Paid for subscription but says it's a free account?

[rhinestoneeyed]

Last month I subscribed to Spotify's annual subscription which was 120USD. Today, it said that I have a free account which I just do not understand. I'm attaching the screenshot of the receipt. Please tell me what's wrong. My money has been taken.

[rossi1911]

Hi @rhinestoneeyed,

I'm here to help 🙂

Please contact Spotify Support on this Contact Form Here.

This is a special contact form that allows you to select the email to which Spotify Support will reply too 🙂

If you receive a No-Reply email that says to check out the FAQ or Community just reply to that email and Spotify support will contact you 🙂

Support takes 24-48 hours to reply. They'll sort it out for you as soon at they can.

You can also send tweet or DM Spotify Support on Twitter (@SpotifyCares).

Cheers! 🙂