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Solved!! Changing from premium to family do playlists and downloads get deleted?

Hi there I have upgraded my subscription to family. One of the members of my family is concerned they will lose all the songs they’ve downloaded and playlist blah blah associated with their account? Which would be annoying. So my question is if they ...

  • Newbie
  • OscarDC
  • Moderator
  • 59398 Views
  • 25 replies
  • 5 likes
  • 59398 Views
  • 25 replies
  • 5 likes

Solved!! Cannot Redeem Gift Card

My dad bought a gift card for himself but ask me to do it for him. So I type the code to redeem but keeps telling me "Something went wrong. Try again, or get help." But he bought the gift card in another state. So I put the code but the postal code d...

  • Visitor
  • Novy
  • Moderator
  • 35409 Views
  • 19 replies
  • 2 likes
  • 35409 Views
  • 19 replies
  • 2 likes

Solved!! Premium trial doesn't start

PlanPremium (trial)CountryNetherlandsDevicePC/Nokia 8.1Operating SystemWindows 10/ Android I attempted to start a free trial for Spotify premium 3 days ago. I verfied my IDEAL bank account, and received a confirmation of "payment" for 0 euros on both...

  • Casual Listener
  • Eni
  • Moderator
  • 26572 Views
  • 16 replies
  • 2 likes
  • 26572 Views
  • 16 replies
  • 2 likes

Iphone 7

Boa noite, Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo". Utilizo Iphone 7 Apple com IOS 12.1.2 Alguém sabe como resolvo?

  • Newbie
  • Boa noite,   Estou tentando fazer o upgrade para o Spotify Premium, mas no app aparece a mensagem “Não é possível adquirir o Spotify Premium neste aplicativo".   Utilizo Iph...
  • Maxim
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Bought the 3 months for 9,99 at 21. 12. 2018, but today I lost the premium.

PlanFree/PremiumCountry germany DeviceiPhone 7Operating SystemIOS 12 My Question or Issue I got the receipt that I indeed got the 3 month for 9,99, but after 10 days I lost the premium. I used the online transfer method to pay the bill, but I noticed...

  • Newbie
  • Plan Free/Premium Country  germany    Device iPhone 7 Operating System IOS 12   My Question or Issue  I got the receipt that I indeed got the 3 month for 9,99, but...
  • user-removed
  • Not applicable
  • 163 Views
  • 1 replies
  • 1 likes
  • 163 Views
  • 1 replies
  • 1 likes

Re: 3 months Premium trial doesn't work for me

same thing happened to me theres not alot of time left before the offer ends I was hoping to get the 3 months for 99 cents offer, but apparently i used a ''discount offer of a free trial previously'' which doesn't make any sense because I've never ha...

  • Newbie
  • same thing happened to me theres not alot of time left before the offer ends I was hoping to get the 3 months for 99 cents offer, but apparently i used a ''discount offer of a free trial previou...
  • m1907m
  • Regular
  • 370 Views
  • 1 replies
  • 0 likes
  • 370 Views
  • 1 replies
  • 0 likes

Solved!! Coupon Refused

PlanPremiumCountryItaly My Question or IssueHi, I've generated a coupon from a 18app bonus succesfully, but It's now refused by the online redeem page.Given the public nature of this site I can't send the confirmation mails I received,so I'm waiting ...

  • Newbie
  • Plan Premium Country Italy        My Question or Issue Hi, I've generated a coupon from a 18app bonus succesfully, but It's now refused by the online redeem page. Gi...
  • Maxim
  • Spotify Star
  • 821 Views
  • 1 replies
  • 0 likes
  • 821 Views
  • 1 replies
  • 0 likes

18app

Hi there!I'm having a problem with the premium account (3 months) 'cause I'd like to pay with 18app BONUS but this site can't convert my coupon, It says "Unfortunately, the 18app Code you entered has a lower value than the Spotify subscription reque...

