know if I'll get charged the student one also? or how c...
  • OscarDC
  • Moderator
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Spotify gift card

I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my email. I put in my regular email, as I thought that’s t...

  • Visitor
  • I bought my Spotify Premium gift card from Safeway about an hour ago. I’m going on a trip and I though this would be an excellent opportunity to buy it. Once I typed in the code, it asked for my emai...
  • Sebasty
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution I need to unsubscribe my account but I have no way to log in

PlanPremiumCountryArgentina DeviceNotebook, Motorola moto g Operating SystemAndroid My Question or IssueHi guys. I really need to unsubscribe my account because ican´t log in. I´ve opened my spotify account thru Facebook then i deleted my facebook ac...

  • Casual Listener
  •   Plan Premium Country Argentina   Device Notebook, Motorola moto g  Operating System Android    My Question or Issue Hi guys. I really need to unsubscribe my acc...
  • EliBagilet20
  • Casual Listener
  • 239 Views
  • 3 replies
  • 0 likes
  • 239 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem with Premium Family payment

PlanPremium FamilyCountry France Device(Samsung Galaxy S9, Macbook Air late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) I'm now into the second week of trying to renew my Premium Family account. Each time I have tried to make the pay...

  • Regular
  • Plan Premium Family Country France   Device (Samsung Galaxy S9, Macbook Air late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   I'm now into the second week ...
  • Yordan
  • Moderator
  • 484 Views
  • 5 replies
  • 0 likes
  • 484 Views
  • 5 replies
  • 0 likes

After upgrading my account my profile split into 2 and i lost my following and followers list.

PlanPremium 3 monthsCountry Operating System(Windows 11) My Question or IssueI just upgraded my account and when I logged out and logged in back, my pfp, followers and following list was gone. I can search my name and see my old profile. I can even f...

  • Visitor
  •   Plan Premium 3 months Country   Operating System (Windows 11)   My Question or Issue I just upgraded my account and when I logged out and logged in back, my pfp,  follo...
  • Maxim
  • Spotify Star
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

SPOTIFY FOR UKRAINIAN

I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.

  • Visitor
  • I’m Ukrainian and I heard that you give free Spotify Premium subscription for us , how can I get that , ‘cause I can’t see any way to get it in app.
  • Maxim
  • Spotify Star
  • 165 Views
  • 1 replies
  • 0 likes
  • 165 Views
  • 1 replies
  • 0 likes

Superuser Contribution VALID PAYMENT ADDRESS

I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS DELIQUENT

  • Visitor
  • I ENTER MY EXACT ADDRESS AS IT APPEARS ON MY STATEMENTS YET IT DOESNT ACCEPT IT AS VALID, I RECENTLY GOT A NEW BANK CARD BUT THE ADDRESS IS THE SAME AS ITS ALWAYS BEEN, PLEASE ADVISE, MY ACCOUNT IS D...
  • Novy
  • Moderator
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't pay for premium

I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it works fine otherwise. It also isn't a connection issue ...

  • Visitor
  • I stopped paying for premium a few months ago but now I wanna start my Premium account again. However whenever I type in my credit card info it says "payment failed". The card isn't the issue it work...
  • Novy
  • Moderator
  • 185 Views
  • 1 replies
  • 0 likes
  • 185 Views
  • 1 replies
  • 0 likes

Spotify Duo

Hello, Due to a change of banking account, and temporarely not able to pay by Credit Card, I bought a pre-paid card. But when I try to add it to my account, it says unable to redeem code, due to Spotify duo not payable via prepaid???Is this normal?

  • Newbie
  • Hello,    Due to a change of banking account, and temporarely not able to pay by Credit Card, I bought a pre-paid card. But when I try to add it to my account, it says unable to redeem co...
  • Taylith
  • Community Legend
  • 312 Views
  • 2 replies
  • 1 likes
  • 312 Views
  • 2 replies
  • 1 likes

Subscription plan

HiI started a 3 months plan in april for 109 SEK a month. What will it cost me in August? kind regards Klara Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Hi I started a 3 months plan in april for 109 SEK a month. What will it cost me in August?  kind regards    Klara     Device (iPhone 8, Samsung Galaxy 9, Macbook ...
  • Taylith
  • Community Legend
  • 147 Views
  • 1 replies
  • 1 likes
  • 147 Views
  • 1 replies
  • 1 likes

Duplicate subscriptions

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Maxim
  • Spotify Star
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems in payments with credit card in Spotify Premium Family

PlanFamily PremiumCountrySpain DeviceGoogle Pixel 4A, Macbook Pro 2020Operating SystemAndroid 11, MacOS Catalina My Question or IssueSince some weeks ago, I am receiving an error message saying that the payment with the credit card was not possible.I...

  • Newbie
  • Plan Family Premium Country Spain   Device Google Pixel 4A, Macbook Pro 2020 Operating System Android 11, MacOS Catalina   My Question or Issue Since some weeks ago, I am receivi...
  • Eni
  • Moderator
  • 868 Views
  • 5 replies
  • 4 likes
  • 868 Views
  • 5 replies
  • 4 likes

Superuser Contribution Payment Problems

Hi,I have been using Spotify Family since 2016 without any problems until... todayMy sister received an email saying that I have removed her from the family plan (which I did not) and later my other family members also received the same message.I've ...

  • Newbie
  • Hi, I have been using Spotify Family since 2016 without any problems until... today My sister received an email saying that I have removed her from the family plan (which I did not) and later my ot...
  • OscarDC
  • Moderator
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Superuser Contribution How to upgrade subscription

How do I upgrade my subscription from premium to duo? It’d not allowing me

  • Visitor
  • How do I upgrade my subscription from premium to duo? It’d not allowing me
  • OscarDC
  • Moderator
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Can't signup to Duo because it doesn't accept my address

PlanPremium duo Country Brasil My Question or Issue I'm trying to be added to my girlfriend's Duo SIM plan, we're living in the same house but Spotify is saying that the addresses aren't the same but I'm inserting the same address that's on my Gf acc...

  • Visitor
  • Plan Premium duo  Country  Brasil    My Question or Issue   I'm trying to be added to my girlfriend's Duo SIM plan, we're living in the same house but Spotify is sayin...
  • MauriceMV
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • 225 Views
  • 1 replies
  • 0 likes

Spotify Premium Subscription Page

PlanPremiumCountryNigeriaDeviceGionee M12Operating SystemAndroid 10 My Question or IssueHi there, i've tried countless times to renew my Spotify premium subscription. Most times, the payment page loads but it doesn't load the precise spot for me to i...

  • Visitor
  •   Plan Premium Country Nigeria Device Gionee M12 Operating System Android 10   My Question or Issue Hi there, i've tried countless times to renew my Spotify premium subscription....
  • Hubo
  • Community Legend
  • 1411 Views
  • 1 replies
  • 0 likes
  • 1411 Views
  • 1 replies
  • 0 likes