New card update

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New card update

Kylie89
Casual Listener

Plan

Free/Premium

Country

 

Device

iPhone XR 

Operating System

ISO 14.4.2

I have updated my card details but it still says update payment 

 

FF303062-8506-461A-B91B-DBD1843DEA33.png
2 ACCEPTED SOLUTIONS

Accepted Solutions
Solution!

Re: New card update

Billy-J
Rock Star 24
Rock Star 24

Hey @Kylie89, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps

If that doesn't work, let me know if you see any messages to update your payment method here

Let me know how this goes!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Solution!

Re: New card update

Billy-J
Rock Star 24
Rock Star 24

Hey @Kylie89,

 

Thanks for the info!

Can you let me know if you're still able to download music to listen offline, or if you're able to enjoy other Premium features? When you click the X at the top right-hand corner, does it remove and stay removed or does it return the next time you use the app? 

 

Also, could you see if this message appears on the app on a different device (if you have one available)? 

Keep me posted. 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

6 Replies
Solution!

Re: New card update

Billy-J
Rock Star 24
Rock Star 24

Hey @Kylie89, thanks for reaching out to the Community!

Could you try a clean reinstall of the app following these steps

If that doesn't work, let me know if you see any messages to update your payment method here

Let me know how this goes!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: New card update

Kylie89
Casual Listener

I have done it twice and the message still comes up, when I go to the Spotify website and log in my new bank card is there

Solution!

Re: New card update

Billy-J
Rock Star 24
Rock Star 24

Hey @Kylie89,

 

Thanks for the info!

Can you let me know if you're still able to download music to listen offline, or if you're able to enjoy other Premium features? When you click the X at the top right-hand corner, does it remove and stay removed or does it return the next time you use the app? 

 

Also, could you see if this message appears on the app on a different device (if you have one available)? 

Keep me posted. 

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

View solution in original post

Re: New card update

Kylie89
Casual Listener
I am able to download music to listen to offline, when I click on the X it removes the message but next time it comes back and it is frustrating

Re: New card update

Kylie89
Casual Listener
The message comes up on both my phones

Re: New card update

Billy-J
Rock Star 24
Rock Star 24

Hey @Kylie89

 

For this particular case, I'd recommend getting in touch with Customer Support. They'll take a look and do their best to help.

Have a nice day!

Billy-JRock Star 24
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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