Lets try this again

[Honzale]

2 months family premium paid by direct debit and now I get an email saying it's not working.

This could be because: 

a) something wrong with your bank.

2 payments have been taken by you already and all my other DDs are fine.

b) cards may have expired

Nope not for another 2 years

c) insufficient funds in my account. 

Not much in there but enough to cover payment.

So why can't you receive my payment spotify? 

[SaraiSound]

I would suggest you contact support as there maybe a block on your account which the Customer Service Team will need to review and remove due to the payment fails.

Please follow the below instructions to contact via the best way for you!

Spotify Support can try to look into this for you.

Contact Spotify (via Email):https://support.spotify.com/contact-spotify-anonymous/
Official Facebook: https://www.facebook.com/SpotifyCares-227973660732160/
Official Twitter: https://twitter.com/spotifycares - Drop a DM 🙂