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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • Jeremy
  • Moderator
  • 52402 Views
  • 23 replies
  • 4 likes
  • 52402 Views
  • 23 replies
  • 4 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 32847 Views
  • 19 replies
  • 2 likes
  • 32847 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Alex
  • Moderator
  • 22128 Views
  • 8 replies
  • 1 likes
  • 22128 Views
  • 8 replies
  • 1 likes

Please remove automatic repoduction

Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in a free account, because Spotify owners have some ma...

  • Casual Listener
  • Hi, I'll write this feedback here because there isn't any dedicated area to write it. I'm sorry for my english because I'm italian. I think Spotify is a good service and it is true to include ads in ...
  • menny1
  • Casual Listener
  • 157 Views
  • 4 replies
  • 0 likes
  • 157 Views
  • 4 replies
  • 0 likes

Charged Twice!

I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?

  • Newbie
  • I have spotify and pay through my mobile phone bill. Last month i got charged twice!! i read that i will not be charged next month but I've cancelled my membership. please help?
  • Tom
  • Community Legend
  • 86 Views
  • 1 replies
  • 0 likes
  • 86 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium for student with Paypall

I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it isn't?

  • Casual Listener
  • I am a student and I want to change my account from the normal premium into the student premium, but I have just a Paypall account and no credit cards. Is it possible to join it with Paypall or it is...
  • JACKDVD
  • Casual Listener
  • 160 Views
  • 2 replies
  • 0 likes
  • 160 Views
  • 2 replies
  • 0 likes

My premium is gone

I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a month. What to do? Can someone help me?

  • Casual Listener
  • I Just saw that i Don't have premium anymore, How is this possible? It is attached to my old Facebook account, and I'm afraid that if I get premium at my new Facebook account, I have to pay twice a m...
  • KatesHere
  • Community Legend
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

[Running] My buniss

Good morning, I have no idea if this is where I should put this question, but that's it.I would like to know having a friend a printed one as it would be possible to put spotify to pass music in the store. How much would be paid, what would have to d...

  • Newbie
  • Good morning, I have no idea if this is where I should put this question, but that's it. I would like to know having a friend a printed one as it would be possible to put spotify to pass music in th...
  • MartinStoichkov
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Running
  • 227 Views
  • 1 replies
  • 0 likes

Duble credit card debit joining Student Premium

Hy, my name is Stefano, from Italy.Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one time on 19/04 at 23:59 and the second time on 20/04 ...

  • Casual Listener
  • Hy, my name is Stefano, from Italy. Joining the student premium i've got a double credit card debit, and checking the bill it results that Spotify P022EC. SWE,Stockholm has taken 4,99 EUR twice, one...
  • Maxim
  • Spotify Star
  • 125 Views
  • 3 replies
  • 0 likes
  • 125 Views
  • 3 replies
  • 0 likes

Student advantage

Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How can I fix that if ı can't use this advantage i can...

  • Newbie
  • Hello , i have a problem with , student campaign , I've done everything about payment , but i cant choose my school because there is only colleges on the options , but I'm an highscholl student . How...
  • Tom
  • Community Legend
  • 85 Views
  • 1 replies
  • 0 likes
  • 85 Views
  • 1 replies
  • 0 likes

Problemas en pago

Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como puedo reclamar?

  • Newbie
  • Buenos dias, he intentado comprar la oferta para estudiantes y en todas ellas me ha dado error. El problema es que cuando he mirado la cuenta, me han cobrado 5 veces y aun sigo sin premium. ¿como pue...
  • iamandyhill
  • Community Legend
  • 67 Views
  • 1 replies
  • 0 likes
  • 67 Views
  • 1 replies
  • 0 likes

Premium payment failed

I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balance though. What is happening. Please help. Thank yo...

  • Newbie
  • I'm paying my premium plan using my mobile provider. For this month of April, my I wasn't able to renew my subscription since it says that my credit to my prepaid is insufficient. I have enough balan...
  • Tom
  • Community Legend
  • 105 Views
  • 1 replies
  • 0 likes
  • 105 Views
  • 1 replies
  • 0 likes

Wont Let me enter payment info

My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page where I go to put in the new info. i have tried about 1...

  • Casual Listener
  • My card was cancled that was attached to my account and so spotify paused my acocunt, but now when i go to update the info it keep telling me my card info is incorrect or just wont load the page wher...
  • MattSuda
  • Spotify Star
  • 121 Views
  • 3 replies
  • 0 likes
  • 121 Views
  • 3 replies
  • 0 likes

Free Subscription - Payment of 4.99 EUR per month???

Hi Team,In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs position, unlimited switching the songs, no ads etc.I ch...

  • Newbie
  • Hi Team, In January when created my account I signed for the free trial for premium feature of Spotify for one month. Since then I am using (at least appears so) the premium version: chose songs pos...
  • Maxim
  • Spotify Star
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

Credit Card Details / Student Subscription ended simultaneously - update fails

Hi experts,I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message that something went wrong. I tried two different credit ...

  • Casual Listener
  • Hi experts, I recently got an email that my payment method for my subscription was about to end in the first week of May. I tried to update my payment details but always receive an error message tha...
  • MattSuda
  • Spotify Star
  • 114 Views
  • 3 replies
  • 0 likes
  • 114 Views
  • 3 replies
  • 0 likes

Payment didn't work. (Changed Country)

Hi,On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have access to yet. Order ID: 456774874435075Spotify Premium | 12...

  • Casual Listener
  •   Hi, On February 13 of this year, as I moved countries from Portugal (previously premium account) to Australia, I have paid for a premium account, through your website, to which I do not have...
  • TMTiago
  • Casual Listener
  • 69 Views
  • 1 replies
  • 0 likes
  • 69 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pago spotify

Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito

  • Casual Listener
  • Ya hice el cambio de targeta con el cual voy a pagar y se ha pagado y me siguen llegando mjes de que no estoy pagando...Solo hice un cambio de tarjeta de Crédito
  • CarlosGuzman
  • Newbie
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes

Subscription renewal

I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occured two days ago, hope its not too late!

  • Newbie
  • I was charged for the next month of spotify premium when I had planned on unsubscribing. Now I have been charged $10 for something I won't be using, is there any way to be refunded? The renewal occur...
  • KatesHere
  • Community Legend
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Payment won't go through, banks says cards are fine

Hi! I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months. I called the Bank and checked and there is nothing wrong w...

  • Casual Listener
  • Hi!  I got a message a few days ago that you guys can't process my payment because there is something wrong with the card number you have had. So far it had been working fine for a few months.&...
  • capdellops
  • Casual Listener
  • 259 Views
  • 5 replies
  • 0 likes
  • 259 Views
  • 5 replies
  • 0 likes

Having trouble switching to student premium (NL)

Hi all,I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayPal account, the problem is that the Spotify website w...

  • Newbie
  • Hi all, I have a premium spotify account for EUR 10 per month, but I wanted to switch to a student premium account for EUR 5 per month (I am a dutch student). While I am currently paying via my PayP...
  • Hubo
  • Spotify Star
  • 118 Views
  • 1 replies
  • 1 likes
  • 118 Views
  • 1 replies
  • 1 likes

A count payment

An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I do ?

  • Newbie
  • An hour ago I suscribed to a premium account with my debid card, the chraged has been made on my bank but on Spotify you haven't made de change of the free account to the premium account, what can I ...
  • Tom
  • Community Legend
  • 93 Views
  • 1 replies
  • 0 likes
  • 93 Views
  • 1 replies
  • 0 likes