Mancato upgrade a premium

[bigfranzu]

Ho pagato per l upgrade a premium ma l account è rimasto free. Ho provato a connettere e disconnettere ma niente non funziona ho persino cancellato l app. Il pagamento è avvenuto poiche ho controllato oggi il saldo

[Maria_B]

Hey @bigfranzu!

Welcome to the Spotify Community.

We hope you don't mind that we reply in English. There are a couple things that could have happened, we’ll help you get to the bottom of it.

• Are you seeing your playlists when you sign in? Try to log out/ log in and see if your Premium activates.
• If a log out/ log in doesn’t work check your inbox. Did you get a confirmation email after upgrading?
• If you have your subscription confirmation and it’s still not appearing you may have created a second account and upgrade that one on accident. Please follow this guide in our FAQ to find out if you have a second account.
  

Let us know how it goes.