My duo plan is canceled because I am in a different country than my account is opened.

[bariskuran]

I am at holiday at the Greece for the last 32 days. And on Sunday, (2 days after today) I'll be back to Turkey. My 2-years duo plan is canceled because of I am a different country that my account is opened. And now I can not use any of app on desktop or mobile. When I try to use the apps, it says I need a premium account to listen spotify in over-seas country. As if they didn't close my premium account themselves... In short, I can not use Spotify now. 

Isn't this ridiculous? What should I do, send Spotify my return flight ticket? Or do I need to ask Spotify my holiday-length before planning my trip?

Also, I realised there isn't any official help desk, official help email, phone number, nothing to ask what is going on.

[Jonx18]

Borraron mis respuestas donde comento que no funciona como dicen y te cancelan premiun sin reintegrarte.
Ademas luego te piden cambiar de pais o ni gratis te dejan escuchar.

[#3]

I was out of india for more than 14days , and got to know that my premium subscription has being cancelled.
But my last charge through UPI was on October 5th. Now i am back in india but my subscription is already cancelled.

Ideally the subscription should be active till November 4th,2024 if spotify has deducted from my UPI.
Kindly refund this amount or make it active till November 4th.

[gogogadgetdick]

Paid user for years, recently bought 1 year premium only for Spotify to cancel my account a couple days later cause they believe I'm not in my country .

It's been less than a week since, and all support from chat support to @SpotifyCares has been unhelpful to the point of essentially ghosting in some cases, despite me providing them a receipt of purchase. At this point I just want my money back so I can go spend it on some steam games instead.

When can I expect my refund? Can I even expect a refund? 1 whole year regardless of it being a big amount, is my money, and it sucks that I'm being pushed to charge back and risk getting my payment info blocked if this isn't resolved swiftly.

[gogogadgetdick]

bump. similar situation here. paid for 1 year, they cancelled a day or two after without my consent and without any word on refund. I am still within refund policy time limit. I made a post about it, it's crazy. I just want my money back now. there are some good sales on steam, they deserve my money way more than these guys.

[teafulbox]

I got canceled because I moved to other country.

The cancelation is not a problem but recieving the payment without devliering the services - that is definitely an issue!

When I talked to customer service, they simplily put that there was an email reminder to change of payment location, and then just gone. Putting me through to the chatbot right away without giving me anytime to response. And I've been repeating this process for so many times.

So I response here: sending an email reminder CANNOT justify your action of not to refund. I wonder if this is legal?

You receive the payment, you deliver the service, as simple as it is. The fact that you are unable to initiate cancelation right afer the end of the payment cycle, that is your problem, not mine.

I’ve been a loyal Spotify premium user since 2015, and never thought I would have to say goodbye in this way.

I guess now is the time to finally try on Youtube premium. Good luck!

[gogogadgetdick]

Damn, that's almost a decade. I've been a premium user for around half a decade too now, and funny thing is they're not the only paid music streaming service I use. They're pretty much getting our money and goodwill hand over fist and still choosing to throw it away and for what? A fraction of the money they'd be getting otherwise? **bleep**-poor business decision here from Spotify, it's sad to see. I guess I'll just stick to apple music and/or (re)join youtube premium too

[Academy3]

SAME HERE. Been using spotify for at least 6years and then they charged me and cancel my subscription for wrong region (i moved to another country). Tried to refund but in vain - their twitter account is not helpful, talking nonsense  - i am going to say bye to Spotify. 

"Hi, thanks for reaching out. Your Premium product has been cancelled as we believe the country you bought your plan in wasn’t right. To keep listening on Premium, add a payment method that’s valid in the country you’re streaming from. To find out more click here: https://support.spotify.com/us/article/country-region-settings/Your Premium product has been cancelled as we believe the country you bought your plan in wasn’t right. To keep listening on Premium, add a payment method that’s valid in the country you’re streaming from. To find out more click here: https://support.spotify.com/us/article/country-region-settings/"

[tricky99]

Spotify have overcharged me and I can't get a response from them let alone a refund

Not a lot of money about 60% of one monthly premium sub

But really? It just feels like theft! 

Just used to companies doing the right thing, seems like support level from 30 years ago

Anyone have any idea how to escalate?

[jaimehaime1]

Hi Spotify team,

I am kindly requesting a refund for my payment made on 9/28 towards my Spotify premium subscription. Your team has sent me this multiple times, "Upon checking, your Premium product has been cancelled as we believe the country you bought your plan in wasn’t right. Due to the reports we've received and our findings, we're not able to replace the Premium time you have lost.".

It's fine if you cancelled my premium subscription, however, I should have received the service until the end of the payment period (which should have been 10/27). 

Looking at your refund policy, it says: "Your Premium stays until your next billing date, then your account switches to free.": https://support.spotify.com/us/article/cancel-premium/?ref=related

Also, reading your Spotify Paid Subscription Terms and Conditions, it says "You may cancel your Paid Subscription at any time by logging into your Spotify account and following the prompts on the Account page or by clicking here and following the instructions. Unless otherwise indicated, cancellation will take effect from the end of the billing period in which you cancel.". Why am I not getting refunded since my subscription was cancelled before the end of the billing period? 

I have seen other users complain about the same issue and there is no adequate response from Spotify. 

Thank you for your kind attention to this matter.

[gogogadgetdick]

"Unless otherwise indicated, cancellation will take effect from the end of the billing period in which you cancel." They didn't even "indicate" it. Just took my money for 1 whole year and cancelled my subscription without even telling me. By their own words, it should've been their duty to reach out to us, instead of leaving us in the dark. The support agents in chat pretty much ghost you now if you bring up this issue.

[Dave201001]

Sadly the automated bot system of "service" that Spotify provides - which is mostly a one way chat before they rudely discontinue before anything's resolved - is completely inflexible for people who travel frequently for work or otherwise and/or use networks that utilise VPNs as part of their IT security setup.

No amount of logic or trying to explain the predicament of simply paying in your home country, with your only means of payment via banking in that same country, seems to work.

It seems that Spotify has become too big that it doesn't care its blocking out loyal customers who want mobile access to their music as they travel ... seems counter-intuitive to the intent of Spotify.

[#13]

My Spotify Philippines have been working well, until recently. I am in the US and I can no longer pick the songs I want on-demand and I get ads.

[#14]

I have a family planned and had a coupon for a total of 469 mxn pesos. When I added the coupon now I only have the option to use the individual account. I wish to return back to the family plan as I had it.