New phone, can't download music on family premium

[9wl-9_syo03u5]

Plan

Premium Family

Country

Belgium 

Device

Samsung Galaxy S10 

My Question or Issue

I've had Premium Family for months (on my name)  & it worked fine. Now, 2 weeks ago i've bought a new phone, and Inve noticed I'm unable to download music for offline use. I cans till select any song I want, I don't have any adds, so my subscription still works. Which also shows in my account when I check it online. 

But whenevee I try to download music online it gives me the following message: "You've discovered a premium feature. Upgrade to premium."

But I already have premium?! Quite annoying & a waste of mobile data. I want to be able to listen offline again. 

[Billy-J · Accepted solution]

Hey @9wl-9_syo03u5, thanks for reaching out about this! 

Could you try a clean reinstall of the Spotify app? If that doesn't help, please try a different internet connection and let me know how this goes 🙂

[9wl-9_syo03u5]

Oh, I forgot to update the post. I did exactly that, abd the problem was
solved. Thanks!

[Billy-J]

Hey @9wl-9_syo03u5!

Awesome! You're very welcome - and I'm glad to hear that! If you need help with anything in the future, you can always start up a new thread at anytime and the community will be here to https://open.spotify.com/track/6KUE0HSSudAp9AOycaF6SH?si=RsWnzd0pTXWc0LhG89Smtg&nd=1!