Not able to add members after purchasing spotify premium plan.

[#1]

I’ve just changed my spotify premium plan from student to duo, and there seems to be an issue while adding members to the plan. Every time I go to manage members page, it keeps telling me try again later and redirects me to my account page.

[vinayakoak3010]

Not able to add family members, I have family plan

Plan

Family 

Country: India

Device

Samsung Galaxy 

Operating System

Android 

My Question or Issue : Not able to add family members, I have family plan

[Maxim]

Hey @vinayakoak3010,

Thanks for reaching out.

What's preventing you from inviting members to your Premium Family plan? Any additional info would be helpful. 🙂

[iam_nalin]

i had the same issue sometimes back. it got resolved after logout n login 
if you are the plan manager then make sure everyone use the same address ? and send the invite through link. ( this is what i did sometimes back) (platform iOS / macOS)

[#5]

não estou conseguindo visualizar as pessoas que estão no meu plano familia, não carrega a pagina

[petrosozo]

Hello! I subscribed to the Spotify Duo plan and i click to the manage members option to add my brother as a member and it says 'There was a problem please try again later' and it kicks me back to the account settings.

[psobanski]

Zmieniłem plan z Duo na Family,
gdy wchodzę na zakładkę konto spotyfi widzi że jest plan Family, ale gdy wchodzę na zarządzaniem osób widzi stary plan Duo. Nie mam też możliwości linkowania, i wysyłania zaproszeń do konta bo limit jest wykorzystany dla dwóch osób. Proszę o pomoc.

[Helpless1231]

Plan

Premium

Country

Germany

Device

iPhone 

My Question or Issue

I just upgraded my plan from Premium duo to Family . When I go to Plan members it still shows only me and my daughter and it doesn't allow me to invite my other kids . Basically it is greyed out . 

In addition , when other members download the app to their phones , can they use my log in details or need to have a sperate email/password ? 

Thank you ! 

[Elll-]

Plan

Premium Duo

Country

UK

Device

iPhone 8

Operating System

iOS

My Question or Issue

I have recently changed from a Premium account to a premium Duo but we are unable to add the second member. We live at the same address - no issues until it comes to confirming the address, once the address is typed in it says “There was a problem, try later” we’ve tried multiple times, used private browsers vs normal etc and still can’t seem to get it to work. Any ideas? 

Thank you! 

[Maurabonjoura]

I would like to delete someone, but I keep getting an error message when I try.

[Maxim]

Hey @Helpless1231,

Thanks for reaching out.

Can you please post a screenshot of the page where you can see the plan members? Feel free to redact any personal/private info on it.

Every member of a Premium Family/Duo plan must use their own Spotify account, so they won't be able to use your login details. 🙂

Looking forward to your reply.

[richiepez]

My wife has 2 Spotify accounts and we linked the wrong one to my duo. Now I can't remove and reinvite her

[Helpless1231]

Here it is :

[Starfishliu]

The same issue happened to family plan as well!

[Koenigseeg]

Same here!

[Justinbenn]

Having a similar issue, it won’t let me add my address or manage members. 

[aaachew]

Plan

Premium Family

Country

US

Device

Web

Operating System

macOS

My Question or Issue

Receiving an infinite load on the 'Manage your Family plan' page via web browser. Console shows 404 errors. 

[pe1994]

Same here! When I click "Manage members" I am sent back to my account...

[21rxegiehv4kcz4iqgyz]

Just subscribed for Premium Family.
Can not access member management page, it is stuck in infinite loading mode.
Already tried to change browser, both, normal and incognito modes.
Tried access from mobile browser.
Same result everywhere.

[Damnbroseph]

This is also happening to me. Did anyone find a solution?