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Forum Posts

Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • FenrisulvKK
  • Visitor
  • 18563 Views
  • 27 replies
  • 4 likes
  • 18563 Views
  • 27 replies
  • 4 likes

Is Spotify Premium necessary for a record label

I work for a record label who only use Spotify for pitching to playlists, analytics and creating playlists etc. It's never used for listening to music. So we were just wondering if it's worth getting premium? Thanks for your help, Joel

  • Visitor
  • I work for a record label who only use Spotify for pitching to playlists, analytics and creating playlists etc. It's never used for listening to music.   So we were just wondering if it's wort...
  • Billy-J
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Problem with subscribing in Russia

CountryRussia Hello! Spotify was not enable in Russia until recently, and now it's here, great! But there is the thing: I have already had Spotify account before but never used it and never went premium, and now I want to subscribe. But somehow inste...

  • Casual Listener
  • Country Russia   Hello!   Spotify was not enable in Russia until recently, and now it's here, great! But there is the thing: I have already had Spotify account before but never used ...
  • somablues
  • Casual Listener
  • 613 Views
  • 2 replies
  • 0 likes
  • 613 Views
  • 2 replies
  • 0 likes

Solved!! Downgrade of account

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm in the process of going through a divorce and have the family plan at the moment. I want ...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I'm in ...
  • Billy-J
  • Spotify Star
  • 1892 Views
  • 5 replies
  • 0 likes
  • 1892 Views
  • 5 replies
  • 0 likes

Superuser Contribution Really poor experience with customer service.

Long story short: I am stuck in a different country because of Covid and needed help to resubscribe to my paid account, but because my credit card country doesn't match the country I am currently stuck in, I am unable to pay for a subscription. I was...

Maximo2_1-1594333454922.png
  • Visitor
  • Long story short: I am stuck in a different country because of Covid and needed help to resubscribe to my paid account, but because my credit card country doesn't match the country I am currently stu...
  • Elena
  • Moderator
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Superuser Contribution Subscribed after expired for 3days

After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days.during those expired days I couldn’t even use Spotify.

  • Casual Listener
  • After subscription was expired for 3days since 18July, today 21July I paid for the same plan with Premium Family but my next subscription date will be 18Aug which I lose 3days. during those expire...
  • Xenia
  • Moderator
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution Overcharged

Upon checking with my billing company, I was overcharged by 4.64% of my proper billing. Please resolve this,

  • Visitor
  • Upon checking with my billing company, I was overcharged by 4.64% of my proper billing. Please resolve this,
  • Xenia
  • Moderator
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Automatic payment failing since last month

Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card again and then it's ok. Until last month, there was...

  • Casual Listener
  • Hi, I'm on Premium for quite a long time, but last month, payment failure appeared that Spotify couldn't charge my card. Same thing happened this month. I have to go to payments, enter THE SAME card ...
  • bgpetr
  • Casual Listener
  • 796 Views
  • 2 replies
  • 0 likes
  • Payment failure
  • 796 Views
  • 2 replies
  • 0 likes

Superuser Contribution About free subscription and premium subscription

PlanFree/PremiumCountryKazakhstan DeviceiPhone XR Operating SystemiOS 10 My Question or IssueFirstly, I can’t use my first month free subscription. I don’t know but today my “month” subscription ends.Secondly, because of end of my “month “ subscripti...

  • Visitor
  • Plan Free/Premium Country Kazakhstan  Device iPhone XR  Operating System iOS 10   My Question or Issue Firstly, I can’t use my first month free subscription. I don’t know but...
  • Ivan
  • Spotify Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

Superuser Contribution I paid for one year up-front. Is there a cost effective way for me to switch to Duo?

In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us.I did not realize that "Duo" was being introduced a few months later, oth...

  • Regular
  • In October, I purchased on year of Spotify Premium, as opposed to a subscription. I did this because my wife already had an account and the family plan didn't make sense for us. I did not realize ...
  • Elena
  • Moderator
  • 1342 Views
  • 5 replies
  • 0 likes
  • 1342 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution My 3 months trial sub suddenly stoppped without any notifications

PlanPremiumCountryIndonesia Operating System(Android, Windows 10)My Question or IssueI registered for the 3 month trials on 26 June 2020 and it was fine untill today my account went back as a Free account without any notifs. Is there any solutions fo...

  • Casual Listener
  • Plan Premium Country Indonesia  Operating System (Android, Windows 10) My Question or Issue I registered for the 3 month trials on 26 June 2020 and it was fine untill today my account wen...
  • DekApiz
  • Casual Listener
  • 716 Views
  • 4 replies
  • 0 likes
  • Account
    Premium
    Subscription
  • 716 Views
  • 4 replies
  • 0 likes

Wrongly charged

For some reason I was charged the Duo plan when I always pay for the student one. I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of information on how to contact spotify directly CountryBrazil

  • Visitor
  • For some reason I was charged the Duo plan when I always pay for the student one.  I tried navigating the help section of the site but there's not a lot I can do there. There's not a lot of i...
  • Billy-J
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

I cant get into my account

i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and no luck. This isnt the first time i have had to go t...

