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[tobymarks]

Hi, I am trying to update my bank card so you can take payment. I keep getting this message, can't seem to update the card details.

I have changed browser and tried incognito but I am still getting the same message.

can you help?

[OviiiOne]

Hi @tobymarks, welcome to the Spotify Community!

I've escalated this, you'll hear something from Support soon.

[Dafned]

HI. Im having the exact same problem trying to update my payment information and getting that message. Tried with 2 different cards, same result. Please help

[OviiiOne]

Hey @Dafned, @tobymarks!

Can you please try it with another device?

[Dafned]

I've tried with my phone and with my ipad, same result

[dmsuchantke]

I have the same problem sometimes I come to the page where I have to say that I really want to use the 1 months spotify premium but then it says „oops there was a problem try it again later“ 

[Dafned]

I've also tried on an PC and different internet networks. Do you have a another solution?

[juliamansell]

Hi everyone,

I'm having the same problem over over again. Already tried different cards, devices, browsers and still no success.

If you get any satisfactory response and you could share, I'll be really happy 🙂

[a-tao]

I have the same problem too. I have tried two credit card of mine and two credit card of my wife's. I also tried to pay from different PC/smart phone from my office or home. Unfortunately the problem is still there. Besides I also call the customer service of my credit card for checking. They said there is no problem on my credit cards and they didn't see any payment request been send out to them. Can any one help to sove this problem? I don't understand why the problem happend for a long time and no body try to fix it?

[OviiiOne · Accepted solution]

Hello again, sorry for the late reply.

If you already tried with incognito mode, another browser, another device and another payment method.

<snip from Moderator>

[a-tao]

Hi OviiiOne,

Thanks for promotly reply. It seems lots of people encountered the similar problem. Why not try to fix the payment problem istead slove it one by one? It also take lots of time and resource of service team, isn't it?

[tobymarks]

thanks for the form.. and yes this did get me somewhere..

they gave me premium for a month while it was sorted.. I was told to wait a few days before retrying the bank cards..

in all the change though, I now cannot seem to log in to my spotify account without being on an incognito browser!!

it seems strange to be so complicated and it's wasting a fair bit of time - interested to hear how anybody else gets on too

cheers to oviii for their help though...