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My premium subscription has dissapeared after an e-mail reset

My premium subscription has dissapeared after an e-mail reset

Hi there,
This morning i could not sign in into Spotify. Appereantly someone changed my e-mailadress. So i contacted you to reverse this action, and now i am able to sign in again. However, my Spotify Premium Duo subscription has disappeared. Can you help me?
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1 Reply

Hey there,


Thanks for coming to the Community.

 

You might have more than one account with Spotify, but since you're already in touch with Support, I recommend reaching back out to them so that they can take another look at your case.

 

Hope this helps!

MaximSpotify Star
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