Solved!! Listen to different playlists at the same time with Premium Duo
Moderator
119170 Views
36 replies
0 likes
- 119170 Views
- 36 replies
- 0 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Solved!! How do I buy more listening hours for audiobooks
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
150539 Views
69 replies
10 likes
Premium for Family
- 150539 Views
- 69 replies
- 10 likes
Solved!! Basic Individual plan vs any premium plan
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
96293 Views
89 replies
4 likes
- 96293 Views
- 89 replies
- 4 likes
Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Casual Listener
295883 Views
163 replies
13 likes
- 295883 Views
- 163 replies
- 13 likes
I can't change my payment method
Hello y'all.For a few days, i can't change my paymenth method and spotify says "we cannot get payment from you.." when i go to "Account- subscriptions" it says there is maintenancing.i don't want to end my premium account. how many days will the main...
Hello y'all. For a few days, i can't change my paymenth method and spotify says "we cannot get payment from you.." when i go to "Account- subscriptions" it says there is maintenancing. i don...
Regular
293 Views
1 replies
0 likes
- 293 Views
- 1 replies
- 0 likes
Solved!! Spotify Premium
Hi,I accidentally clicked on the 7 day trial. I log in with facebook and ive put no credit card payment information because i looked on my subscritpions on my Itunes account and spotify account and nothing comes up. But i want to know will i get char...
Hi, I accidentally clicked on the 7 day trial. I log in with facebook and ive put no credit card payment information because i looked on my subscritpions on my Itunes account and spotify account and...
Not applicable
582 Views
3 replies
0 likes
- 582 Views
- 3 replies
- 0 likes
Change of Banking Information
Good morning, I am currently with Sptofity Premium, and i pay the fees from a French Bank account.I would like to change my banking infos to my Canadian Bank Account. Nevertheless, when I follow Spotify's instructions on how to change the Country in ...
Good morning, I am currently with Sptofity Premium, and i pay the fees from a French Bank account. I would like to change my banking infos to my Canadian Bank Account. Nevertheless...
Roadie
372 Views
1 replies
0 likes
- 372 Views
- 1 replies
- 0 likes
Subscribed, but not getting Premium?
I just paid my premium account earlier, yet when used it, i still can't use replay or skip features, but in android when i press the setting button there's no try premium button which means the app already knows that i already paid. I already try log...
I just paid my premium account earlier, yet when used it, i still can't use replay or skip features, but in android when i press the setting button there's no try premium button which means the app a...
Not applicable
300 Views
1 replies
0 likes
- 300 Views
- 1 replies
- 0 likes
ya no ouedo ingresar a mi cuenta la tenía relacionada a Facebook
Hola alguien sabe como puedo recuperar mi cuenta premium, la tenía ligada para entrar en Facebook y ya después no me dejó ingresar. Sabes como puedo recuperarla
Hola alguien sabe como puedo recuperar mi cuenta premium, la tenía ligada para entrar en Facebook y ya después no me dejó ingresar. Sabes como puedo recuperarla
Community Legend
373 Views
1 replies
0 likes
- 373 Views
- 1 replies
- 0 likes
Solved!! 3 months offer
A couple of weeks ago I received an offer to have the first 3 months for free.Unfortunatley for some reason these emails were considered as spam so I only saw them today when I was cleaning all my email folders. Does anyone knows when will this campa...
A couple of weeks ago I received an offer to have the first 3 months for free. Unfortunatley for some reason these emails were considered as spam so I only saw them today when I was cleaning al...
Community Legend
547 Views
1 replies
0 likes
- 547 Views
- 1 replies
- 0 likes
Solved!! Changes to account
Hoping someone can help me, I have been paying for a Spotify family account (for my son and I) I have recently changed my Vodafone package and get Spotify for free (also changed my sons account to get it free too) will this change automatically happe...
Hoping someone can help me, I have been paying for a Spotify family account (for my son and I) I have recently changed my Vodafone package and get Spotify for free (also changed my sons account to ge...
Not applicable
417 Views
1 replies
0 likes
- 417 Views
- 1 replies
- 0 likes
Pourquoi mon essai de 30 jours est deja facturé
Je devais bénéficier de 30 jours gratuit avant facturation mais j'ai été prélevé tout de suite. Pourquoi ?
Je devais bénéficier de 30 jours gratuit avant facturation mais j'ai été prélevé tout de suite. Pourquoi ?
Community Legend
657 Views
2 replies
0 likes
- 657 Views
- 2 replies
- 0 likes
Premium not showing up on Phone
Hey Decided to give spotify Premium a try, using Paypall as payment. On desktop everything seems fine it works perfectly, but my phone still says that I have a free account.Tried these steps:Log Out/InReinstalling the appUsed the log me out from ever...
