No me puedo suscribir a Premium

[Gustavo666]

Hola, desde el 18 de este mes que mi cuenta familiar quedo cerrada por no autorenovarse, al intentarlo manualmente no me lo permite, me marca que hay un error, ya hice todo lo de las sugerencias, cerrar sesion, cambiara free, hablar al banco (este ultimo me dijo que todo esta bien con mi tarjeta) y nada, sigo sin poderme suscribir al plan familiar, también intente con premium individual y nada de nada que debo hacer? gracias...

Plan

Free/Premium/familiar

Country

 México

Device

Operating System

Windows 10

My Question or Issue

[Guido]

Hey @Gustavo666.

Thanks for getting in touch! Hope it's okay if we reply in English.

Please take a look at the following things you could check:

1. Is your payment method issued in the same country that’s registered to your Spotify account? 
   The country of your payment method must match the one in your Spotify profile, so we can verify your location. Check out how to change the country on your account.
2. Has the card expired or been canceled? 
   Contact your bank or credit card company for further details or to request a new card. Then try signing up again with the updated payment details.
3. Have you entered all the correct details? 
   Make sure you enter your details correctly, particularly the 3-digit number sequence on the back of your card (the CVV/CVC security code). Also check you have the available funds 🙂 
4. Is your card enabled for foreign purchases, and online and recurring transactions? 
   You can contact your bank or credit company to check this. You may also need to have your card set up for 3D Secure online transactions. Examples include “Verified by Visa” and “Mastercard SecureCode”.

Still not working?

If you've checked all the above and still can’t sign up for a subscription, here are some extra things to try:

• Wait a few days and try again. 
  There might have simply been a temporary connection problem when the transaction was attempted. We’d also recommend giving it a try in a private/incognito window in your web browser.
• Try a different payment method. 
  We have a range of payment methods available. Try selecting an alternative method to what you’ve already tried.
• Contact your bank or credit card company. 
  Their phone number is usually provided on the back of the card you’re trying to use.
• Try to upgrade via a different account
  See if it's possible to upgrade via one of your family members.

Should work 🙂 Let us know if you have further questions.

Have a nice day.

[Gustavo666]

ya intente todo eso, ya pasaron 5 días y sigo sin poder ser premium, ya intente con otra tarjeta y nada de nada 😕 no hay un modo para que chequen mi cuenta y saber si hay algo malo con ella?

[Peter]

Hey @Gustavo666.

Thanks for getting back to us.

In that case, we recommend that you reach out to our Customer Support team here, who can take a look backstage and see the activity on your account, and tell you what the problem is.

Let us know how it goes! We'll be right here if you have any other questions 🙂