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Solved!! Duo/Family plan upgrade campaign issue

I am an existing Duo customer, and this evening I got an email from Spotify saying : “ Try Family for the next 2 months (at no extra cost) and go from 2 to 3 or more Premium accounts under one plan.”When I select to accept the offer and upgrade to Fa...

  • Music Fan
  • Susan_GP
  • Moderator
  • 5218 Views
  • 23 replies
  • 2 likes
  • 5218 Views
  • 23 replies
  • 2 likes

Cobrança indevida no cartão de credito

o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nova, gostaria de ser reembolsado deste valor de 49 re...

  • Visitor
  • o spotify cobrou no meu cartão 199 reias o banco bloqueou e depois veio cobrando 49 reias sendo que o valor e 16,90 reais, por isso cancelei, e vou deixar expirar essa assinatura para refazer uma nov...
  • Rene01
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Change of country and payment method

PlanPremium trialCountrySpainDeviceXiaomi Mi A2 liteOperating SystemAndroid One v9 My Question or IssueI tried to sign up for a free Premium trial. My accout is set to Spain. When entering the credit card number it said the country of my account does...

  • Visitor
  • Plan Premium trial Country Spain Device Xiaomi Mi A2 lite Operating System Android One v9   My Question or Issue I tried to sign up for a free Premium trial. My accout is set to S...
  • Rene01
  • Community Legend
  • 181 Views
  • 1 replies
  • 0 likes
  • 181 Views
  • 1 replies
  • 0 likes

Change premium from English price to Thailand price.

PlanPremium CountryThailand DeviceiPhone 7 Operating SystemiOS My Question or IssueI’ve moved to Thailand. I want to change my premium account from English price (£9.99 p/m) to Thai price; with my new Thai Visa card (129 Baht p/m). When I try do it o...

  • Newbie
  • Plan Premium   Country Thailand   Device iPhone 7   Operating System iOS   My Question or Issue I’ve moved to Thailand. I want to change my premium account from Engli...
  • Rene01
  • Community Legend
  • 440 Views
  • 1 replies
  • 0 likes
  • 440 Views
  • 1 replies
  • 0 likes

No payment in september, no notification, premium got cancelled??

Plan Spotify FamilyPremiumCountry Holland My Question or Issue Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't paid from my account, which makes me think it might not have had enough money in ...

  • Visitor
  • Plan Spotify Family Premium Country Holland     My Question or Issue   Ok, so I had a spotify family account, and there is a receipt for a payment on 5 september, but it wasn't ...
  • Rene01
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Pago doble

El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal que tengo de pago, y en caso de que no llegue a pasa...

  • Visitor
  • El día de hoy es el cobro del plan Premium que estoy pagando y llegó duplicado el pago, EN 2 TARJETAS BANCARIAS DIFERENTES. Ambas tarjetas las tengo vinculadas en Paypal, que es la opción principal q...
  • Billy-J
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • Pago
    pago doble
    paypal
  • 387 Views
  • 1 replies
  • 0 likes

My card is removed?

Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel so it means my credit card is removed?

  • Visitor
  • Hi i had my 30 days trial and before to end i canceled it so now this day i wanted to delete my credit card but the thing is i cant see another option just get premium i cant see change or cancel&nbs...
  • Billy-J
  • Spotify Star
  • 281 Views
  • 1 replies
  • 0 likes
  • Account
  • 281 Views
  • 1 replies
  • 0 likes

Cannot redeem gift card

Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent postal codes, none of which work, and all reasonabl...

  • Visitor
  • Trying to redeem gift card; it keeps failing. The card was ordered from Amazon, I've done that before with no problems, and the code was still covered up when I received it. I've tried all my recent ...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

S10 free 6 months??

Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge me the usual. I cant see the promotion anywhere on t...

  • Casual Listener
  • Just got my s10, however I removed the pre-installed spotify app before realizing I could get 6 months for free. I re downloaded it and went to the premium checkout and it says it's going to charge m...
  • Loxer
  • Community Legend
  • 296 Views
  • 2 replies
  • 0 likes
  • 296 Views
  • 2 replies
  • 0 likes

Spotify does not find my address

PlanFree/PremiumCountryMexicoDevicevariousOperating Systemvarious My Question or IssueI want to register my address but spotify can't find it, eventhougt google maps does.I write my address exactly as it is in google maps but with no results.I've tri...

  • Casual Listener
  • Plan Free/Premium Country Mexico Device various Operating System various   My Question or Issue I want to register my address but spotify can't find it, eventhougt google maps does. I...
  • noaddress1
  • Casual Listener
  • 1139 Views
  • 3 replies
  • 4 likes
  • 1139 Views
  • 3 replies
  • 4 likes

NO RECUERDO MI CUENTA Y AUN SIGO PAGANDO

Lo que pasa que me registre por FB cuando cree mi cuenta de spotifi y luego me cambie de fb sin cancelar mi cuenta de spotifi. lo que pasa que ahora no recuerdo como entrar a mi cuenta de spotifi y mi antiguo FB no lo recuerdo. pero aun sigo pagando ...

