My premium Spotify disapeared

[Mdavis247]

 I signed up for Spotify premium family on July 8th. Suddenly today, it's saying I'm on a free trial. What happened?

[Billy-J]

Hello, welcome to the community. 

Are you the owner of the Premium for Family Account?

Do you reside at the same address as the owner (if you aren’t the owner)?

Let me know how it goes:) 

[Mdavis247]

I am the owner of the account. It's still showing premium on all four of our devices, but my daughter just got a phone and I wanted to add her, but on my account online it says I'm on a free trial.

[Billy-J]

Thanks for the reply. 

I would take a look at this article for more information, and some steps to take: 

• Why isn’t my Premium subscription working?

Let me know how that goes 🙂 Have an awesome day!

[Mdavis247]

thank you for the link, none of that helped. Somehow all my payment info is deleted from my profile, any idea how this happened?

[Billy-J]

Thanks for the reply. 

Do you recall knowing anyone that you know using your account besides you?

And where does the message “Free Trial” Apprear on? Like does it appear on the mobile app, when you check your account?

Let me know 🙂

[Mdavis247]

no one has my password to my account. it shows premium on my phone and free trial on the web page under "my account"

[Billy-J]

Thanks for the reply. 

Were you able to check another browser? 

Did you log out and log back in?

Let me know, and we can go further! 

[Mdavis247]

I was using firefox. With internet explorer it shows correctly. Thank you so much for your help!

[Billy-J]

Thanks for the reply 🙂 

You’re very welcome! Glad I could help. 

Have an awesome day, you rock!