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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

150547 Views

69 replies

10 likes

Premium for Family
  • 150547 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

96295 Views

89 replies

4 likes

  • 96295 Views
  • 89 replies
  • 4 likes

Bunch of pussies

These cowards don't have a phone number to call. Great service **bleep**bag owners

Newbie

These cowards don't have a phone number to call.  Great service **bleep**bag owners

SpotCreated

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Can't update my payment information for the last few days

This is the message I get. "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later or contact customer support."

Newbie

This is the message I get.   "Right now we're doing some system maintenance, so you are not able to manage your subscription or update your payment details. Please check back a little later o...

hhunaid

Newbie

502 Views

3 replies

0 likes

  • 502 Views
  • 3 replies
  • 0 likes

Charged multiple times for student discount

I was charged multiple times and I never received the student discount.

Visitor

I was charged multiple times and I never received the student discount.

Maxim

Spotify Star

279 Views

1 replies

0 likes

  • 279 Views
  • 1 replies
  • 0 likes

Credit Card

Hi I would like to know if with my Diners credit card from davivienda I could subscribe to the familiar plan of Spotify premium in Colombia

Newbie

Hi I would like to know if with my Diners credit card from davivienda I could subscribe to the familiar plan of Spotify premium in Colombia

Guiazz

Newbie

370 Views

1 replies

1 likes

  • 370 Views
  • 1 replies
  • 1 likes

Updating Payment info with family membership

When I opened spotify today a message came up indicating I need to update my payment information, as shown in attachment 1. When I click the update payment button it brings me to a screen where I can update my payment info but appears to be signing u...

Newbie

When I opened spotify today a message came up indicating I need to update my payment information, as shown in attachment 1. When I click the update payment button it brings me to a screen where I can...

garnettspotify

Newbie

505 Views

2 replies

0 likes

Payment
updating
  • 505 Views
  • 2 replies
  • 0 likes

Reclamo doble cobro

Buenas tardes. En el mes de mayo se me ha contado 2 veces mi suscripción premium; pensé que esto se reivindicaria al no cobrarme en el mes de junio pero no ha sido así. Quisiera saber con quién debería comunicarme para coordinar el reembolso.

Casual Listener

Buenas tardes. En el mes de mayo se me ha contado 2 veces mi suscripción premium; pensé que esto se reivindicaria al no cobrarme en el mes de junio pero no ha sido así. Quisiera saber con quién deber...

osornios

Spotify Star

1572 Views

5 replies

0 likes

  • 1572 Views
  • 5 replies
  • 0 likes

Spotify does not accpet my creditcard anymore

Spotify does not accpet my creditcard anymore. I have called my bank but they are not the cause of the problem, everything is fine for the bank. I have already use spotify premium with this card but I forgot to put some money for one month in it and ...

Newbie

Spotify does not accpet my creditcard anymore. I have called my bank but they are not the cause of the problem, everything is fine for the bank. I have already use spotify premium with this card...

meelo69

Newbie

374 Views

2 replies

0 likes

  • 374 Views
  • 2 replies
  • 0 likes

Will i get refund back ??

I cancelled my premium account on the same day as of my billing date but only after it got billed. I don't find a contact number for talking to the customer care. Can I get a refund of $9.99 for cancelling the subscription??

Newbie

I cancelled my premium account on the same day as of my billing date but only after it got billed. I don't find a contact number for talking to the customer care. Can I get a refund of $9.99 for canc...

Maxim

Spotify Star

316 Views

1 replies

0 likes

  • 316 Views
  • 1 replies
  • 0 likes

Subscription Not Working After Trouble Shooting.

The day before my premium payment went through I had to cancel my debt card due to fraudulent charges and I got a new one. Then I was alerted that my payment for Spotify didnt go through via iTunes. I promptly changed my payment info and it went thro...

Casual Listener

The day before my premium payment went through I had to cancel my debt card due to fraudulent charges and I got a new one. Then I was alerted that my payment for Spotify didnt go through via iTunes. ...

Maxim

Spotify Star

493 Views

5 replies

0 likes

  • 493 Views
  • 5 replies
  • 0 likes

Lost Premium, lost playlists?

HiI am having some financial issues right now and I am unable to pay Premium for one month, so I am planning to recover Premium next month, however I am concerned about my playlists, are they going to disappear once I lost my Premium account? Am I go...

