Solved!! Cancel subscription and get a refund
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
-
-
- Visitor
- 165711 Views
- 110 replies
- 12 likes
- 165711 Views
- 110 replies
- 12 likes
Help Wizard
Step 1
Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
FAQs
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Ongoing Issues
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Help categories
Account & Payment
Using Spotify
Listen Everywhere
Ask here for help with Premium, payments and trials.
Forum Posts
Solved!! Duo/Family plan upgrade campaign issue
I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...
-
-
- Visitor
- 18553 Views
- 27 replies
- 4 likes
- 18553 Views
- 27 replies
- 4 likes
Superuser Contribution My Spotify Premium is on my phone but not my laptop
Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up for the Premium version, but I already have it. My account page also says I have the free version, but I don't. I've ju...
- Today is the first time I have logged onto Spotify on my laptop and it says I have the free version, it keeps asking me to sign up for the Premium version, but I already have it. My account pag...
-
-
- Spotify Legend
- 697 Views
- 1 replies
- 0 likes
- 697 Views
- 1 replies
- 0 likes
Superuser Contribution Picked Family, than changed to duo - was charged
Hello, I just registered on Spotify and wanted to benefit from the 1 month free of spotify. I selected the family pack first, but after i saw that they need to live with me - I actually selected the duo and was charged from my card. is it possible to...
- Hello, I just registered on Spotify and wanted to benefit from the 1 month free of spotify. I selected the family pack first, but after i saw that they need to live with me - I actual...
-
-
- Spotify Legend
- 366 Views
- 2 replies
- 0 likes
- 366 Views
- 2 replies
- 0 likes
Premium expires until September. What if I get premium now under a different plan?
Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't expire until September. I am planning to get premium a...
- Hello Spotify community. I can't find an answer to this question so I decided to post here for answers. Sorry if the subject did not make sense. I cancelled my premium subscription and it doesn't exp...
-
-
- Spotify Star
- 342 Views
- 1 replies
- 0 likes
- 342 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Spotify Duo - possible to merge accounts?
My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of us lose all of our data and have to take a new acc...
- My partner and I both have Spotify Premium already, but would like to go for Spotify Duo instead to save a bit of money. Are we able to merge our 2 Premium accounts into a Duo account, or will one of...
-
-
- Moderator
- 2311 Views
- 3 replies
- 0 likes
- 2311 Views
- 3 replies
- 0 likes
Superuser Contribution Can't pay via Qiwi Card
Hello!I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi.Spotify Account Country - RussiaQiwi Card from Russia tooI'm using this card to pay Apple Music (Russian account) and there was no p...
- Hello! I registered new spotify account and tried to get premium but system didn't accept my Visa Virtual Card by Qiwi. Spotify Account Country - Russia Qiwi Card from Russia too I'm using this c...
-
-
- Community Legend
- 2047 Views
- 1 replies
- 1 likes
-
PaymentqiwiSubscription
- 2047 Views
- 1 replies
- 1 likes
Superuser Contribution The tracks you like will appear here
The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here"Приложение Андроид и в браузере на ПК все в порядке и работает. Но в приложе...
- The Android application and the browser on the PC are fine and working. But the app on the PC does not display my library and shows "the tracks that I liked will appear here" Приложение Андроид и в ...
-
-
- Spotify Legend
- 1129 Views
- 1 replies
- 0 likes
- 1129 Views
- 1 replies
- 0 likes
Solved!!Superuser Contribution Invalid voucher provided for Currys promotion to 'TRY 6 MONTHS OF SPOTIFY PREMIUM FOR FREE'
My Question or IssueMy issue is similar to the one documented here, except for the fact that it's been more than 3 months since I've been experiencing the issue and the solutions provided in that post did not resolve my problem.We purchased a smart T...
- My Question or Issue My issue is similar to the one documented here, except for the fact that it's been more than 3 months since I've been experiencing the issue and the solutions provided in that p...
-
-
- Community Legend
- 1538 Views
- 15 replies
- 0 likes
- 1538 Views
- 15 replies
- 0 likes
Superuser Contribution Premium Duo
PlanPremium DuoCountry DeviceSamsung GalaxyOperating SystemAndroid My Question or IssueHello, I've just started Premoun Duo with my husband - he's the main account holder. Can you please confirm I won't be charged for my previous Premium account any ...
- Plan Premium Duo Country Device Samsung Galaxy Operating System Android My Question or Issue Hello, I've just started Premoun Duo with my husband - he's the main account holde...
-
-
- Spotify Legend
- 462 Views
- 1 replies
- 0 likes
- 462 Views
- 1 replies
- 0 likes
Superuser Contribution Card paid twice but still free plan
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I'm currently living in Japan, trying to subscribe spotify premium. My account setting ...
- Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or...
-
-
- Spotify Legend
- 359 Views
- 1 replies
- 0 likes
- 359 Views
- 1 replies
- 0 likes
Free Trial Issues
PlanFreeCountryUSA DeviceiPhone My Question or IssueI tried to get a free trial before buying premium but when i put in my credit card info, it told me i’d already used my free trial, though i haven’t used it yet. Is it possible for you to fix this? ...
- Plan Free Country USA Device iPhone My Question or Issue I tried to get a free trial before buying premium but when i put in my credit card info, it told me i’d already u...