  • Visitor
  • Lo que pasa que me registre por FB cuando cree mi cuenta de spotifi y luego me cambie de fb sin cancelar mi cuenta de spotifi. lo que pasa que ahora no recuerdo como entrar a mi cuenta de spotifi y m...
  • OviiiOne
  • Community Legend
  • 399 Views
  • 1 replies
  • 0 likes
  • 399 Views
  • 1 replies
  • 0 likes

HELP PAYMENT FAILED

I have tried to change my subscription payment to my new card and nothing i do seems to work, i keep getting a message that says payment failed. my card has enough money on it and i called my bank to even make sure there was nothing that could stop i...

  • Casual Listener
  • I have tried to change my subscription payment to my new card and nothing i do seems to work, i keep getting a message that says payment failed.   my card has enough money on it and i called m...
  • Bluedr3amz
  • Casual Listener
  • 328 Views
  • 4 replies
  • 0 likes
  • 328 Views
  • 4 replies
  • 0 likes

Paid twice on my subscription

PlanPremiumCountryPhilippinesDeviceHwuawei LDNLX2Operating SystemAndroid 8My Question or IssueAs like the subject says, i paid twice on my subscription, 1st was sept6 with my other bank card after 11sept after midnight premium went free so I had to p...

  • Visitor
  • Plan Premium Country Philippines Device Hwuawei LDNLX2 Operating System Android 8 My Question or Issue As like the subject says, i paid twice on my subscription, 1st was sept6 with my other ...
  • timmieschaap
  • Composer
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

CHARGED TWICE

Plan: PremiumCountry: IndiaDevice: Nokia 8.1Operating System: Android One My Question or IssueI was charged Rs. 66 on my first attempt to register the student premium account. The money was deducted from my UPI ID as well however it did not reflect o...

  • Newbie
  • Plan: Premium Country: India Device: Nokia 8.1 Operating System: Android One   My Question or Issue I was charged Rs. 66 on my first attempt to register the student premium account. T...
  • Loxer
  • Community Legend
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Premium Suscription !

Hi everyone !I'm having a little trouble subscribing to premium again after I've canceled my previous subscription. There is a messege that says there's a problem with the payment method, I've tried everything but it does not work. Can someone help m...

  • Casual Listener
  •   Hi everyone ! I'm having a little trouble subscribing to premium again after I've canceled my previous subscription. There is a messege that says there's a problem with the payment method, I...
  • Billy-J
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Update Payment details in the app and they try to make ou upgrade to Family

PlanPremiumCountryNZDeviceSamsungAndroid My Question or IssueWhen I try to update my payment details in the app it seems like I am forced to upgrade to Family subscription with no option of staying on the regular premium subscription. I was able to s...

  • Visitor
  • Plan Premium Country NZ Device Samsung Android   My Question or Issue When I try to update my payment details in the app it seems like I am forced to upgrade to Family subscription with...
  • Billy-J
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

Possibly overcharges due to failed verification?

PlanPremiumCountryUnited KingdomDevice(iPhone 6, Samsung Galaxy S10E)Operating System(iOS 10, Android Nougat, Windows 10,etc.) My Question or IssueThought I had reverified my student account subscription but have found out this is not the case due to...

  • Visitor
  • Plan Premium Country United Kingdom Device (iPhone 6, Samsung Galaxy S10E) Operating System (iOS 10, Android Nougat, Windows 10,etc.)   My Question or Issue Thought I had reverified my...
  • Billy-J
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Cancel my account

I would like to cancel my account. But i cant find anywhere how to do it. This is the only place i have found to try to contact support, thats why i write here.

  • Visitor
  • I would like to cancel my account. But i cant find anywhere how to do it.  This is the only place i have found to try to contact support, thats why i write here.      
  • user-removed
  • Not applicable
  • 177 Views
  • 1 replies
  • 0 likes
  • 177 Views
  • 1 replies
  • 0 likes

Receiving charges after cancelled trial premium membership. No answer from Support.

PlanFree/Premium trialDevicemobile phoneOperating SystemAndroid My Question or IssueI am recieving charges from Spotify after trying the free Premium trial and cancelling it before the end of the trial period. I have tried to contact customer support...

  • Visitor
  • Plan Free/Premium trial Device mobile phone Operating System Android   My Question or Issue I am recieving charges from Spotify after trying the free Premium trial and cancelling it befo...
  • Loxer
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

I have an existing Hulu account but...

So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?

  • Visitor
  • So, I have a Hulu account. It is a basic plan that I got discounted. Is that not able to be linked to spotify? Do I have to cancel my current plan to get spotify premium and link it with my hulu?
  • Loxer
  • Community Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Failed subscription to premium and already charge my money

Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12 My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. However when i tried to open spotify it is still free version. Please help, th...

  • Casual Listener
  • Plan Free Country Indonesia Device iPhone 6 Operating System iOS 12   My Question or Issue I want upgrade my spotify account to premium. And spotify already charge my money. ...
  • Jesusvm_06
  • Gig Goer
  • 449 Views
  • 5 replies
  • 0 likes
  • 449 Views
  • 5 replies
  • 0 likes