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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 14057 Views
  • 27 replies
  • 2 likes
  • 14057 Views
  • 27 replies
  • 2 likes

Paid for premium but cant use the features

So I paid for premium yesterday, and I can download music, but I cant use any of the other features? Ive tried signing in and out, but I havent had any luck, please help me.

  • Newbie
  • So I paid for premium yesterday, and I can download music, but I cant use any of the other features? Ive tried signing in and out, but I havent had any luck, please help me.
  • Maxim
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes

Solved!! Spotify still free even after paying for premium

Hello! I recently payed for a premium account for spotify. After paying, it shows that my account is premium but it still has the features for a free account. Can anyone help me? Thanks!

  • Newbie
  • Hello! I recently payed for a premium account for spotify. After paying, it shows that my account is premium but it still has the features for a free account. Can anyone help me? Thanks!
  • Maxim
  • Spotify Star
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Won't let me update card info

I just got a new debit card and am trying to update my card info before I am supposed to be charged, but every time I put the card info in, it says it won't work. The card works for sure, I have used it multiple times other places and it's worked for...

  • Newbie
  • I just got a new debit card and am trying to update my card info before I am supposed to be charged, but every time I put the card info in, it says it won't work. The card works for sure, I have used...
  • CryticalAce
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Billing problem, i need help

I have my debit card in one family account. I need to remove it from it , but i am not the one who owns the account

  • Newbie
  • I have my debit card in one family account. I need to remove it from it , but i am not the one who owns the account
  • CryticalAce
  • Community Legend
  • 139 Views
  • 1 replies
  • 0 likes
  • 139 Views
  • 1 replies
  • 0 likes

Charged for Premium but my account is still on Free Trial

Please fix my account for it to be on Premium. Attached a screenshot of the charge from my mobile network.

  • Newbie
  • Please fix my account for it to be on Premium. Attached a screenshot of the charge from my mobile network.
  • CryticalAce
  • Community Legend
  • 140 Views
  • 1 replies
  • 0 likes
  • 140 Views
  • 1 replies
  • 0 likes

Help

You have unsubscribed me due to non payment . I have tried to pay so many times. Without my music I cannot teach please please please help !!!! ASAP

  • Newbie
  • You have unsubscribed me due to non payment . I have tried to pay so many times. Without my music I cannot teach please please please help !!!! ASAP
  • CryticalAce
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Charged for premium and not student

I am a student and was charged regular premium. This is the second time this has happened. Can this be changed and my account be credited for $5.29?

  • Newbie
  • I am a student and was charged regular premium. This is the second time this has happened. Can this be changed and my account be credited for $5.29?
  • user-removed
  • Not applicable
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Charged Twice

I changed my premium account to the student premium today, and I was charged twice. I looked at the receipts page and I did not accidently sign-up twice. Therefore, why was I charged twice?

  • Casual Listener
  • I changed my premium account to the student premium today, and I was charged twice. I looked at the receipts page and I did not accidently sign-up twice. Therefore, why was I charged twice?
  • lexusp
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes

Payment made, still free member...

Re activated my Spotify premium account and still dont have access to premium features?.... **bleep**

  • Newbie
  • Re activated my Spotify premium account and still dont have access to premium features?.... **bleep**
  • Jacob
  • Community Legend
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Student Discount

I tried to sign up for premium by using the student discount, since I'm soon going to college, and I put in my card information and everything, but then it says they couldn't verify that I was a student. Spotify said it wouldn't charge me so I gave u...

  • Newbie
  • I tried to sign up for premium by using the student discount, since I'm soon going to college, and I put in my card information and everything, but then it says they couldn't verify that I was a stud...
  • Jacob
  • Community Legend
  • 161 Views
  • 1 replies
  • 0 likes
  • 161 Views
  • 1 replies
  • 0 likes

Family subskription

Hi.I have sent an invation to My family members, When they open the email invation it says: sorry you are already in a account !! Have you has this problem ?

  • Newbie
  • Hi. I have sent an invation to My family members, When they open the email invation it says: sorry you are already in a account !! Have you has this problem ?
  • Maxim
  • Spotify Star
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

Premium account

Hi, I have a premium account but the functions seem not to work. This might be caused by a failure of payment. Although, I want to update my bank account details, I receive the notification that it did not update. So in my account it says I have prem...

