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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • AlejaR
  • Moderator
  • 76265 Views
  • 27 replies
  • 5 likes
  • 76265 Views
  • 27 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 43374 Views
  • 19 replies
  • 2 likes
  • 43374 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Prash321
  • Visitor
  • 31401 Views
  • 17 replies
  • 3 likes
  • 31401 Views
  • 17 replies
  • 3 likes

Superuser Contribution No trial period

Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide.PremiumIndia Device(One Plus 6, Macbook Air 2017)Operating System(Android Pie, High Sierra) My Question or Issue

  • Visitor
  • Hi, I paid for yearly subscription, but didn't get any free trial included. Kindly guide. Premium India   Device (One Plus 6, Macbook Air 2017) Operating System (Android Pie, High Sierra)...
  • Peter
  • Spotify Legend
  • 499 Views
  • 5 replies
  • 0 likes
  • 499 Views
  • 5 replies
  • 0 likes

Cancel Premium

Hi Spotify Community,I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I can get a refund? Thanks for any information!

  • Newbie
  • Hi Spotify Community, I was charged $9.99 for Premium on March 25 and right after being charged, I canceled my subscription the same day. Does it mean I still get access to Premium for 30 days or I ...
  • xoholo
  • Composer
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Ödeme yaptığım halde ödeme başarısız görünüyor

PlanPremium(For Students)CountryTurkeyDeviceiPhone 6SOperating SystemiOS 12 My Question or IssueI already pay for premium but it still looks like didn't take payment.

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  • Casual Listener
  • Plan Premium(For Students) Country Turkey Device iPhone 6S Operating System iOS 12   My Question or Issue I already pay for premium but it still looks like didn't take payment.
  • Billy-J
  • Spotify Star
  • 334 Views
  • 3 replies
  • 0 likes
  • 334 Views
  • 3 replies
  • 0 likes

Solved!! Question About Premium Fee

PlanFree/PremiumCountry My Question or Issue Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow is also the date that I was scheduled to be charged for the next premium period....

  • Casual Listener
  •   Plan Free/Premium Country   My Question or Issue  Hey, I was wondering: I cancelled Spotify premium today and my screen said that my subscription would end tomorrow. Tomorrow i...
  • Bittencourt
  • Spotify Star
  • 948 Views
  • 3 replies
  • 0 likes
  • Bill
    Cancel
    Premium
  • 948 Views
  • 3 replies
  • 0 likes

Cobrança indevida 10 reais

PlanPremium familyCountry Brazil My Question or IssueTive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora não foi feito o estorno.

  • Newbie
  •   Plan Premium family Country  Brazil   My Question or Issue Tive um problema com minha conta. Troquei de cartão e foi descontado 10 reais em 18 de janeiro de 2019. Até agora nã...
  • Bittencourt
  • Spotify Star
  • 387 Views
  • 3 replies
  • 0 likes
  • 387 Views
  • 3 replies
  • 0 likes

Solved!! My login name is my phone number

PlanPremiumUSA DeviceMotorola Hello Community Members, Somehow the ID of my account is automatically set to my cell number. And I have no idea how to change it to anything else that I want it to be. Any lead much appreciated.

  • Casual Listener
  •     Plan Premium USA   Device Motorola      Hello Community Members,   Somehow the ID of my account is automatically set to my cell number. And I have n...
  • Luan
  • Spotify Star
  • 905 Views
  • 1 replies
  • 0 likes
  • 905 Views
  • 1 replies
  • 0 likes

Solved!! I want to pay from another country!!

PlanPremiumCountryTurkeyDevice(Sony Xperia Z5)Operating System(Android Oreo) My Question or IssueI'm a Erasmus student in Poland. I don't have any bank account and also I don't need it. I verified my student account in Poland for premium. I click her...

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  • Newbie
  • Plan Premium Country Turkey Device (Sony Xperia Z5) Operating System (Android Oreo)   My Question or Issue I'm a Erasmus student in Poland. I don't have any bank account and also ...
  • Luan
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Subscription payment failed

Hello,PlanPremiumCountryMoroccoDeviceiPhone 7+Operating SystemiOS 12.1.4 About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i now get a message telling me that my payment failed. I read that i just nee...

  • Newbie
  • Hello, Plan Premium Country Morocco Device iPhone 7+ Operating System iOS 12.1.4   About a month ago, i tried to subscribe to spotify with my Moroccan credit card, and it worked, but i...
  • Billy-J
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Charged full price but was eligible for student discount

PlanPremium student discountCountryHalifaxDeviceiphone 6Operating Systemios, windows 10 My Question or IssueI was charged the full price of $9.99 after I had changed payment info but I was enrolled for student discount before this had occured. Was wo...