Hey Decided to give spotify Premium a try, using Paypall as payment. On desktop everything seems fine it works perfectly, but my phone still says that I have a free account. Tried these ste...
Spotify Star
316 Views
1 replies
0 likes
- 316 Views
- 1 replies
- 0 likes
I do not use spotify and I want my money back
I did not know about the fact that the premium account is paid by itself from the card every month, this month I decided not to buy a spotify but he himself withdrew the money from the card. how can I get my money back or at least half?
I did not know about the fact that the premium account is paid by itself from the card every month, this month I decided not to buy a spotify but he himself withdrew the money from the card. how...
Spotify Star
246 Views
1 replies
0 likes
- 246 Views
- 1 replies
- 0 likes
Gift card premium doesn't work
Hey, I've received a gift card worth of 6 month subscribsions. I've redeem it and the email confirms that. But today I got an email said that my premium will be on pause because I haven't pay for the premium. Can you please help me ASAP? Bcause I rea...
Hey, I've received a gift card worth of 6 month subscribsions. I've redeem it and the email confirms that. But today I got an email said that my premium will be on pause because I haven't pay for the...
185 Views
0 replies
0 likes
- 185 Views
- 0 replies
- 0 likes
Do downloaded songs still work after premium is over in offline mode?
I am using the premium version now with the free trial as premium. And downloaded some songs. Are they still gonna work in offline mode after the premium ends?
I am using the premium version now with the free trial as premium. And downloaded some songs. Are they still gonna work in offline mode after the premium ends?
Roadie
300 Views
1 replies
0 likes
- 300 Views
- 1 replies
- 0 likes
Problemas plan premium
Hola... pagué mi suscripción ayer y no tuve problema al utilizar la aplicación, pero hoy, en dos ocasiones me ha aparecido que mi pago no ha pasado, accedo al botón para actualizar el pago y me aparece el plan familiar, pero contraté el plan individu...
Hola... pagué mi suscripción ayer y no tuve problema al utilizar la aplicación, pero hoy, en dos ocasiones me ha aparecido que mi pago no ha pasado, accedo al botón para actualizar el pago y me apare...
Roadie
302 Views
1 replies
1 likes
- 302 Views
- 1 replies
- 1 likes
Mi código de una tarjeta está incompleto
Hola, buenas noches mi tarjeta que compre el código está incompleto al momento de levantar el plástico para descubrir el código, borro dígitos.
Hola, buenas noches mi tarjeta que compre el código está incompleto al momento de levantar el plástico para descubrir el código, borro dígitos.
Roadie
381 Views
1 replies
0 likes
- 381 Views
- 1 replies
- 0 likes
Solved!! Ordered premium subscription to wrong account
I bought a subscription for premiuim but i order it for the wrong account. Can i switch it over to the correct account? Ive tried email but it only told me to look at other poeples problems and questiosn for support... Neeed to speak with a person to...
I bought a subscription for premiuim but i order it for the wrong account. Can i switch it over to the correct account? Ive tried email but it only told me to look at other poeples problems and quest...
Not applicable
699 Views
1 replies
0 likes
- 699 Views
- 1 replies
- 0 likes
Solved!! I want to cancel spotify premium
I used to pay for my son's premium account but I never knew his username or password. Is it possible for me to cancel my number??
I used to pay for my son's premium account but I never knew his username or password. Is it possible for me to cancel my number??
Not applicable
448 Views
1 replies
0 likes
- 448 Views
- 1 replies
- 0 likes
premium student
i was accepted to student permium however my acount still says thati am paying 9.99
i was accepted to student permium however my acount still says thati am paying 9.99
203 Views
0 replies
0 likes
- 203 Views
- 0 replies
- 0 likes
Spotify payment want refunded
I had gotten paid on the card that I changed it to and you all took out the payment as soon as I had money in it. I didn't have the money to pay for it. That's why I haven't paid for it yet. I just started a new job and you took money out that I didn...
I had gotten paid on the card that I changed it to and you all took out the payment as soon as I had money in it. I didn't have the money to pay for it. That's why I haven't paid for it yet. I just s...
Roadie
250 Views
1 replies
0 likes
- 250 Views
- 1 replies
- 0 likes
Account charges
I had a Spotify account and I cancelled it and I've been charged for 3 months
I had a Spotify account and I cancelled it and I've been charged for 3 months
Community Legend
314 Views
1 replies
0 likes
- 314 Views
- 1 replies
- 0 likes
double charged
I tried to get the student discount, but because I don't start school until January I was not able to get it. However, they charged me 4.99$ for the student discount (which they said they wouldn't charge me until I uploaded the documents, which I did...
I tried to get the student discount, but because I don't start school until January I was not able to get it. However, they charged me 4.99$ for the student discount (which they said they wouldn't ch...
Not applicable
370 Views
3 replies
0 likes
- 370 Views
- 3 replies
- 0 likes