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Solved!! How do I buy more listening hours for audiobooks

We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...

Regular

Markogden

Visitor

152322 Views

69 replies

10 likes

Premium for Family
  • 152322 Views
  • 69 replies
  • 10 likes

Solved!! Basic Individual plan vs any premium plan

What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.

Casual Listener

mallegh

Casual Listener

98328 Views

89 replies

4 likes

  • 98328 Views
  • 89 replies
  • 4 likes

Gift Card Won’t Activate

CountryCanada My Question or IssueI’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the message of, “Something went wrong. Please try again or go to our supp...

Casual Listener

Country Canada   My Question or Issue I’ve been trying to activate a 6 month gift card my sister had bought for me in August, but every time I try to enter the code in, it gives me the messa...

Billy-J

Spotify Star

1280 Views

3 replies

0 likes

  • 1280 Views
  • 3 replies
  • 0 likes

Superuser Contribution Missed a payment due to insufficient funds - update payment details?

I've been using Spotify Premium for a number of years now. A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the previous day, there weren't sufficient funds in the acco...

Casual Listener

I've been using Spotify Premium for a number of years now.  A few days ago, Spotify tried to take the fee (via PayPal) out of my account as usual but, due to another large bill that came out the...

Xenia

Spotify Legend

53428 Views

5 replies

1 likes

  • 53428 Views
  • 5 replies
  • 1 likes

Not able to subscribe

Hi,ive been trying to subscribe the student yearly plan. However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platforms as well and it works fine. Can you please do something a...

Visitor

Hi, ive been trying to subscribe the student yearly plan.  However, i am not able to make the payment. It says my card does not allow monthly subscription but I have subscribed to other platfo...

MauriceMV

Spotify Star

581 Views

1 replies

0 likes

  • 581 Views
  • 1 replies
  • 0 likes

Spotify charged me twice this month?

PlanPremiumCountryTurkeyMy Question or IssueI have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get %50 refund but spotify charged me twice this month 1.october...

Casual Listener

Plan Premium Country Turkey My Question or Issue I have Spotify Premium and i am using Papara Card. In Papara card we have a campaign that if we connect papara card to spotify for paying ,we get...

Billy-J

Spotify Star

905 Views

5 replies

0 likes

  • 905 Views
  • 5 replies
  • 0 likes

Didn't subscribe now getting billed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI never subscribed to Spotify. But I just got billed this morning on my credit card so clearl...

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I never...

Billy-J

Spotify Star

856 Views

3 replies

0 likes

Account
  • 856 Views
  • 3 replies
  • 0 likes

Superuser Contribution My card is declined by Spotify but I have the funds. I don't have time to deal with this!!!!!!!

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Casual Listener

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Jeremy

Spotify Legend

2840 Views

4 replies

0 likes

Account
  • 2840 Views
  • 4 replies
  • 0 likes

subscription problem

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have premium account for a long time. This month my account reduced to free status. I could...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I have ...

Billy-J

Spotify Star

432 Views

1 replies

0 likes

  • 432 Views
  • 1 replies
  • 0 likes

Best account for my situation

Plan/PremiumCountryNL My Question or IssueSince a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option (saving 2 euro per month).My girlfriend and I are also both students.Buttom...

Visitor

Plan /Premium Country NL     My Question or Issue Since a couple of year I'm paying for the Premium family, but it's just me and my girlfriend so Premium Duo would be a better option...

Maxim

Spotify Star

519 Views

1 replies

0 likes

  • 519 Views
  • 1 replies
  • 0 likes

Solved!! Can't set up Duo - Spotify says the country is different, despite the same address

Hello, I'm trying to set up a Premium Duo account between my and my wife's account. We had moved from the US to Poland in 2016, and between our two accounts we had various set ups. Right now, my wife's account is on free plan, and I have Premium set ...

Casual Listener

Hello,   I'm trying to set up a Premium Duo account between my and my wife's account.   We had moved from the US to Poland in 2016, and between our two accounts we had various set ups.&...

konryd

Casual Listener

5592 Views

2 replies

0 likes

  • 5592 Views
  • 2 replies
  • 0 likes

Superuser Contribution Ads when i have premium??

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueImagine paying for spotify to have no ads, only for them to throw them in front of podcasts! Are y...

Casual Listener

PlanPremium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Imagine payin...

Alex

Spotify Legend

693 Views

3 replies

1 likes

  • 693 Views
  • 3 replies
  • 1 likes

Superuser Contribution Me ofereceram 30 dias grátis e já me cobraram

Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.