  • Newbie
  • Hi there! I'm having a problem with the premium account (3 months) 'cause I'd like to pay with 18app BONUS but this site <removed for security reasons> can't convert my coupon, It says "Unfort...
  • Maxim
  • Spotify Star
  • 530 Views
  • 1 replies
  • 0 likes
  • 18app
  • 530 Views
  • 1 replies
  • 0 likes

Charged thrice

PlanPremium FamilyCountry PhilippinesDevicePC, PhoneOperating SystemWindows 7, Android Phone My Question or Issue My debit card was just charged 3 times for my December subscription. First was on December 27, 2018 then December 28, 2018 and another j...

  • Casual Listener
  • Plan Premium Family Country  Philippines Device PC, Phone Operating System Windows 7, Android Phone   My Question or Issue  My debit card was just charged 3 times for my Dece...
  • AdolfReinhard
  • Casual Listener
  • 662 Views
  • 2 replies
  • 0 likes
  • 662 Views
  • 2 replies
  • 0 likes

Suddenly charged full premium price when I have student discount

This month I have been charged £9.99 instead of £4.99I know that £5 isn't a lot to some, but I don't understand why my plan was changed? I have been on the student plan for over a year now I think. I had to go to my settings and say that I am a stude...

  • Newbie
  • This month I have been charged £9.99 instead of £4.99 I know that £5 isn't a lot to some, but I don't understand why my plan was changed? I have been on the student plan for over a year now I think....
  • user-removed
  • Not applicable
  • 1180 Views
  • 1 replies
  • 0 likes
  • 1180 Views
  • 1 replies
  • 0 likes

Solved!! 3 months Premium trial doesn't work for me

PlanFree/PremiumCountryGermany My Question or IssueHey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparently already used a test version of Spotify Premium which isn't true. I've al...

  • Regular
  • Plan Free/Premium Country Germany     My Question or Issue Hey, I'm trying to get the 3-months-Spotify Premium Special offer for 99 cents but it doesn't let me pay since I've apparen...
  • m1907m
  • Regular
  • 1845 Views
  • 2 replies
  • 0 likes
  • 3 months trial
    3monthsfor99cents
    99 cents
    Spotify Premium
  • 1845 Views
  • 2 replies
  • 0 likes

Cancelling Family account, will i lose my saved music?

I am looking to cancel my family sharing account to go to a student account. if I do so will the other members on the account lose all their music ( their library, playlists etc) if i can and also would I lose all my songs also PlanPremiumCountry ire...

  • Newbie
  • I am looking to cancel my family sharing account to go to a student account. if I do so will the other members on the account lose all their music ( their library, playlists etc) if i can and also wo...
  • Maxim
  • Spotify Star
  • 679 Views
  • 1 replies
  • 0 likes
  • 679 Views
  • 1 replies
  • 0 likes

Changing credit card

Hi! I've recently tried to change my credit card info (and country as well) but it does not work. For some reason, my old card details are in the system, even though I entered the new card several times. This already lead Spotify to cancel my premium...

  • Visitor
  • Hi! I've recently tried to change my credit card info (and country as well) but it does not work. For some reason, my old card details are in the system, even though I entered the new card several ti...
  • Luke
  • Spotify Star
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Payment can't be processed

Hi! trying to start up a student account because my subscription with fido/spotify ended and I've tried several times with several different cards and it keeps telling me that my card or provider seems to be having a "bad day" and to try again. I've ...

  • Newbie
  • Hi! trying to start up a student account because my subscription with fido/spotify ended and I've tried several times with several different cards and it keeps telling me that my card or provider see...
  • Luke
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • 148 Views
  • 1 replies
  • 0 likes

No access

Can't access my account says payment needs to be updated phoned bank make sure payment did get paid Still no access? ???Can't tweet

  • Newbie
  • Can't access my account says payment needs to be updated phoned bank make sure payment did get paid  Still no access? ??? Can't tweet 
  • Luke
  • Spotify Star
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

wijzigen van bankrekening nummer onmogelijk

Hallo,Ik kan mijn betalingsgevens van mijn Mastercard niet wijzigen.Ik ga via mijn abonnement naar update gegevens. Ik vul al mijn gegevens in en klik dan op Betalingsgevens wijzigen, vervolgens krijg ik steeds de boodschap 'Oeps! Er is iets fout geg...

