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New phone - premium doesn't work anymore

New phone - premium doesn't work anymore

Got a new iPhone 7 a few days ago and since then it says I no longer have premium. How come? Spotify have charged me this month so I have payed for premium!
1 Reply

Hey @Emmake,


It sounds like you've got a second account with Spotify. Are there any other email addresses you could have used to register with Spotify? It's worth checking those inboxes to see if you have any Spotify emails -- that will mean your extra account is registered with that email.


  • If you don't have another email address, note how you log into the Spotify app usually.
  • If you use your Facebook details try entering your Spotify username (if you created one originally).
  • If you use your Spotify username try entering just your email address.
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