My Subscription changed without my knowledge or permission

[m3dblue98]

Plan

Premium (changed to Premium Family)

Country

USA

My Question or Issue

Hello,

At some point in the past month, my subscription was changed without my knowledge or permission. I used to have Premium (Individual) and successfully added the free Hulu subscription to my account earlier this year. However, I recently received an email about receiving a free Google Home Mini (for which I did not request/sign-up) and that prompted me to go check my account. Unbeknownst to me, I now have a Premium Family subscription and I no longer have access to Hulu.

Can somebody assist me in figuring out what happened? I know that I can change back to Premium (Individual) on my own but I will not be able to get Hulu back. What was the cause of this issue?

Thank you.

[Nshepard88]

I've also had the same problem. Unbeknownst to me my subscription was changed to the Spotify Family Plan and I lost my Hulu access that was linked to my Premium subscription. I've reached out to Spotify and have not gotten a response or resolution. 

Has anyone had luck re: this issue? Looking through the community board this does not seem to be an isolated event.