-
-
- Spotify Star
- 426 Views
- 3 replies
- 0 likes
- 426 Views
- 3 replies
- 0 likes
Superuser Contribution Subscirbtion change from premium to free
PlanPremiumCountry DeviceSamsung galaxy A51Operating SystemAndroid Oreo My Question or IssueSorry I'm an Indonesian and my English not really good but hope you understand, so my problem is, I just buy the premium plan 1 mont with free trial 3 month, ...
- Plan Premium Country Device Samsung galaxy A51 Operating System Android Oreo My Question or Issue Sorry I'm an Indonesian and my English not really good but hope you unde...
-
-
- Visitor
- 479 Views
- 2 replies
- 0 likes
- 479 Views
- 2 replies
- 0 likes
CHANGE SUBSCRIPTION FROM PREMIUM TO FAMILY
PlanPremiumCountryEcuadorDeviceiPhone 11Operating SystemiOS My Question or IssueI'm currently on the premium subscription and the 3rd of each month I pay for it. I have decided that I'm going to change my subscription to the family plan. I don't know...
- Plan Premium Country Ecuador Device iPhone 11 Operating System iOS My Question or Issue I'm currently on the premium subscription and the 3rd of each month I pay for it. I have decid...
-
-
- Community Legend
- 388 Views
- 1 replies
- 0 likes
- 388 Views
- 1 replies
- 0 likes
Cannot get a pin to pay subscription
PlanDuoCountryIndonesiaDeviceAsus Zenfone 4 Max ProOperating SystemAndroid OreoMy Question or Issuei cannot get my pin to pay subscription, it's been a day with nomerous trial. no message no emailPayment: indosat ooredoo
- Plan Duo Country Indonesia Device Asus Zenfone 4 Max Pro Operating System Android Oreo My Question or Issue i cannot get my pin to pay subscription, it's been a day with nomerous trial. no m...
-
-
- Spotify Star
- 793 Views
- 3 replies
- 0 likes
-
duo planPIN
- 793 Views
- 3 replies
- 0 likes
Solved!!Superuser Contribution Changing country by changing payment info
PlanPremium DuoCountryBelarusDeviceiPad Air 3rd GenOperating SystemiOS 13.6 My Question or IssueHi! I'm intersted in one moment of Spotify Premium. Right now I have an active Belarusian subscription due to which many of my favourite tracks were block...
- Plan Premium Duo Country Belarus Device iPad Air 3rd Gen Operating System iOS 13.6 My Question or Issue Hi! I'm intersted in one moment of Spotify Premium. Right now I have an active...
-
-
- Casual Listener
- 1043 Views
- 2 replies
- 0 likes
- 1043 Views
- 2 replies
- 0 likes
Superuser Contribution Payment problems
PlanFreeCountrySerbiaDeviceIphone 6sOperating SystemIOS 13, Windows 10 My Question or IssueHello Spotify support, i am hoping you can help me, basically i have an Iphone, and i've made an account on Apple ID and bought spotify premium but then i reme...
- Plan Free Country Serbia Device Iphone 6s Operating System IOS 13, Windows 10 My Question or Issue Hello Spotify support, i am hoping you can help me, basically i have an Iphone, and...
-
-
- Moderator
- 585 Views
- 1 replies
- 0 likes
- 585 Views
- 1 replies
- 0 likes
Superuser Contribution Can't pay with my visa card
PlanFreeCountryBelarusDevicepcOperating Systemwindows 10 My Question or IssueI tried to activate premium subscription with my VISA card, issued in the country that i am currently residing in. The country in the account is set to the current country o...
- Plan Free Country Belarus Device pc Operating System windows 10 My Question or Issue I tried to activate premium subscription with my VISA card, issued in the country that i am curre...
-
-
- Community Legend
- 1043 Views
- 1 replies
- 0 likes
-
AccountPremiumSubscription
- 1043 Views
- 1 replies
- 0 likes
Want Spotify Premium
I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial but I'm just trying to start up my subscription aga...
- I'm trying to get Spotify premium again after cancelling the first time since I needed to save money. Now that I'm trying start it again, it won't allow me to pay since I've already had a free trial ...
-
-
- Spotify Star
- 354 Views
- 1 replies
- 0 likes
- 354 Views
- 1 replies
- 0 likes
Wrong account premium
PlanPremium CountryUkraine DeviceiPhone 11Operating SystemiOS 13 Hello, I accidentally enabled premium free trial on the wrong account and disabled it within an hour. Now I can not enable it on the right one because it says that I already tried. Any ...
- Plan Premium Country Ukraine Device iPhone 11 Operating System iOS 13 Hello, I accidentally enabled premium free trial on the wrong account and d...
-
-
- Casual Listener
- 386 Views
- 2 replies
- 0 likes
- 386 Views
- 2 replies
- 0 likes
Solved!! Change subscription before month ends
My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for the duo subscription on august 8th or at the date i ...
- My individual premium subscriptions payment will be on august 8th. But I would want to change to duo premium subscriptions now. What happends with the rest of the paid month? Will I have to pay for t...
-
-
- Spotify Star
- 629 Views
- 1 replies
- 0 likes
- 629 Views
- 1 replies
- 0 likes
Superuser Contribution Being billed $S5.13 in Singapore for Student Premium?
The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months.What could be the reason for this? I am still a student and am verified as one, my plan typ...
- The advertised price on Spotify's Singapore website is $S4.99 but according to my bank statements I've been charged $S5.13 consistently over the past 4 months. What could be the reason for this? I...
-
-
- Spotify Legend
- 512 Views
- 1 replies
- 0 likes
- 512 Views
- 1 replies
- 0 likes