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Ask here for help with Premium, payments and trials.
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
123954 Views
69 replies
9 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
44137 Views
83 replies
2 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
217231 Views
139 replies
12 likes
I'd I cancel the subscription will I get my money back because I wasn't trying to get another month I thought I cancelled it but it still charged
I'd I cancel the subscription will I get my money back because I wasn't trying to get another month I thought I cancelled it but it still charged
Newbie
282 Views
1 replies
0 likes
Good Morning, I renewed my first subscription 15 days ago at a Baloto payment point in Bogotá and I received an email saying that the transaction had already been approved but in my account it still appears to be due in 1 month and pay for 3 months. ...
Good Morning, I renewed my first subscription 15 days ago at a Baloto payment point in Bogotá and I received an email saying that the transaction had already been approved but in my account it still ...
229 Views
0 replies
0 likes
I only use Spotify on my laptop. Will my offline download limit by 10,000 ?
I only use Spotify on my laptop. Will my offline download limit by 10,000 ?
Spotify Star
428 Views
1 replies
0 likes
HI, I have had Spotify Premium for around 8 years. Now my Spotify app on Boxee Box started presenting an error message telling me to upgrade to premium to be able to login. My account information also shows that i have premium. Any one else who has t...
HI, I have had Spotify Premium for around 8 years. Now my Spotify app on Boxee Box started presenting an error message telling me to upgrade to premium to be able to login. My account informat...
Newbie
352 Views
1 replies
0 likes
Hi, Spotify excluded my mother from my plan. She lives with me, as well as the other members. I sent her the invite, but Spotify says she cannot prove she lives with me. Thanks
Hi, Spotify excluded my mother from my plan. She lives with me, as well as the other members. I sent her the invite, but Spotify says she cannot prove she lives with me. Th...
Casual Listener
259 Views
2 replies
0 likes
Hey i wanted to get myself Premium for 1 year, it costs 155 Fr. I want to pay with Paypal, but there is a problem.Paypal's maximum is 150 Fr. , so 5 Fr would be missing. In fact i can get 2 Paypal cards, but can i pay with 2 cards?
Hey 🙂 i wanted to get myself Premium for 1 year, it costs 155 Fr. I want to pay with Paypal, but there is a problem. Paypal's maximum is 150 Fr. , so 5 Fr would be missing.&n...
Spotify Star
168 Views
1 replies
0 likes
I have Premium subscription at the moment. It was renewed yesterday. I would like to take a brake. If I cancel subscription on my profile, then will current subscription be cancelled as well or I just will not be charged for next one? Thanks
I have Premium subscription at the moment. It was renewed yesterday. I would like to take a brake. If I cancel subscription on my profile, then will current subscription be cancelled as well or I jus...
Spotify Star
455 Views
3 replies
0 likes
My student discount expired so I just got charged full price yesterday. Today I noticed and re-signed back up for student premium. I never received an email saying that it will expire and I will be charged full price. Will I be refunded the differenc...
My student discount expired so I just got charged full price yesterday. Today I noticed and re-signed back up for student premium. I never received an email saying that it will expire and...
Spotify Star
188 Views
1 replies
0 likes
Hi ich habe seit ein paar Monaten Premium aktiv und bezahle auch dafür, allerdings ist mein Account nur auf free eingestellt. Habe die Schritte lt Support schon durchgeführt. Hat noch jemand eine Idee? Danke
Hi ich habe seit ein paar Monaten Premium aktiv und bezahle auch dafür, allerdings ist mein Account nur auf free eingestellt. Habe die Schritte lt Support schon durchgeführt. Hat noch jemand eine Ide...
248 Views
0 replies
0 likes
Headline ^
Headline ^
Spotify Star
771 Views
1 replies
0 likes
Hello so i would like to get the student discountI am currently going to school, and there for qualify for the discount.At my school we don't have school emails.I dont understand how spotiy expects us to be able to log into our school's email in orde...
Hello so i would like to get the student discount I am currently going to school, and there for qualify for the discount. At my school we don't have school emails. I dont understand how spotiy exp...
Spotify Star
712 Views
3 replies
0 likes
Why can't I go on premium using my globe prepaid? The payment method is not included at the option. My friends are able to go on premium using this method.
Why can't I go on premium using my globe prepaid? The payment method is not included at the option. My friends are able to go on premium using this method.
Roadie
286 Views
1 replies
0 likes
I am currently on the premium trial but so far I haven't been able to save songs or albums unless I put them in a playlist. Instead of saying "Your Music" in the menu tab at the bottom it says "Your Playlists". Is this normal for a trial or not becau...
I am currently on the premium trial but so far I haven't been able to save songs or albums unless I put them in a playlist. Instead of saying "Your Music" in the menu tab at the bottom it says "Your ...
173 Views
0 replies
0 likes
How do we ensure that our Premium Service will still work if we will be living in another country for an extended period of time? Thank you!
How do we ensure that our Premium Service will still work if we will be living in another country for an extended period of time? Thank you!
Gig Goer
450 Views
1 replies
0 likes
Como puedo solicitar que me cobren EN PESOS argentinos, y no en DOLARES, porque despues la tarjeta me cambia a pesos cuando quiere y me cobra lo que quiere. Gracias
Como puedo solicitar que me cobren EN PESOS argentinos, y no en DOLARES, porque despues la tarjeta me cambia a pesos cuando quiere y me cobra lo que quiere. Gracias
Regular
7199 Views
4 replies
0 likes
I've checked my subscribtion and yes it says premium but in the app it says that i'm not premium and it keeps reminding me to go premium. Pls help me
I've checked my subscribtion and yes it says premium but in the app it says that i'm not premium and it keeps reminding me to go premium. Pls help me
Casual Listener
292 Views
3 replies
0 likes
Hello, I have jusy realised I have been paying a spotify subcription through itunes for £12.99 for some months now. I have also been paying £9.99 for a premium subcription directly through yourselves for both have been charged for a number of months ...
Hello, I have jusy realised I have been paying a spotify subcription through itunes for £12.99 for some months now. I have also been paying £9.99 for a premium subcription directly through yourselves...
Spotify Star
190 Views
1 replies
0 likes
I recently logged into my Spotify account on two seperate Iphones. It advised me that I had reached by limit of 3 devices and all saved songs would be removed from the device. I did not have any offline songs saved, but I had many playlists and saved...
I recently logged into my Spotify account on two seperate Iphones. It advised me that I had reached by limit of 3 devices and all saved songs would be removed from the device. I did no...
Composer
221 Views
1 replies
0 likes
I use to pay 99 DKR pr month for my spotify. Now I suddenly have paied 149 DKR this month ??? I haven't changed anything ?? I haven't got an email or anything.
I use to pay 99 DKR pr month for my spotify. Now I suddenly have paied 149 DKR this month ??? I haven't changed anything ?? I haven't got an email or anything.
Casual Listener
194 Views
1 replies
0 likes
Spoiler (Highlight to read)CREDIT CARD CHRGED WHEN ON FREE SUBCREDIT CARD CHRGED WHEN ON FREE SUBI am so frustrated with spotify. I got the premium account three months ago and it never worked I look at my credit card and there was only one .99 cent ...
CREDIT CARD CHRGED WHEN ON FREE SUB I am so frustrated with spotify. I got the premium account three months ago and it never worked I look at my credit card and there was only one .99 cent charge so...
Newbie
306 Views
2 replies
0 likes