  • Newbie
  • Plan Premium student discount Country Halifax Device iphone 6 Operating System ios, windows 10   My Question or Issue I was charged the full price of $9.99 after I had changed payment ...
  • OneByBoo
  • Rising Star 4
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Refund of premium subscription

PlanPremium to StudentCountryU.S.DeviceiPhone 6Operating SystemiOS 10 My Question or IssueI began my free trial with spotify in January of this year. I enjoyed it enough and decided to keep it and paid the $9.99 for the premium amount. However, this ...

  • Newbie
  • Plan Premium to Student Country U.S. Device iPhone 6 Operating System iOS 10   My Question or Issue I began my free trial with spotify in January of this year. I enjoyed it enough and ...
  • mosohodPeti
  • Composer
  • 324 Views
  • 1 replies
  • 0 likes
  • refund
  • 324 Views
  • 1 replies
  • 0 likes

Pass through media player>av amplifier>speakers

Hi,With Spotify free account can i hear music to home cimema via media player (wifi conected)>av amplifier>speakers? The connection of media player with av amplifier is with hdmi. Thanks

  • Casual Listener
  • Hi, With Spotify free account can i hear music to home cimema via media player (wifi conected)>av amplifier>speakers? The connection of media player with av amplifier is with hdmi.   Th...
  • OneByBoo
  • Rising Star 4
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

unable to use spotify.com or spotify app

I have several issues continuing with Spotify. Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After moving of course I was no longer able to use that account, stating t...

  • Newbie
  • I have several issues continuing with Spotify.    Background : I was previously on my dad's Premium Family plan while I was living with them before moving to Stockholm last year. After mo...
  • OneByBoo
  • Rising Star 4
  • 402 Views
  • 1 replies
  • 0 likes
  • 402 Views
  • 1 replies
  • 0 likes

Gift Cards where to buy in phillipines

Hi all, as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards? In Malaysia you sell gift cards through 7-11 is there an official store who is selling in the phillipines gift cards /...

  • Visitor
  • Hi all,   as spotify is not selling gift cards any more through their homepage is there any other store where we could by Gift Cards?   In Malaysia you sell gift cards through 7-11 is t...
  • OneByBoo
  • Rising Star 4
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Can't order google home...

French account.Hello, When i try to get the free google home, it is said that I already ask for and show an error message when I click the link to "check". Something like "Sorry you can't make a profit of this offer curently"...

  • Visitor
  • French account. Hello,   When i try to get the free google home, it is said that I already ask for and show an error message when I click the link to "check".   Something like "Sorry y...
  • XTaziK
  • Regular
  • 446 Views
  • 4 replies
  • 3 likes
  • 446 Views
  • 4 replies
  • 3 likes

No puedo ingresar mi codigo de mi tarjeta de regalo

al momento de ingresar el codigo me dice que no es valido.ya intente todo lo que viene en el soporte.

  • Newbie
  • al momento de ingresar el codigo me dice que no es valido. ya intente todo lo que viene en el soporte.
  • Jose_M
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Countries LT and UK

PlanFree/PremiumCountryLithuania, UK, Russia Device(iPhone Xs Max, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI live in 2 countries: Spain and Lithuania. Currently, I am in Lithuania. My card is ...

  • Newbie
  • Plan Free/Premium Country Lithuania, UK, Russia   Device (iPhone Xs Max, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or...
  • Jose_M
  • Spotify Star
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Credit Card info problem

I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?

  • Newbie
  • I cannot type 4 digits in the security code when I enter my credit card info(maestro). How can I solve that ?
  • marcaevans
  • Composer
  • 432 Views
  • 1 replies
  • 0 likes
  • 432 Views
  • 1 replies
  • 0 likes

Spotify Student Unsubscribed

I have had spotify student for about a year now. I didn't realize I needed to re-authorize my status as a student, so I was charged for a premium account at the normal rate this month. It's super annoying that I wasn't sent an email or something to r...

  • Newbie
  • I have had spotify student for about a year now. I didn't realize I needed to re-authorize my status as a student, so I was charged for a premium account at the normal rate this month. It's super ann...
  • Jose_M
  • Spotify Star
  • 460 Views
  • 1 replies
  • 0 likes
  • 460 Views
  • 1 replies
  • 0 likes

Credit card address verification

My credit card has started being declined every month. Sometimes I can log in and reenter my cc info and the payment will go through and other times I can't. I called my bank and they told me it's being declined for a failed address verification. I c...

  • Newbie
  • My credit card has started being declined every month. Sometimes I can log in and reenter my cc info and the payment will go through and other times I can't. I called my bank and they told me it's be...
  • Jose_M
  • Spotify Star
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes