My Payment Method

[kuzey2]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Whenever i try to update my payment it says your payment method and your country don't match.And there is nothing wrong with my credit card.I checked it, the balance and anything else ( international and online shopping ) was OK. The problem is probably because of Spotify. I tried everything to solve the problem but couldn't . Waiting for your answer and thanks for your care in advence. 

[OneByBoo]

Hi there @kuzey2.,

thanks for reaching out !

Could you please let me know of the country you're trying to subscribe from ?

In the meanwhile, you can check some of the steps provided here.

In order for it to work properly, a payment method should be issued in the same country mentioned on your profile page.

Waiting on your update 🙂

[kuzey2]

Turkey.

[OneByBoo]

Hi @kuzey2

thanks for reaching out !

I would recommend the following (In addition to the link added above):

- Trying the process on a different device

- Using Incognito for the process

- Different web page

- Contacting your bank to check the transactions made

Let me know how it goes 🙂