Casual Listener

Me ofereceram 30 dias grátis, mas pediram meu cartão é já me cobraram. Como resolver, é complicado entrar em contato.

Bittencourt

Spotify Star

1169 Views

6 replies

0 likes

  • 1169 Views
  • 6 replies
  • 0 likes

Superuser Contribution Minha Faculdade não aparece na lista?

Premium Estudante Brasil Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos não renovei e esse mês veio descontando o valor do Pacote Normal. Ao tentar ...

Visitor

  Premium Estudante   Brasil   Fiz minha conta e cadastro já com Spotify para estudantes a um ano atrás. Recebi um e-mail avisando que precisaria renovar, mas por diversos motivos...

Mihail

Spotify Legend

2414 Views

1 replies

0 likes

  • 2414 Views
  • 1 replies
  • 0 likes

Superuser Contribution Trouble linking hulu and spotify student account

PlanStudentCountryUnited StatesDeviceLenovo LaptopOperating SystemWindows 10 My Question or IssueI have a Spotify Student account, and when i try to activate my free Hulu subscription it just leads me to Hulu's free trial page. Do I just sign up for ...

Visitor

Plan Student Country United States Device Lenovo Laptop Operating System Windows 10   My Question or Issue I have a Spotify Student account, and when i try to activate my free Hulu sub...

Jeremy

Spotify Legend

681 Views

2 replies

0 likes

  • 681 Views
  • 2 replies
  • 0 likes

due date change

PlanPremiumCountryArgentina DevicephoneOperating SystemAndroid My Question or IssueI would like to change my due date payment. I saw an answer where suggested to cancel my subscription and reset it again on the day I want to be charged. But I would l...

Visitor

Plan Premium Country Argentina  Device phone Operating System Android  My Question or Issue I would like to change my due date payment. I saw an answer where suggested to cancel my...

AdamDamon

Community Legend

724 Views

1 replies

0 likes

due date
Payment
  • 724 Views
  • 1 replies
  • 0 likes

How to pay in advance for year if I have single-user 3-months premium trial ?

I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.

Casual Listener

I have money now, but I do not know if I will have money after 1 year, so I want to pay for Spotify music for as long time as possible now so I would not spend this money.

Billy-J

Spotify Star

1737 Views

1 replies

0 likes

  • 1737 Views
  • 1 replies
  • 0 likes

Forgot my email and password for spotify account.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHello Spotify i need you help to know and recover my spotify account that always deducted on ...

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Hello S...

Jose_M

Spotify Star

953 Views

1 replies

1 likes

  • 953 Views
  • 1 replies
  • 1 likes

NO PUEDO CANJEAR MI TARJETA DE REGALO

NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA SOLUCION PARA ESTO.GRACIAS.

Visitor

NO PUEDO CANJEAR MI TARJETA DE REGALO POR MAS QUE ME METI A LA SECCION DE AYUDA, ME PUSE EN EL MODO INCOGNITO, ENTRE Y SALI VARIAS VECES DE MI CUENTA Y DEMAS NO ME DEJA. Y REALMENTE ME GUSTARIA UNA S...

Jose_M

Spotify Star

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can´t accept premium duo invite

PlanPremium DuoCountryDenmark My Question or Issue I was invited to join a premium duo plan. We live together. But when accepting and filling in he required information I just get an error message saying there was a problem. We checked that we used t...

Newbie

  Plan Premium Duo Country Denmark   My Question or Issue   I was invited to join a premium duo plan. We live together. But when accepting and filling in he required informatio...

Ivan

Spotify Legend

1110 Views

1 replies

0 likes

  • 1110 Views
  • 1 replies
  • 0 likes

Promotion

I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it since. Ive been a member for a month and a half now. Do...

Visitor

I signed up during the google mini home promotion, and all they did was send me a notification letting me now when i could register for it. I never got a email nor have i heard anything about it sinc...

Billy-J

Spotify Star

652 Views

1 replies

0 likes

Account
Premium
  • 652 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dar de baja suscripcion

Aparezco como que tengo SPOTIFY FTEEPERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.

Newbie

   Aparezco como que tengo SPOTIFY FTEE PERO EN LA TARJETA ME SIGUEN COBRANDO NECESITO DARLO DE BAJA.

rsver

Visitor

775 Views

2 replies

0 likes

  • 775 Views
  • 2 replies
  • 0 likes