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My student plan was randomly changed to an individual plan without any notice to me

My student plan was randomly changed to an individual plan without any notice to me

None of the below information is required.However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,

 

I have been subscribed to the student premium plans for two years now. However, this month it randomly changed to an individual plan with me being notified. I only realised this when I was looking through my transactions for the month. 

 

Reply
1 Reply

Hey @TTS22,

 

Thanks for reaching out.

 

It's possible that you didn’t renew your discount before the end of the 12 months.

 

About 4 weeks before expiration, you should've received an email with instructions on how to renew and re-verify your eligibility with SheerID. If you didn’t see the email, it's best to check your spam folders. You can also renew from your account page.

 

Let me know how it goes 🙂

MaximSpotify Star
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