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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
69072 Views
18 replies
94 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
133602 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
70561 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Newbie
254004 Views
156 replies
13 likes
Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta.
Buen dia; Necesito saber como cambiar mi pago de tarjeta de credito a tarjeta debito, es urgente pues no quiero que desactiven mi cuenta.
Not applicable
182 Views
1 replies
0 likes
Hello, I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the free trial period was reduced to 30 days only! What is worse, ...
Hello, I live in Germany, I wanted to try Premium. I was promised (in the advertisement) to have 60 days Premium free, but after I gave my credit card details and received an invoice, the fr...
Spotify Star
485 Views
3 replies
0 likes
HII've notice I have been charged double for several months.I'd like this rectified Can somebody please contact me asap ThanksKatrina
HI I've notice I have been charged double for several months. I'd like this rectified Can somebody please contact me asap Thanks Katrina
Not applicable
213 Views
1 replies
0 likes
Today I have joined to spotify premium. Also I joined to students account. I hope that the first month was free but spotify had charged the first payment from student account. Can anyone help me?
Today I have joined to spotify premium. Also I joined to students account. I hope that the first month was free but spotify had charged the first payment from student account. Can a...
Not applicable
218 Views
1 replies
0 likes
I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify Premium, but it didn't update.
I moved from Sweden to Norway and got a new bank, but I'm unable to change my country (and hence my credit card details). I've followed the instructions for changing country if you have Spotify ...
Casual Listener
296 Views
2 replies
0 likes
Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account is set back to a free account. I already payed the...
Hello, I have a family premium subscription. Well now because of a bankaccount change spotify tried to write down the subscription of an emptybank account. I wasn't that fast to change it. My account...
167 Views
0 replies
0 likes
Today my free trial with Rogers expires. I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription. Do I have to wait until tomorrow to sign up directly wit...
Today my free trial with Rogers expires. I decided the $14.95 deal for up to 5 people was better than the $9.99 per person if I continued as is so I cancelled my Rogers associated subscription....
Spotify Star
221 Views
1 replies
0 likes
Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to Free. I have spoken to Vodafone UK directly and th...
Hello, I've been paying £9.99 a month through my carrier Vodafone UK for Spotify Premium access. However, for the past three months I've not been receiving Premium at all, and have only had access to...
Spotify Star
229 Views
1 replies
0 likes
Paid for premium still can't access full features
Paid for premium still can't access full features
Spotify Star
266 Views
3 replies
0 likes
Hi.Ive been with Spark since October. Included in my plan is Spotify premium but i noticed i have been charged for premium each month.I updated my account at the start and Spark say that they have my number shown as updated but i still get charged.
Hi. Ive been with Spark since October. Included in my plan is Spotify premium but i noticed i have been charged for premium each month. I updated my account at the start and Spark say that they hav...
Roadie
269 Views
1 replies
0 likes
Yesterday I asked for student discount, today I got the email saying that I was able to get it. I clicked on it and got 3 charges but only 1 month of spotify premium, on my spotify account it says that I will be charged again at 02 October 2017 so th...
Yesterday I asked for student discount, today I got the email saying that I was able to get it. I clicked on it and got 3 charges but only 1 month of spotify premium, on my spotify account it says th...
Moderator
259 Views
2 replies
0 likes
I currently do not have a Spotify account, but was charged $14.99 from my bank account. How can I inform Spotify to stop charging my account and that someone hacked my banking information?
I currently do not have a Spotify account, but was charged $14.99 from my bank account. How can I inform Spotify to stop charging my account and that someone hacked my banking information?
Moderator
229 Views
1 replies
0 likes
Entered Visa card info for premium-received an error message - did not see premium membership so we tried again- long story short- I've been charged three times and I still don't have a premium account- really need customer service help- please
Entered Visa card info for premium-received an error message - did not see premium membership so we tried again- long story short- I've been charged three times and I still don't have a premium...
Moderator
217 Views
1 replies
0 likes
I have Spotify Premium and can download what ever I want, my I can't play my downloads.
I have Spotify Premium and can download what ever I want, my I can't play my downloads.
Moderator
282 Views
1 replies
0 likes
Hoy he intentado recibir la invitación a la cuenta Premium familiar y no he recibido el correo a la dirección con la que tengo mi cuenta de Spotify, he verificado y no hay errores, simplemente no recibo nada a mi correo.
Hoy he intentado recibir la invitación a la cuenta Premium familiar y no he recibido el correo a la dirección con la que tengo mi cuenta de Spotify, he verificado y no hay errores, simplemente no rec...
Moderator
479 Views
1 replies
0 likes
Tenía pagdo Spotify por un año y ya venció, no me sale la opción de pagarlo por el año completo, tiene que ser mes por mes el pago?
Tenía pagdo Spotify por un año y ya venció, no me sale la opción de pagarlo por el año completo, tiene que ser mes por mes el pago?
161 Views
0 replies
0 likes
I cancelled my account a month ago and spotify is still taking $10.18 out of my account every month. Please contact me asap or I will report the matter to CASE.
I cancelled my account a month ago and spotify is still taking $10.18 out of my account every month. Please contact me asap or I will report the matter to CASE.
Gig Goer
467 Views
1 replies
0 likes
I paid for the student discount and my card was charged for it but when I tried paying for it, it said they couldn't verify I was a student at the college. Yet i was still charged the $5 and still don't have premium
I paid for the student discount and my card was charged for it but when I tried paying for it, it said they couldn't verify I was a student at the college. Yet i was still charged the $5 and still do...
Community Legend
197 Views
1 replies
0 likes