  • Newbie
  • Hi, I have a premium account but the functions seem not to work. This might be caused by a failure of payment. Although, I want to update my bank account details, I receive the notification that it d...
  • jesusesdras
  • Music Fan
  • 321 Views
  • 3 replies
  • 0 likes
  • 321 Views
  • 3 replies
  • 0 likes

Charged for wrong amount

I am a college student and have been charged the $4.99 fee for a year up until last month. Last month's billing was the regular $9.99. How do I get refunded that money? Why did my my plan change without me changing it myself?

  • Newbie
  • I am a college student and have been charged the $4.99 fee for a year up until last month. Last month's billing was the regular $9.99. How do I get refunded that money? Why did my my plan change with...
  • DaveDenomolos
  • Roadie
  • 173 Views
  • 1 replies
  • 0 likes
  • 173 Views
  • 1 replies
  • 0 likes

Made a payment but still getting "this is a premium feature" on certain things

Hey. I sign in using my facebook. I missed my payment this month and when i updated my details yesterday and paid for the month it said it was now premium - i still have my music library but can't skip or play in a chosen order. The money has left my...

  • Visitor
  • Hey. I sign in using my facebook. I missed my payment this month and when i updated my details yesterday and paid for the month it said it was now premium - i still have my music library but can't sk...
  • user-removed
  • Not applicable
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

upgrade de uma conta Premium para o Plano Premium Familiar com duas cobranças

Assinei uma conta Premium individual e, antes de completar um mês, resolvi fazer o upgrade para a Plano Premium Familiar.Sendo assim, no primeiro mês de assinatura eu recebi duas cobranças: uma referente à conta Premium, e uma segunda referente ao Pl...

  • Casual Listener
  • Assinei uma conta Premium individual e, antes de completar um mês, resolvi fazer o upgrade para a Plano Premium Familiar. Sendo assim, no primeiro mês de assinatura eu recebi duas cobranças: uma ref...
  • IzadoraPaula
  • Casual Listener
  • 542 Views
  • 2 replies
  • 1 likes
  • 542 Views
  • 2 replies
  • 1 likes

Spotify - Cobrança indevida de 10 reais após troca de cartão.

A dois dias alterei a forma de pagamento da minha conta família, e apareceu uma cobrança de R$10,00 reais na no meu cartão de crédito. Espero que esse valor seja estornado, visto que não se pode cobrar pela troca de cartão.

  • Newbie
  • A dois dias alterei a forma de pagamento da minha conta família, e apareceu uma cobrança de R$10,00 reais na no meu cartão de crédito. Espero que esse valor seja estornado, visto que não se pode...
  • 135 Views
  • 0 replies
  • 0 likes
  • 135 Views
  • 0 replies
  • 0 likes

Can't Add Family Members To My Family Subscrition

Hi,I recently moved over and set up a family subscription but after allowing me to add 1 person it won't let me add any more.Using the link in the email the family member is sent and putting there details in the Confirm button won't do anything.I've ...

  • Casual Listener
  • Hi, I recently moved over and set up a family subscription but after allowing me to add 1 person it won't let me add any more. Using the link in the email the family member is sent and putting th...
  • conorhegarty
  • Casual Listener
  • 217 Views
  • 2 replies
  • 0 likes
  • 217 Views
  • 2 replies
  • 0 likes

Charged monthly for not using the apps

I would like to know why I am being charged monthly without even using the spotify apps anymore. I would like the money of 58HKD/monthly refunded in my credit card as soon as possible. Thanks

  • Newbie
  • I would like to know why I am being charged monthly without even using the spotify apps anymore. I would like the money of 58HKD/monthly refunded in my credit card as soon as possible. Thanks
  • Maxim
  • Spotify Star
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

Billed twice

My credit card was charged 9.99 and my bank account was debited 9.99 on the same day. Someone please contact me!

  • Casual Listener
  • My credit card was charged 9.99 and my bank account was debited 9.99 on the same day. Someone please contact me!
  • jawsamaral
  • Casual Listener
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes