Mancato upgrade a premium

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Mancato upgrade a premium

bigfranzu
Newbie
Ho pagato per l upgrade a premium ma l account è rimasto free. Ho provato a connettere e disconnettere ma niente non funziona ho persino cancellato l app. Il pagamento è avvenuto poiche ho controllato oggi il saldo
1 Reply

Maria_B
Moderator
Moderator

 

Welcome to the Spotify Community.


We hope you don't mind that we reply in English. There are a couple things that could have happened, we’ll help you get to the bottom of it.

 

  • Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
  • If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
  • If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.

Let us know how it goes.

Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart
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