  • Visitor
  • i deleted my facebook account that was connected to my spotify and now i cant log into my account that has premium. I have tried every email and password i have and have tried to reset them all and n...
  • Billy-J
  • Spotify Star
  • 311 Views
  • 1 replies
  • 0 likes
  • Account Problem
  • 311 Views
  • 1 replies
  • 0 likes

Solved!! Can I share a Premium subscription with a close friend?

I'm very interested in subscribing for Spotify Premium subscription!But because of my not very well financial situation, just wondering if I can share my subscription with one close friend of mine?! like the same people do with a Netflix Ultra plan (...

  • Regular
  • I'm very interested in subscribing for Spotify Premium subscription! But because of my not very well financial situation, just wondering if I can share my subscription with one close friend of ...
  • azspotaz
  • Regular
  • 19726 Views
  • 8 replies
  • 0 likes
  • sharing
  • 19726 Views
  • 8 replies
  • 0 likes

Superuser Contribution Change accounts

PlanFamily PremiumCountryUKDeviceiPhone 8Operating SystemiOS10 My Question or IssueI have Family premium and want to cancel it to just premium, help would be gratefully received

  • Visitor
  •   Plan Family Premium Country UK Device iPhone 8 Operating System iOS10   My Question or Issue I have Family premium and want to cancel it to just premium, help would be grateful...
  • Petya
  • Community Legend
  • 302 Views
  • 1 replies
  • 0 likes
  • 302 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't buy a premium

PlanFreeCountryRussiaDevicePC, Galaxy A50Operating SystemAndroid Oreo, Windows 10 My Question or IssueCan't buy a premium

  • Visitor
  • Plan Free Country Russia Device PC, Galaxy A50 Operating System Android Oreo, Windows 10   My Question or Issue Can't buy a premium 
  • Elena
  • Moderator
  • 377 Views
  • 1 replies
  • 1 likes
  • 377 Views
  • 1 replies
  • 1 likes

Solved!! New profiles with free subscription have premium features

I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, they don't even have ads,have unlimited skips, also th...

  • Casual Listener
  • I recommend Spotify to my friends. They created the new profiles with the free subscription. But it looked like a premium version, they now can choose any song to play and play the previous song, the...
  • Jose_M
  • Spotify Star
  • 7184 Views
  • 3 replies
  • 0 likes
  • New account
    New Member
    Premium
    Profile information
    Subscription
  • 7184 Views
  • 3 replies
  • 0 likes

Superuser Contribution Payment by paypal not working

PlanPremiumCountryPortugalDeviceLaptop and Samsung Galaxy A7Operating SystemWindows and Android Hi,I'm trying to get spotify premium and when I get to the payment part I can't pay, with Paypal. Whenever I login through Paypal it doesn't let me pay an...

  • Casual Listener
  • Plan Premium Country Portugal Device Laptop and Samsung Galaxy A7 Operating System Windows and Android   Hi, I'm trying to get spotify premium and when I get to the payment part I can'...
  • Petya
  • Community Legend
  • 1204 Views
  • 3 replies
  • 0 likes
  • Payment Problems
    Premium 3 Month Trial
  • 1204 Views
  • 3 replies
  • 0 likes

Superuser Contribution Premium and I switched to a family account

I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking both still but ive swapped to just family PlanPremi...

  • Casual Listener
  • I switched to the family account about a month ago on a different payment card. But they have took the new cards money £15 and they are taking the old cards money too which is £10. So they’re taking ...
  • Xenia
  • Moderator
  • 499 Views
  • 3 replies
  • 0 likes
  • 499 Views
  • 3 replies
  • 0 likes

Superuser Contribution Card data entry problem

PlanFree / PremiumСтранаKazakhstanустройствоGoogle pixel 1Операционная системаAndroid 10 Мой вопрос или проблемаI can't enter the bank card details, I am studying in Russia, but at the moment I am at home in Kazakhstan and when entering the card data...

  • Visitor
  • Plan Free / Premium Страна Kazakhstan устройство Google pixel 1 Операционная система Android 10   Мой вопрос или проблема I can't enter the bank card details, I am studying in Russia,...
  • Ivan
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family premium stopped working

I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto). I checked the subscription, is is still Family PremiumI was asked to update payment details, because my card was ab...

  • Casual Listener
  • I have a Family Premium account. It stopped working on all devices (laptop (Windows 10), Android phone (OnePlus 8 Pro), Android auto).   I checked the subscription, is is still Family Premium ...
  • Ivan
  • Spotify Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes