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Solved!! Cancel subscription and get a refund

I dont use Spotify enough to pay for a subscription I'm going to cancel subscription

  • Visitor
  • Satyampriyanshu
  • Casual Listener
  • 53747 Views
  • 34 replies
  • 3 likes
  • 53747 Views
  • 34 replies
  • 3 likes

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 6882 Views
  • 23 replies
  • 2 likes
  • 6882 Views
  • 23 replies
  • 2 likes

Superuser Contribution Premium Subscription

Can I subscribe to Spotify Premium using a credit card from another country, and will my current premium account be terminated after I move?

  • Newbie
  • Can I subscribe to Spotify Premium using a credit card from another country, and will my current premium account be terminated after I move?
  • Petya
  • Community Legend
  • 801 Views
  • 2 replies
  • 0 likes
  • 801 Views
  • 2 replies
  • 0 likes

Superuser Contribution While trying renew premium subscription error state the my Card details are not registered

PlanFree/PremiumCountryIndiaDevice(Mi)Operating System( Android Marshmello) My Question or IssueHi ,I have purchased premium subscription in the month of Sept-2019.However while whiel trying to renew the subscription again for the current month its g...

  • Casual Listener
  • Plan Free/Premium Country India Device (Mi) Operating System ( Android Marshmello)   My Question or Issue Hi , I have purchased premium subscription in the month of Sept-2019.How...
  • Petya
  • Community Legend
  • 1248 Views
  • 7 replies
  • 0 likes
  • 1248 Views
  • 7 replies
  • 0 likes

Superuser Contribution Slovakia one time payment

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, MacbookPro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue is that i buy one month later a spotify premium with one time payment and then i cant buy it....

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue is that...
  • Petya
  • Community Legend
  • 522 Views
  • 2 replies
  • 0 likes
  • 522 Views
  • 2 replies
  • 0 likes

Spurious Billing - no account information available

PlanFreeCountry Singapore DeviceMultipleOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am getting double billed from Spotify and i cannot figure out why !Everymonth i see on my credit card bills, TWO charges from Spotif...

  • Newbie
  •   Plan Free Country Singapore    Device Multiple Operating System (iOS 10, Android Oreo, Windows 10,etc.)           My Question or Issue I ...
  • user-removed
  • Not applicable
  • 452 Views
  • 1 replies
  • 0 likes
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to cancel a subscription

I have recently moved back to Ausralia from the UK and have sinced signed up with a Premium account here with my new device, being an iPhone XR (iOS 13.1.2) however I am still be charged for my premium subscription in the UK, which was set up via an ...

  • Regular
  • I have recently moved back to Ausralia from the UK and have sinced signed up with a Premium account here with my new device, being an iPhone XR (iOS 13.1.2) however I am still be charged for my premi...
  • Petya
  • Community Legend
  • 563 Views
  • 4 replies
  • 0 likes
  • 563 Views
  • 4 replies
  • 0 likes

Superuser Contribution I can’t get into my account so I just want to cancel my subscription

I woke up and realized that someone has changed my password without my permission. I tried to reset my password but I do not get the emails at all. I tried everything and now I just want to cancel my subscriptions. I don’t get charged for something t...

  • Visitor
  • I woke up and realized that someone has changed my password without my permission. I tried to reset my password but I do not get the emails at all. I tried everything and now I just want to cancel my...
  • Petya
  • Community Legend
  • 845 Views
  • 2 replies
  • 0 likes
  • 845 Views
  • 2 replies
  • 0 likes

Account issues Family premium

Hi, I hope anyone here can help. I just created a new account to use as a family account.However, after putting in my information and payment info, etc. I should get 3 months premium family for free but so far my account is still set to free I also c...

  • Visitor
  • Hi,   I hope anyone here can help. I just created a new account to use as a family account. However, after putting in my information and payment info, etc. I should get 3 months premium famil...
  • OneByBoo
  • Roadie
  • 496 Views
  • 1 replies
  • 0 likes
  • Account
  • 496 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify premium propaganda

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • hwc-u90de8_me
  • Casual Listener
  • 786 Views
  • 4 replies
  • 0 likes
  • Premium
  • 786 Views
  • 4 replies
  • 0 likes

Solved!! Work on boat no internet for 6 weeks at a time

Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere with no internet connection or service I know offline...

  • Casual Listener
  • Hey peeps new to this community posting thing I have a question if anyone can help please just signed a contract on a new fishing boat which goes out for 6 weeks at a time to the middle of nowhere wi...
  • Metalmad
  • Casual Listener
  • 716 Views
  • 5 replies
  • 0 likes
  • 716 Views
  • 5 replies
  • 0 likes

Charged $14.99 instead of $9.99

PlanPremiumCountryUSADeviceSamsung Galaxy S8Operating SystemAndroid 9 Pie My Question or IssueWhy am I suddenly charged $14.99 and why is my account showing Premium Family? I never signed up for Premium Family option nor switched to it. I have always...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S8 Operating System Android 9 Pie   My Question or Issue Why am I suddenly charged $14.99 and why is my account showing Premium Family? I...
  • milestone121
  • Casual Listener
  • 923 Views
  • 4 replies
  • 1 likes
  • 923 Views
  • 4 replies
  • 1 likes

I got the promo for the google home mini and then cancelled the order by accident :(

Plan: PremiumCountry: Canada My Question or Issue:I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cancelled the order instead of changing the shipping address and now the promo cod...

  • Casual Listener
  • Plan: Premium Country: Canada     My Question or Issue: I got the google home primi promo, ordered it in the google store and then realized the shipping address was wrong. I cance...
  • Crazymex33
  • Visitor
  • 678 Views
  • 4 replies
  • 3 likes
  • 678 Views
  • 4 replies
  • 3 likes

Premium Family became normal Premium after enlisting for Google Home Mini promotion

PlanPremium FamilyCountryUS Device / Operating SystemNot relevant, issue is across multiple platforms and account based My Question or IssueHello all, after enlisting for the promotion with the Google Home Mini it seems my account was changed from Pr...

  • Newbie
  • Plan Premium Family Country US   Device / Operating System Not relevant, issue is across multiple platforms and account based   My Question or Issue Hello all, after enlisting...
  • Bittencourt
  • Spotify Star
  • 505 Views
  • 1 replies
  • 0 likes
  • 505 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium duo es gratis 3 meses?

PlanPremium DuoCountryAsuncion Paraguay DeviceSamsung Galaxy A7 (2018) y Huawei P20Operating SystemAndroid My Question or IssueHemos accedido al servicio de spotify premium duo con la condicion de que eran 3 meses gratis pero me han estado cobrando y...

  • Casual Listener
  • Plan Premium Duo Country Asuncion Paraguay  Device Samsung Galaxy A7 (2018) y Huawei P20 Operating System Android   My Question or Issue Hemos accedido al servicio de spotify prem...
  • OneByBoo
  • Roadie
  • 1046 Views
  • 5 replies
  • 1 likes
  • 1046 Views
  • 5 replies
  • 1 likes

Superuser Contribution got charged 10 euros (from normal account) extra when I have familiar plan (I don't pay it)

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1103 Views
  • 4 replies
  • 0 likes
  • 1103 Views
  • 4 replies
  • 0 likes

Can’t link Google and Spotify Accounts

PlanFamilyCountryUSADevice(iPhone 7+)Operating System(iOS 10) My Question or IssueI received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini is now available and I need to link Spotify and Google accounts. When I follo...

  • Casual Listener
  • Plan Family Country USA Device (iPhone 7+) Operating System (iOS 10)   My Question or Issue I received an email on 10/23 (after "ordering" the free Google Mini), stating that my Mini i...
  • amhaygard
  • Casual Listener
  • 635 Views
  • 1 replies
  • 1 likes
  • Google Home Mini
    link accounts
    Mini
    promotion
  • 635 Views
  • 1 replies
  • 1 likes

Superuser Contribution Spotify Student Discount

PlanStudent DiscountCountryUSADevice(iPhone 11)Operating System(iOS 13) My Question or IssueI trying to sign up for spotify student premium and when i enter my school info it says that sportofy cant see that I am in school and its not letting me. Whe...

  • Newbie
  • Plan Student Discount Country USA Device (iPhone 11) Operating System (iOS 13)   My Question or Issue I trying to sign up for spotify student premium and when i enter my school info it...
  • Katerina
  • Spotify Legend
  • 777 Views
  • 2 replies
  • 0 likes
  • 777 Views
  • 2 replies
  • 0 likes

Spotify Premium Renewed before end date?

PremiumUnited States DeviceiPhone 7/Mac Book airiOS 13 My Question or IssueWhen I checked last month, it said my account was going to renew 10/29 and today I checked and it said it would renew 11/29 now. It is currently the 28 and it renewed before t...

  • Visitor
  • Premium United States   Device iPhone 7/Mac Book air iOS 13   My Question or Issue When I checked last month, it said my account was going to renew 10/29 and today I checked and it ...
  • Billy-J
  • Spotify Star
  • 565 Views
  • 1 replies
  • 0 likes
  • 565 Views
  • 1 replies
  • 0 likes

A month of payment after the 3 month trial, my subscription litterally vanished!

PlanFree, trying to f***ing get premiumCountrySpain DeviceXiaomi Redmi Note 5Operating SystemAndroid My Question or Issue I registered for the 3 month trial, and at the end of it decided to keep the 9.99/month subription, it all went great until i tr...

  • Visitor
  •   Plan Free, trying to f***ing get premium Country Spain  Device Xiaomi Redmi Note 5 Operating System Android    My Question or Issue   I registered for the 3 mon...
  • Jose_M
  • Spotify Star
  • 521 Views
  • 1 replies
  • 1 likes
  • 521 Views
  • 1 replies
  • 1 likes

My Subscription changed without my knowledge or permission

PlanPremium (changed to Premium Family)CountryUSA My Question or Issue Hello,At some point in the past month, my subscription was changed without my knowledge or permission. I used to have Premium (Individual) and successfully added the free Hulu sub...

  • Casual Listener
  • Plan Premium (changed to Premium Family) Country USA   My Question or Issue   Hello, At some point in the past month, my subscription was changed without my knowledge or permission....
  • Nshepard88
  • Newbie
  • 4762 Views
  • 20 replies
  • 14 likes
  • Hulu
    Premium family
  • 4762 Views
  • 20 replies
  • 14 likes

Soptify duo: cant link my wifes account

When I send the duo link to my wife it tells her that it is not working. We need it to work. Although I pay money, I cant find a support line, so I have to write on the forum. I think this is somewhat ... not ok. Please help.

  • Casual Listener
  • When I send the duo link to my wife it tells her that it is not working. We need it to work.   Although I pay money, I cant find a support line, so I have to write on the forum. I think this i...
  • msl0t
  • Casual Listener
  • 521 Views
  • 2 replies
  • 0 likes
  • 521 Views
  • 2 replies
  • 0 likes