  • Newbie
  • Hallo, Ik kan mijn betalingsgevens van mijn Mastercard niet wijzigen. Ik ga via mijn abonnement naar update gegevens. Ik vul al mijn gegevens in en klik dan op Betalingsgevens wijzigen, vervolgens ...
  • Luke
  • Spotify Star
  • 552 Views
  • 1 replies
  • 0 likes
  • 552 Views
  • 1 replies
  • 0 likes

Re: Subscription

I paid on Dragonpay earlier but my premium hasnt started yet. I still cant choose the songs i want and play on repeat. The premium is not working but i already paid it by cash..heres the receipt of my payment

  • Newbie
  • I paid on Dragonpay earlier but my premium hasnt started yet. I still cant choose the songs i want and play on repeat. The premium is not working but i already paid it by cash..heres the receipt of m...
  • Luke
  • Spotify Star
  • 462 Views
  • 1 replies
  • 0 likes
  • 462 Views
  • 1 replies
  • 0 likes

Cancelled account but still got charged

I cancelled my subscription that I got 3 months for free, but I still got charged the 9.99$. They charged me yet I had 3 months free, and with that charge I don't even have access to the premium account anymore..EVEN THOUGH I PAID.

  • Newbie
  • I cancelled my subscription that I got 3 months for free, but I still got charged the 9.99$. They charged me yet I had 3 months free, and with that charge I don't even have access to the premium acco...
  • Luke
  • Spotify Star
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Credit card renewal fails repeatedly

I know there is a topic about this already but their answers didn't work for me. I have a new credit card but Spotify won't let me pay with it. I have tried everything: double and triple and quadruple checking the numbersusing incognito modechecking ...

  • Newbie
  • I know there is a topic about this already but their answers didn't work for me. I have a new credit card but Spotify won't let me pay with it. I have tried everything: double and triple and quadr...
  • Luke
  • Spotify Star
  • 633 Views
  • 1 replies
  • 0 likes
  • 633 Views
  • 1 replies
  • 0 likes

Solved!! Premium problems

PlanFree/PremiumCountry DeviceOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My family got the premium family plan. My sister emailed me the link to join. I filled out the requirements and pushed submit. Then I got a mes...

  • Regular
  • Plan Free/Premium Country   Device Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My family got the premium family plan. My sister emailed me...
  • EmyJ
  • Regular
  • 3872 Views
  • 7 replies
  • 0 likes
  • 3872 Views
  • 7 replies
  • 0 likes

My downloaded music keeps erasing

Hi, I please need to know why this happens: every month, during the week the charge is made to my credit card, my downloaded music keeps erasing every 2 days, then i have to download it again, until that week ends.Does anybody knows why this keeps ha...

  • Newbie
  • Hi, I please need to know why this happens: every month, during the week the charge is made to my credit card, my downloaded music keeps erasing every 2 days, then i have to download it again, until ...
  • Luke
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

old account cant cancel subscription

I have an old account that i can not access; forgotten email and password. I am still being charged for premium on that account but of course cant log in to cancel it online! What do i do?

  • Newbie
  • I have an old account that i can not access; forgotten email and password. I am still being charged for premium on that account but of course cant log in to cancel it online! What do i do? 
  • Luke
  • Spotify Star
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Getting charged after I canceled Premium

I canceled my premium account before the set billing date, however, when I checked my bank account, they still took out $9.99. I really would like to have my money back, since I'm back to Spotify Free. Can anybody help me with this issue? It doesn't ...

  • Newbie
  • I canceled my premium account before the set billing date, however, when I checked my bank account, they still took out $9.99. I really would like to have my money back, since I'm back to Spotify Fre...
  • Luke
  • Spotify Star
  • 108 Views
  • 1 replies
  • 0 likes
  • 108 Views
  • 1 replies
  • 0 likes