Newbie

Hi I am having some financial issues right now and I am unable to pay Premium for one month, so I am planning to recover Premium next month, however I am concerned about my playlists, are they going...

nojgraf

Newbie

282 Views

2 replies

0 likes

  • 282 Views
  • 2 replies
  • 0 likes

Hey

HelloI use spotify for a long time. But now i have problem with my credit card . I want use free for one month until my card improves. Is that possible? Thank you merhaba ben uzun zamandır spotify kullanıcısıyımkredi kartımda bi sıkıntı olduğu için 1...

Newbie

Hello I use spotify for a long time. But now i have problem with my credit card . I want use free for one month until my card improves. Is that possible? Thank you  merhaba  ben uzun zam...

SpotCreated

Roadie

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

log in issues

hi,firstly I'd like to start by saying this is a ridiculous way of recieving help as I'm having to rewrite this message using my brothers spotify account as my issue is regarding logging in to my account, yet you have to log in to even be able to rec...

Newbie

hi, firstly I'd like to start by saying this is a ridiculous way of recieving help as I'm having to rewrite this message using my brothers spotify account as my issue is regarding logging in to...

SpotCreated

Roadie

577 Views

1 replies

0 likes

  • 577 Views
  • 1 replies
  • 0 likes

Unable to Update Payment Info

Hello, I recently had to order a new credit and my Spotify bill tried to charge 2x on the credit card on file that has been deactivated. I have tried to login to my Spotify account to update my account with many different methods and I am continue to...

Newbie

Hello,        I recently had to order a new credit and my Spotify bill tried to charge 2x on the credit card on file that has been deactivated. I have tried to login to my Spoti...

SpotCreated

Roadie

249 Views

1 replies

0 likes

  • 249 Views
  • 1 replies
  • 0 likes

Solved!! Payment with a card from a country where spotify is not available yet

Hi, I live in Argentina but my credit card is Russian. Is there absolutely no way for me to buy a spotify premium subscription here since Spotify is not available in Russia? Thank you.

Newbie

Hi,   I live in Argentina but my credit card is Russian. Is there absolutely no way for me to buy a spotify premium subscription here since Spotify is not available in Russia? Thank you.

SpotCreated

Roadie

1678 Views

1 replies

0 likes

  • 1678 Views
  • 1 replies
  • 0 likes

Updating Country after changing from Premium to Family

I followed the instructions that Spotify gives to update the country I'm living in now and there is not an option for "Actualizar Datos" in the tab "Suscrición". Where can I actually update the country? Thank you! Gracias!

Newbie

I followed the instructions that Spotify gives to update the country I'm living in now and there is not an option for "Actualizar Datos" in the tab "Suscrición". Where can I actually update the count...

SaraiSound

Roadie

328 Views

1 replies

0 likes

  • 328 Views
  • 1 replies
  • 0 likes

Payment failed.

I'm having a problem getting to Premium. When I enter the credit card information, this is coming on: Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method.I hav...

Newbie

I'm having a problem getting to Premium. When I enter the credit card information, this is coming on:  Oops, seems your card or payment provider is having a bad day. Don't worry, no money has ...

Sebasty

Community Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Lets try this again

2 months family premium paid by direct debit and now I get an email saying it's not working.This could be because: a) something wrong with your bank.2 payments have been taken by you already and all my other DDs are fine.b) cards may have expiredNope...

Newbie

2 months family premium paid by direct debit and now I get an email saying it's not working. This could be because:  a) something wrong with your bank. 2 payments have been taken by you alrea...

SaraiSound

Roadie

265 Views

1 replies

0 likes

  • 265 Views
  • 1 replies
  • 0 likes

Premium Family account

Hi, 4 month ago i started spotify premium with the 0,99€ offer. Then i decided to upgraded spotify permanently using spotify premium. A month after i discoverd that i paid 14,99€ for spotify family that i did not ask for, furthermore i discovered tha...

Newbie

Hi,   4 month ago i started spotify premium with the 0,99€ offer. Then i decided to upgraded spotify permanently using spotify premium. A month after i discoverd that i paid 14,99€ for spotify...

Maxim

Spotify Star

468 Views

1 replies

0 likes

  • 468 Views
  • 1 replies
  • 0 likes

Someone else is using my premium memberships

I'm the only one knowing my Spotify log in details, but I have notice a complete stranger is now logged in and adding playlists when listening on my phone.

Newbie

I'm the only one knowing my Spotify log in details, but I have notice a complete stranger is now logged in and adding playlists when listening on my phone.

Sebasty

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes