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Hi Spotify, Recently, on Apr 02, 2025, I got a mail from you with subject "Important information about Premium Mini"saying that "We’re reaching out to let you know that as of April 2nd, 2025, we are no longer offering the ability to purchase the Prem...
Visitor
75113 Views
20 replies
99 likes
We have a Premium Family Plan. My husband is trying to listen to an Audiobook but he got cut off because apparently there are only a certain number of hours per month you can listen? Other than the fact that this makes zero sense (WHY???) I am trying...
Visitor
140184 Views
69 replies
10 likes
What are the actual differences between the Basic Individual plan and the premium ones? Looks like it might be the access to the audiobooks, but spotify doesn't make it clear.
Casual Listener
80519 Views
89 replies
4 likes
I dont use Spotify enough to pay for a subscription I'm going to cancel subscription
Visitor
269666 Views
159 replies
13 likes
Hi, I live in Thailand and I am trying to upgrade my account to Premium. Every time I am trying to upgrade Spotify tells me that 'Something went wrong' Please try again or go to support. Been doing it for nearly a week now and it is still not working...
Hi, I live in Thailand and I am trying to upgrade my account to Premium. Every time I am trying to upgrade Spotify tells me that 'Something went wrong' Please try again or go to sup...
Moderator
1148 Views
3 replies
2 likes
PlanFree/PremiumCountryCzech republicDeviceOperating System My Question or IssueI have trouble uprgrading my account to Premium Duo, i went to my bank and they told me that the problem isnt on their side. It keeps telling me "Something went wrong".
Plan Free/Premium Country Czech republic Device Operating System My Question or Issue I have trouble uprgrading my account to Premium Duo, i went to my bank and they told me th...
Moderator
999 Views
3 replies
1 likes
Plan:Premium with huluCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueFor some reason I lost access to hulu. I know I'm not the only person with a issue simi...
Plan:Premium with hulu Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Questi...
Moderator
742 Views
1 replies
0 likes
PlanStudent PremiumCountryUnited KingdomDeviceiPhone XROperating SystemMac OS My Question or IssueI was never informed by email/ telephone that my student status needed re-verifying and now Spotify is charging me £9.99 this month, very unhappy about ...
Plan Student Premium Country United Kingdom Device iPhone XR Operating System Mac OS My Question or Issue I was never informed by email/ telephone that my student status needed re-ve...
Spotify Star
771 Views
1 replies
0 likes
PlanFree/Premium/Student PremiumCountryCanadaDevice(iPhone 7+)Operating System(iOS 10) My Question or IssueBasically I got charged the full premium amount when I was on the student discount, it did expire in September and I got charged full premium t...
Plan Free/Premium/Student Premium Country Canada Device (iPhone 7+) Operating System (iOS 10) My Question or Issue Basically I got charged the full premium amount when I was on the s...
Spotify Star
643 Views
1 replies
0 likes
PlanpremiumCountryUnited Arab Emirates Operating SystemWindows 10 My Question or Issuewhen is student plan to the middle east
Plan premium Country United Arab Emirates Operating System Windows 10 My Question or Issue when is student plan to the middle east
Spotify Star
794 Views
1 replies
0 likes
my dad has a family premium account but is wanting to get rid of it, I on the other hand would like it keep it but I am not the account holder. So my question is I know I can log into his account and switch it to a student account but can I choose wh...
my dad has a family premium account but is wanting to get rid of it, I on the other hand would like it keep it but I am not the account holder. So my question is I know I can log into his account and...
Roadie
1169 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
1063 Views
2 replies
0 likes
He perdido mi contraseña de Spotify y mi gmail de y no puedo meterme a cancelar la subscripción premium.
He perdido mi contraseña de Spotify y mi gmail de y no puedo meterme a cancelar la subscripción premium.
Roadie
772 Views
1 replies
0 likes
PlanFree/PremiumCountryIndiaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System My Question or IssueI cannot buy the Premium duo plan as everytime I try, the payment gets cancelled. I have tried do it on various browsers, incogn...
Plan Free/Premium Country India Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System My Question or Issue I cannot buy the Premium duo plan as everytime I try, ...
Roadie
1142 Views
3 replies
0 likes
PlanFree/PremiumCountryCroatiaDeviceSamsungOperating SystemAndroid My Question or IssueIm having the free account for one month and then I will be automatically changed to Premium. I will be charged 8EUR but I want to be charged in USD. I have a Revo...
Plan Free/Premium Country Croatia Device Samsung Operating System Android My Question or Issue Im having the free account for one month and then I will be automatically changed to Pr...
Moderator
2003 Views
4 replies
0 likes
My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used this offer“ („du hast dieses gutschein schon verwendet...
My student account was cancelled. When I‘m choosing to switch to the student premium and starting giving my student credentials in, the verification service Sheer Id writes „you have already used thi...
Spotify Star
627 Views
1 replies
0 likes
I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to redeem." However, when I open Spotify I was already lo...
I just got a new phone which came with 6 months of free Spotify Premium, my order confirmation email said "Open and log in to Spotify app on your new device. Select 'Premium' tab on the bottom to red...
Spotify Star
1049 Views
1 replies
0 likes
PlanFree/PremiumCountryUruguayDeviceComputerOperating SystemMac My Question or IssueHola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi tarjeta. Despues me di cuenta que me habia registrado bajo un correo electrón...
Plan Free/Premium Country Uruguay Device Computer Operating System Mac My Question or Issue Hola que tal? Me inscribi en Spotify y empecé los 3 meses de prueba luego de ingresar mi t...
Spotify Star
748 Views
1 replies
0 likes
I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Help menu as well as in the Community but my account page is no...
I am attempting to cancel my student premium subscription but my account page is not showing any information regarding what my subscription is or how to cancel it. I have searched on the Hel...
Spotify Star
834 Views
1 replies
0 likes
I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay.i was never a premium user befor and i was not part of another free plan, plus, my ...
I am trying to be premium with the free trial but it says that the payment fails. i contacted my card provider and everything was okay but spotify does not let me pay. i was never a premium user bef...
Spotify Star
1202 Views
5 replies
0 likes
Plan: PremiumCountry: USA DeviceiOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says it will continue until 09/14/2020 when the billing cycle ends, but then when I try to ...
Plan: Premium Country: USA Device iOS 10 I have been trying to switch my service from spotify premium to premium duo. I cancelled my premium service to which it says ...
Moderator
1164 Views
1 replies
0 likes
Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that there was a change in my settings with paypal so I changed it,...
Hello! Last month my purchase for Spotify premium failed and I didn't know why... because normally it took the money automatically away (direct debit) from my bank account. I noticed that th...
Moderator
956 Views
1 replies
0 likes
i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signed out and in etc. it's no issue with my card becaus...
i made a free account and i'm trying to subsrcibe to premium. i've entered my card on two different devices maybe 8274837 times and all it says is "something went wrong". i've reset my devices, signe...
Moderator
638 Views
1 replies
0 likes
PlanFreeCountryUKDeviceiPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a premium account even after being charged. can take a screenshot or somet...
Plan Free Country UK Device iPhone 11 Had no option to cancel my free trial which stopped working after 14 days when it was supposed to be 30. Plan still showing as free. Still not a pr...
Roadie
733 Views
1 replies
0 likes
