Payment being taken twice

[Chezney89]

Hi,
I originally signed up to premium through my phone bill! So every month I had the £9.99 charged to my phone bill! Then suddenly for July it wasn't on my phone bill and then Spotify notified me I hadn't paid and to make payment which I did do with my bank card! Now the £9.99 payment is back on my phone bill and also Spotify are taking £9.99 from my account! So since 24th July I have paid 3 lots off £9.99 up until today 28th August! This is not right!!!!

[Aimee_T]

Hi @Chezney89, welcome to the Spotify Community!

There are two things that could have happened here:

1. You hit the button twice when upgrading. If this is the case the two charges will be on the same date and your next payment date will be 2 months away. You can check by visiting your subscription page.
2. You’ve created a second account and subscribed to that one too. Are the charges on different dates? Check your other email inboxes for emails from Spotify--that can give you a clue as to where the second account is registered. You can then cancel the second account by following the steps here.

Let us know how it goes 🙂

[Chezney89]

Hi,

I do have two accounts but I have double checked and my other is Spotify free! I originally started paying using Vodafone then for some reason it wasn't on my June bill so Spotify notified me they needed payment so I paid using my card! So my card is stored as the payment method but then for some reason Vodafone have took the £9.99 again on the 9th August but then Spotify have taken it on the 23rd August so is this not two payments for the one account! I only paid once in July and that was via my bank to Spotify not my phone bill on the 23rd July!